<p><strong>Customer Order Specialist</strong></p><p><br></p><p><strong>About the Role</strong></p><p>We are seeking a detailed-oriented, customer-focused <strong>Customer Order Specialist</strong> to support our product lines. This role goes beyond traditional customer service—our team members become true <strong>product specialists</strong>, helping customers, suppliers, and field sales associates navigate product options, customization needs, and the order lifecycle from quote to delivery.</p><p><br></p><p>This position offers a structured training program (typically 6–8 months), giving you the time and support needed to learn our products, systems, and processes thoroughly.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong> </strong></p><p><strong>Order Processing & Product Support</strong></p><ul><li>Process customer orders with a deep understanding of product features, customization options, adjustability, and adaptability.</li><li>Provide expert guidance to customers, helping them identify the right products or adaptations to meet end‑user needs.</li><li>Handle email quote requests and enter orders accurately; manage custom orders by identifying missing information and clarifying requirements.</li></ul><p><strong>Customer & Supplier Communication</strong></p><ul><li>Respond to customer and supplier inquiries via phone and email regarding order status, quotations, returns, repairs, and general product questions.</li><li>Support clinics and suppliers who use our products, answering all incoming questions with professionalism and accuracy.</li><li>Follow up proactively with customers and suppliers, providing updates and maintaining detailed notes for continuity.</li></ul><p><strong>Collaboration & Sales Support</strong></p><ul><li>Partner closely with field sales associates; support key account relationships when needed.</li><li>Use sales communication tools to help achieve top-line sales objectives.</li><li>Maintain up‑to‑date knowledge of all products and internal systems.</li></ul><p><strong>Workflow & Call Volume</strong></p><ul><li>Manage a moderate call volume (typically 10 - 20 calls per day)</li><li>Dedicate more time to data entry and email-based order processing vs. nonstop phone support.</li><li>Utilize email templates and internal resources to ensure consistent communication.</li></ul><p><strong>Training & Development</strong></p><ul><li>Participate in a structured learning path that gradually builds proficiency in products, quoting, and order processing.</li><li>Demonstrate strong attention to detail and accuracy to reduce re-work and support high-quality outcomes.</li></ul><p><br></p>
<p><strong>Job Title: Inside Sales Representative</strong></p><p><strong>Overview:</strong></p><p>Seeking a customer‑focused, detail‑oriented professional to support our Commercial Accounts/Fleet Lease office. This role centers on client relationship management, inventory coordination, and providing high‑level customer service in a fast‑paced environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as the main point of contact for assigned clients and understand their business needs.</li><li>Build and maintain strong client relationships.</li><li>Manage and organize client vehicle inventory through each required step.</li><li>Provide prompt, professional communication via email and phone.</li><li>Coordinate with internal departments to meet deadlines.</li><li>Maintain organization and handle multiple priorities efficiently.</li><li>Follow company policies, procedures, and safety standards.</li><li>Perform additional tasks as needed to support team operations.</li></ul><p>This role is 100% in office with set office hours. </p><p><br></p><p><br></p><p><br></p>