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1 result for Call Center Agent in Denver, CO
- Denver, CO
- onsite
- Temporary
- 23.75 - 27.5 USD / Hourly
- • Responsible for phone calls and emails regarding product information, warranty and providing directions for service questions, utilizing the current company phone system<br>• Responsible for managing assigning accounts<br>• Answers customer calls/emails, customer requests<br>• Order entry processing, tracking, expediting orders and returns<br>• Collaborate with suppliers, freight forwarders and carriers to ensure the timely processing of international orders<br>• Prepare shipment documentation and other regulatory paperwork required for international shipping<br>• Processes Return Authorizations for damaged products, ensure timely resolutions and customer credits. Also provides support for Regional Managers<br>• Startups and installation requests, scheduling, and tracking of invoices from service providers and POs from customers<br>• LP/Ecommerce program, process orders, and coordinate with distributors on shipments<br>• Serve as liaison and provide support to Ice-O-Matic Regional Managers<br>• Timely order entry for assigned accounts ensuring product compatibility and pricing verification prior to entry <br>• Ability to provide current freight quotes <br>• Provide customers with tracking information upon request with urgency<br>• Proactive communication with all customers about all PO’s issues, lead times and provide continuous follow-up <br>• Standard working hours 7:00 am – 4:00 pm, subject to change<br>• Professional communication with customer service and internal stakeholders<br>• Provide quotes to customers only if an existing program is established<br>• Ability to identify crucial issues and communicate appropriately with urgency to proper internal channels for a quick approach to resolve the issue<br>• Run margin, when applicable and other duties as assigned
- 2026-04-08T00:00:00Z