<p>We are looking for a dedicated Customer Service Representative to join our team onsite in Anderson, Indiana. In this long-term contract position, you will play a key role in delivering exceptional support to ministers, churches, and constituents, while ensuring smooth administrative and technical operations. This is an excellent opportunity to make a meaningful impact by contributing to the success of our faith organization and fostering strong communication within our community.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Provide outstanding customer service and pastoral care to individuals via phone and other communication channels.</p><p>• Maintain and update minister and church data, ensuring accuracy and reliability of records.</p><p>• Support administrative operations by assisting with front desk duties and covering for the Executive Assistant when needed.</p><p>• Develop and document processes, and cross-train team members on Engagement Team responsibilities.</p><p>• Manage technical support tickets, ensuring proper documentation and resolution in a timely manner.</p><p>• Continuously improve technical knowledge and system proficiency to better assist constituents.</p><p>• Share accurate and timely information with constituents to address their inquiries effectively.</p><p>• Collaborate with team members to adapt to changing priorities and organizational needs.</p>