<p>An established and growing SaaS organization is seeking a highly analytical and commercially minded Business Analyst to join its finance and operations team. This is a high-impact role designed to elevate business intelligence capabilities across the organization, with a strong focus on market insights, pricing strategy, and customer analytics.</p><p>This position is ideal for a sharp, strategic thinker who can bridge the gap between data and decision-making, helping leadership better understand performance drivers and opportunities for growth.</p><p><strong>Key Responsibilities</strong></p><ul><li>Gather and document business requirements to support cross-functional initiatives</li><li>Analyze customer usage, behavior trends, and engagement patterns to inform strategic decisions</li><li>Develop ideal customer profiles (ICP) and geographic market insights</li><li>Conduct pricing analysis and support optimization strategies across products and services</li><li>Monitor and report on customer programs, including loyalty and retention initiatives</li><li>Perform competitive and market analysis across multiple regions and segments</li><li>Analyze vendor and service costs, including fee structures and billing alignment</li><li>Support acquisition efforts through financial modeling and strategic analysis</li><li>Partner with leadership to track KPIs, performance metrics, and operational trends</li><li>Deliver data-driven insights through dashboards, reports, and executive summaries</li><li>Collaborate cross-functionally with finance, sales operations, and accounting teams</li><li>Leverage data tools and systems to improve reporting accuracy and efficiency</li><li>Contribute to building and enhancing business intelligence infrastructure</li></ul><p><br></p>
<p>We are looking for an experienced Business Analyst to support data-driven decision-making across customer, product, and market initiatives in Broomfield, Colorado. This role focuses on translating complex business questions into actionable insights that improve pricing, strengthen customer programs, and guide strategic planning. The ideal candidate brings strong analytical judgment, a deep understanding of business performance metrics, and the ability to communicate findings clearly to cross-functional stakeholders.</p><p><br></p><p>Responsibilities:</p><p>• Develop clear business requirement documents that align stakeholder needs with measurable project outcomes.</p><p>• Examine customer utilization patterns and behavioral trends to uncover opportunities for growth, retention, and service improvement.</p><p>• Analyze regional, demographic, and organizational market data to identify meaningful patterns that inform business strategy.</p><p>• Evaluate product pricing performance and recommend adjustments that support profitability and competitive positioning.</p><p>• Track loyalty program results and prepare reporting that highlights performance, engagement, and areas for enhancement.</p><p>• Conduct ad hoc customer and product analyses to support operational planning and strategic initiatives.</p><p>• Assess competitor activity across multiple markets to provide insight into industry positioning and emerging risks.</p><p>• Review carrier fee activity by comparing vendor charges with customer billing data to identify variances and improve accuracy.</p><p>• Support acquisition-related analysis by delivering research, performance assessments, and business insight for decision-making.</p><p>• Apply emerging AI knowledge to enhance analysis approaches, reporting capabilities, and business recommendations where appropriate.</p><p><br></p><p>Benefits include unlimited PTO, competitive health/vision/dental coverage, 401k with competitive company match, and flexible work options. </p>