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1 result for Help Desk Analyst Ii in Daytona Beach, FL
- Winter Garden, FL
- remote
- Contract / Temporary to Hire
- - USD / Hourly
- <p>We are looking for a Service Desk Technician to join a growing support team. This role is suited for a Level 2 technician who can resolve escalated end-user issues, strengthen first-contact resolution, and bring solid networking knowledge to a fast-paced managed services environment. You will support a broad client base across multiple industries, troubleshoot technical problems across endpoints and connectivity, and help maintain secure, reliable IT operations during standard weekday business hours.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming support requests by phone and ticketing systems, delivering timely assistance to end users and client organizations.</p><p>• Investigate workstation, access, printing, password, and remote connectivity issues, using structured troubleshooting to restore service efficiently.</p><p>• Review monitoring dashboards and system alerts throughout the day to identify developing problems and take corrective action before they escalate.</p><p>• Resolve advanced technical incidents independently whenever possible, escalating only complex Tier 3 matters to senior engineering resources.</p><p>• Support network-related troubleshooting involving VPN connections, firewall behavior, wireless performance, and internet access disruptions.</p><p>• Configure and maintain SonicWall firewall settings and Ubiquiti wireless access points in support of client environments, excluding physical installation work.</p><p>• Work within tools such as Kaseya One, Autotask, remote management platforms, and Microsoft administration portals to manage tickets and perform support tasks.</p><p>• Contribute to client security and continuity efforts by assisting with backup oversight, disaster recovery tools, phishing awareness solutions, and tenant administration.</p><p>• Help improve service desk effectiveness by actively reviewing open queues and identifying opportunities to increase first-call resolution and reduce repeat issues.</p>
- 2026-04-21T20:33:47Z