Add your latest resume to match with open positions.

5 results for Help Desk Technician Ii in Danvers, MA

Help Desk/Desktop Support Analyst

Cambridge, MA
onsite
Temporary / Contract
27.7115 - 32.087 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to deliver hands-on technical assistance for end users in Cambridge, Massachusetts within the health pharm/biotech sector. This Long-term Contract position is ideal for someone who enjoys face-to-face support, thrives in an onsite environment, and can provide dependable service across desktop, account, and collaboration technologies. You will join a collaborative support team and help maintain a productive user experience for employees across multiple local offices and remote staff. Responsibilities: • Provide onsite desktop and walk-up kiosk support for employees, resolving technical issues in a timely and thorough manner. • Diagnose and fix hardware, software, and operating system problems across Windows 10 and Windows 11 environments. • Manage user account support through Active Directory, including password resets, account unlocks, and related access assistance. • Assist end users with Microsoft 365 applications and support collaboration tools such as Zoom and Microsoft Teams. • Handle service requests and incidents through ServiceNow, addressing a range of Level 1 to Level 2.5 support needs. • Deliver hands-on troubleshooting for devices and user workstations to restore functionality and minimize downtime. • Support technology initiatives such as Windows 11 rollout activities, Intune deployment, and patch management efforts using endpoint tools. • Provide technical assistance to users across multiple Cambridge, Massachusetts locations as well as remote team members. • Collaborate with a larger desktop support group to ensure consistent service delivery for a high-volume user population.
2026-06-15T00:00:00Z

Help Desk/Desktop Support Analyst

Reading, MA
onsite
Temporary / Contract
30 - 35 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for staff and faculty in Reading, Massachusetts. This Contract position focuses on resolving day-to-day hardware, software, and service desk issues while helping maintain reliable technology operations across the organization. The ideal candidate is comfortable supporting Windows-based environments, managing equipment inventory, and delivering responsive end-user assistance in a fast-paced setting. Responsibilities: • Provide front-line technical assistance for end users by diagnosing and resolving issues related to computers, email, software, and peripheral devices. • Route more complex problems to the appropriate technical specialists and follow through to help ensure timely resolution. • Set up, image, install, test, and deploy desktops, laptops, operating systems, and approved applications for new and existing users. • Perform routine maintenance, basic repairs, and cleaning for computer equipment and related devices to keep systems in dependable working order. • Track loaner devices, maintain technology inventory records, and coordinate warranty service and repair activity for covered equipment. • Administer the service desk platform, including ticket documentation, operational settings, reporting, and dashboard updates. • Evaluate hardware performance, document recurring issues, and recommend equipment adjustments or replacement options when needed. • Support equipment moves, reconfigurations, and physical deployments while helping ensure proper setup and adherence to recommended standards. • Partner with IT leadership on end-user communications, technology distribution, maintenance planning, and budget-related recommendations.
2026-06-09T00:00:00Z

Help Desk/Desktop Support Analyst

Boston, MA
onsite
Temporary to Hire
31.6635 - 36.663 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to deliver Tier 2/3 desktop and end-user support across a growing client portfolio in Boston, Massachusetts. This contract position with permanent potential is ideal for someone who enjoys balancing remote support with occasional onsite service, while working directly with clients in a fast-moving, multi-environment setting. You will handle escalated technical issues, contribute to infrastructure and device-related projects, and partner with engineers to keep client systems operating reliably. Responsibilities: • Resolve escalated desktop, application, and access-related issues for assigned client accounts through a mix of remote troubleshooting and onsite support. • Manage daily service requests and incident tickets in ConnectWise, maintaining accurate documentation, status updates, and time tracking. • Visit client locations as needed for scheduled support, urgent troubleshooting, hardware deployment, and hands-on technical assistance. • Support Microsoft 365 technologies, including user access, Office applications, SharePoint, and general account administration. • Assist with employee onboarding and offboarding by preparing devices, configuring accounts, assigning licenses, and validating access. • Coordinate laptop setup, imaging, refresh activities, warranty-related follow-up, and rollout of new equipment across client environments. • Provide support for connectivity issues involving remote access tools, VPN solutions, and endpoint communication with business systems. • Contribute to project-based work such as infrastructure upgrades, equipment testing, office technology improvements, and environment standardization. • Partner with engineering teams on more advanced network and security matters, including occasional work involving switches and firewalls. • Track hardware and software assets, support purchasing activities, and help maintain accurate licensing and inventory records.
2026-06-22T00:00:00Z

Help Desk/Desktop Support Analyst

Cambridge, MA
onsite
Temporary / Contract
31.6635 - 36.663 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide front-line technical assistance for a fast-paced health pharm/biotech environment in Cambridge, Massachusetts. This Long-term Contract position will support both onsite employees across multiple local buildings and remote users, delivering responsive service for everyday hardware, software, and account-related issues. The role is ideal for someone who enjoys hands-on problem solving, user interaction, and working as part of a collaborative support team. Responsibilities: • Diagnose and resolve desktop, laptop, and peripheral issues to keep employees productive in both onsite and remote settings. • Manage user support requests involving account access, password resets, and account unlocks while maintaining accurate system access records. • Provide day-to-day administration and support within Active Directory, including user account updates and related access tasks. • Assist end users with Microsoft 365 applications and address collaboration issues involving Zoom and Microsoft Teams. • Deliver in-person technical assistance through a walk-up support kiosk and offer direct troubleshooting for hardware and software concerns. • Track, update, and close support requests through ServiceNow while handling a mix of Level 1 through intermediate Level 2 support tickets. • Support multiple office locations in Cambridge, Massachusetts, while also responding to requests from remote users in other locations. • Contribute to endpoint and support initiatives such as Windows 11 deployment efforts, Intune rollout activities, and patch management improvements using ManageEngine.
2026-06-25T00:00:00Z

Tech Support Manager

Merrimack, NH
onsite
Permanent / Full Time
0 - 0 USD / Yearly
Application Support Team Manager (SaaS)We’re looking for a hands-on Application Support Team Manager to lead a customer-facing support team in a fast-growing SaaS environment. This role blends leadership, technical problem-solving, and customer engagement—perfect for someone who thrives on keeping clients happy and systems running smoothly. What You’ll Do:<ul><li>Lead and mentor a team supporting external customers across a SaaS platform</li><li>Own incident management, escalations, and SLA performance</li><li>Partner with engineering and product teams to resolve issues and improve the user experience</li><li>Drive process improvements, knowledge sharing, and support best practices</li></ul>If you enjoy leading teams, solving complex issues, and making customers say “wow,” this is your role.
2026-06-08T00:00:00Z