<p>We are looking for a dependable Eligibility Specialist to join a customer support team in Vandalia, Ohio in a contract-to-permanent capacity. This position focuses on maintaining accurate member records, supporting enrollment-related activities, and providing responsive service through phone and email communication. The ideal candidate is organized, comfortable handling administrative tasks, and able to manage a steady workflow in a weekday office setting.</p><p><br></p><p>Responsibilities:</p><p>• Enter and update member information in the designated portal while verifying accuracy and confirming successful submission of records.</p><p>• Process enrollment-related transactions and maintain eligibility records to support timely and accurate member services.</p><p>• Communicate with vendors and external representatives as needed to resolve routine questions and support service-related follow-up.</p><p>• Prepare, review, and distribute reports that help track operational activity and support day-to-day team needs.</p><p>• Scan, organize, and index documents so files remain accessible, accurate, and properly maintained.</p><p>• Sort and distribute incoming mail and related materials to ensure timely handling of correspondence.</p><p>• Respond to inbound inquiries and email messages with clear, service-focused communication.</p><p>• Support additional order entry, scheduling, and administrative tasks required to keep daily operations running smoothly.</p>