4 results for It Operations Manager in Davenport, IA

Customer Care Manager

Davenport, IA
onsite
Permanent
47000.00 - 55000.00 USD / Yearly
Are you a people‑first leader who loves developing teams, improving performance, and creating an outstanding customer experience? Do you thrive in fast‑paced environments where coaching, accountability, and positivity all matter? If so… this role was made for you.We’re looking for a Customer Care Manager to lead our client's Appointment Center/Customer Care team — someone who knows how to build morale, boost KPIs, and bring out the best in every team member. What Makes This Role ExcitingThis isn’t a behind‑the‑glass leadership job. You’ll be in the action — coaching, strategizing, refining processes, and celebrating wins. You’ll shape a team’s culture, impact customer satisfaction, and directly influence company growth.If you love meaningful leadership and hands‑on impact, you’ll feel right at home. What You’ll Lead & OwnIn this role, you’ll take charge of:Team Leadership & Coaching<ul><li>Managing daily operations of the Appointment & Customer Care Center</li><li>Providing real‑time coaching through call reviews, scripting feedback, and performance mentoring</li><li>Supporting and developing team members to reach their full potential</li></ul>Driving KPIsYou’ll oversee improvement and consistency in:<ul><li>Low cancellation rate</li><li>Speed to lead</li><li>Lead‑to‑appointment conversion</li><li>Appointment run rate</li></ul>Operational & People Management<ul><li>Running weekly/monthly leadership meetings</li><li>Interviewing, evaluating, and partnering with HR on performance management</li><li>Supporting hiring, onboarding, and training</li><li>Handling escalated customer issues with professionalism</li><li>Overseeing receptionist and inside sales teams</li><li>Fostering a positive, engaging employee and customer experience</li></ul>
2026-02-25T15:04:12Z

Project Manager - Senior Network Engineer

Davenport, IA
onsite
Contract / Temporary to Hire
- USD / Hourly
We are looking for an experienced Project Manager - Senior Network Engineer to join our team on a Contract to permanent position in Davenport, Iowa. In this role, you will lead the deployment and implementation of network, server, and Microsoft-related projects, ensuring seamless execution and delivery. You will also play a pivotal role in security operations, contributing technical expertise to incident response activities. Responsibilities: • Oversee the deployment and configuration of network, server, and Microsoft-related projects, ensuring all deliverables meet specifications. • Provide technical leadership in physical networking, Windows and Linux server environments, and the Microsoft ecosystem, including Microsoft Entra ID and Microsoft 365. • Troubleshoot and resolve issues with Windows PCs, MacOS, printers, firewalls, switches, and other infrastructure components. • Collaborate with security teams to offer technical expertise during incident response activities. • Manage infrastructure projects from inception to completion, adhering to timelines and quality standards. • Communicate technical solutions clearly to both technical teams and non-technical stakeholders. • Optimize server and network performance through proactive monitoring and maintenance. • Ensure compliance with security protocols and implement best practices across systems. • Conduct system upgrades and migrations to maintain up-to-date infrastructure. • Document processes and provide training to enhance team capabilities.
2026-03-27T15:04:33Z

Supply Chain Director

Davenport, IA
onsite
Permanent
100000.00 - 135000.00 USD / Yearly
Supply Chain Director – Shape the Future with a Growing Leader!Are you a seasoned logistics and supply chain leader ready to make your mark? Join our rapidly expanding company as the Supply Chain Director, where you’ll have a seat at the table, true influence over strategy, and the chance to lead a collaborative, long-tenured team that values innovation and excellence.What You’ll Do:<ul><li>Oversee daily warehouse, shop, and transportation operations, ensuring efficiency and top-tier customer service.</li><li>Build relationships with customers, vendors, and partners, representing our values in every interaction.</li><li>Innovate and optimize processes throughout the supply chain for greater profitability and effectiveness.</li><li>Set and monitor key performance indicators for timely deliveries, driver and lane profitability, trailer usage, and warehouse productivity.</li><li>Lead recruitment, onboarding, and training for new employees to attract and keep top talent.</li><li>Ensure all safety and regulatory compliance (DOT, FMSCA, OSHA) and strive for continuous improvement.</li><li>Foster a positive and communicative workplace, mentoring and developing staff.</li><li>Provide regular updates to ownership on company results and obstacles.</li></ul>Why Join Us?<ul><li>Growth & Opportunity: Be part of a dynamic, growing company with room for advancement as we continue to expand.</li><li>Your Voice Matters: Enjoy direct input into decision-making—your expertise will help set our direction and drive change.</li><li>Collaborative Culture: Work closely with passionate leaders and supportive teammates in a positive, open environment.</li><li>Long-Term Team: Join a company known for employee longevity and a strong commitment to its people.</li></ul>
2026-03-27T14:33:42Z

Union Payroll Specialist

Geneseo, IL
onsite
Permanent
60000.00 - 80000.00 USD / Yearly
We are looking for an experienced Payroll Administrator to oversee essential payroll functions for union and non-union employees within the construction industry. This role involves managing compliance with union agreements, certified payroll reporting, and prevailing wage requirements while collaborating with teams across various projects. The ideal candidate will have a strong attention to detail and the ability to ensure accurate and timely payroll processing in alignment with labor regulations. Responsibilities:• Process weekly payroll for both union and non-union employees, ensuring accuracy and compliance.• Manage job costing, labor allocations, and maintain detailed payroll records.• Prepare certified payroll reports and ensure adherence to prevailing wage and union requirements.• Administer payroll processes• Track apprentice labor and maintain audit documentation to meet organizational compliance standards.• Ensure payroll data aligns with tax credit eligibility and prevailing wage regulations.• Assist with employee benefits administration and onboarding/offboarding processes.• Support year-end payroll tasks, including generating W-2s, 1095s, and fringe benefit reports.• Collaborate with project managers and field teams across multiple states to streamline payroll operations.
2026-03-18T16:18:42Z