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2 results for Customer Service Representative in Denver, CO
- Centennial, CO
- onsite
- Temporary / Contract
- 22 - 23 USD / Hourly
- <p>Customer Service Representative </p><p><br></p><p><br></p><p>We are looking for a Contract Customer Service Representative to support customers in Centennial, Colorado with professionalism, patience, and strong communication skills. In this role, you will connect with customers by phone, document key details accurately, and help ensure service-related concerns are handled with care. This position is ideal for someone who can remain calm in challenging conversations, provide thoughtful assistance, and manage administrative tasks with close attention to detail.</p><p><br></p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Contact customers through outbound calls and respond to incoming calls to discuss spring restoration needs and service-related questions.</p><p><br></p><p>• Record accurate details from each conversation and update customer account information in the appropriate systems.</p><p><br></p><p>• Transfer information between platforms carefully to maintain complete and reliable customer records.</p><p><br></p><p>• Provide courteous support to customers experiencing property damage concerns and guide conversations toward helpful resolutions.</p><p><br></p><p>• Use sound judgment and de-escalation skills when assisting customers who may be upset or frustrated.</p><p><br></p><p>• Handle a mix of customer service and administrative duties while keeping documentation organized and current.</p><p><br></p><p>• Become familiar with processes quickly during the initial training period and transition to working independently soon after onboarding.</p>
- 2026-06-08T00:00:00Z
- Denver, CO
- remote
- Permanent / Full Time
- 77000 - 108000 USD / Yearly
- We are looking for a Customer Support Engineer to assist customers using an edge cloud platform in Denver, Colorado. This position focuses on resolving technical issues tied to content delivery, compute behavior, and platform configuration while helping users improve reliability and performance. The role is part of a customer-facing technical team and is well suited for someone who can investigate network and application behavior, communicate clearly, and support customers in a fast-moving service environment.<br><br>Responsibilities:<br>• Investigate customer-reported problems related to edge delivery, caching behavior, request handling, headers, and compute-based applications.<br>• Examine platform configurations and recommend adjustments that improve cache efficiency, response quality, and overall service performance.<br>• Support customers in navigating the platform interface, service configuration areas, and monitoring tools to resolve technical questions effectively.<br>• Review logs, metrics, and network data to identify root causes, prioritize incidents, and determine the next steps for resolution.<br>• Explain platform behavior and edge architecture concepts in a practical way so customers can apply stronger troubleshooting methods.<br>• Route advanced or unresolved technical issues to higher-level engineering teams with clear documentation and findings.<br>• Contribute to scheduled on-call support and assist during major service events that require active monitoring and rapid response.<br>• Document recurring issues, solutions, and support insights to improve internal knowledge sharing and customer experience.
- 2026-05-22T00:00:00Z