<p>We are looking for a Member Services Coordinator/Administrative assistant to support member-facing operations and deliver responsive, detail-oriented service from our Franklin, Massachusetts office. This position focuses on keeping records accurate, communicating program and group information clearly, and helping members navigate day-to-day requests. The ideal candidate brings strong administrative skills, a customer-first mindset, and the ability to manage data and documentation with care.</p><p><br></p><p>Responsibilities:</p><p>• Guide new members through the onboarding process, helping them get established quickly and accurately within the organization.</p><p>• Update and organize website materials, member-facing documents, and communications received from internal teams and outside partners.</p><p>• Maintain member records in company systems, ensuring information remains current, complete, and reliable.</p><p>• Support product database upkeep by reviewing model details and placing items in the correct status and category classifications.</p><p>• Respond to member inquiries and assist with service-related issues, including requests tied to backorder cancellations.</p><p>• Enter and compile promotional reporting data to support review of campaigns, trends, and operational performance.</p><p>• Help coordinate and participate in member meetings, events, and shows by preparing materials and supporting logistics.</p><p>• Provide administrative assistance across the team and handle general office tasks as business needs require.</p><p><strong><em><u>*This role is 60% Administrative Assistant/40% Member Services Coordinator* </u></em></strong></p><p><br></p><p><strong><em><u>For immediate consideration please reach out to me ASAP. Eric Lebow 508-205-2127 </u></em></strong></p>