We are looking for a customer-focused Tier 1 Helpdesk specialist to provide frontline technical assistance for users in West Des Moines, Iowa. This Long-term Contract position is ideal for someone with at least 1 year of experience supporting Microsoft-based environments and resolving everyday hardware and software issues. The person in this role will handle incoming support requests, troubleshoot Windows systems, and help maintain reliable end-user technology services.<br><br>Responsibilities:<br>• Respond to incoming service desk requests and provide timely first-level technical support for end users<br>• Diagnose and resolve common issues involving Microsoft Windows, Windows 10, and standard desktop applications<br>• Support user account tasks in Active Directory, including routine access and password-related assistance<br>• Troubleshoot laptop hardware concerns and coordinate appropriate fixes or escalations when needed<br>• Prepare, deploy, and maintain laptop images to support consistent device setup and performance<br>• Assist with remote support sessions using Remote Desktop tools to resolve user issues efficiently<br>• Provide basic support for device management platforms such as Intune and Microsoft Configuration Manager (MECM)<br>• Document troubleshooting steps, resolutions, and ticket updates clearly within the service desk system
<p><strong>Robert Half </strong>is on the lookout for a dependable <strong>Administrative Assistant</strong> to provide day-to-day support for a compliance-focused team in West Des Moines, Iowa. This Long-term Contract position is ideal for someone who stays organized, works well in a busy office setting, and can manage a variety of administrative needs with professionalism and accuracy. The right candidate is comfortable handling document updates, coordinating schedules, and supporting general office operations while adapting quickly to shifting priorities.</p><p><br></p><p>Responsibilities:</p><p>• Provide administrative support to the team by managing routine office tasks and helping maintain smooth daily operations.</p><p>• Review and update Adobe-based documents, including making detailed edits, redlines, and bracketed revisions with a high level of accuracy.</p><p>• Enter, verify, and maintain information in internal files, trackers, and other office systems to support compliance-related work.</p><p>• Coordinate calendars, schedule meetings, and assist with organizing team activities and deadlines.</p><p>• Use Outlook, Teams, Excel, and other office tools to support communication, reporting, and task coordination.</p><p><br></p><p>Please apply today through our Robert Half website or call 515.706.4974! </p>