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4 results for Help Desk Technician Ii in Danvers, MA

Help Desk Analyst II

Manchester, NH
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a skilled Help Desk Analyst II to support end users and client environments in Manchester, New Hampshire. This contract opportunity with permanent potential is ideal for someone who enjoys solving technical issues across hardware, software, Microsoft-based systems, and network connectivity. The role combines remote and onsite support, with a strong focus on delivering timely resolutions, maintaining accurate documentation, and serving as a higher-level resource for escalated support needs. Responsibilities: • Diagnose and resolve technical problems involving desktops, laptops, operating systems, business applications, and basic network connectivity. • Provide support for Microsoft 365, Active Directory, Azure Active Directory, and Windows-based environments across a range of user issues. • Handle escalated incidents from frontline support and take ownership of more complex troubleshooting through resolution or further escalation. • Set up, configure, and deploy workstations, user accounts, peripherals, and related equipment for new and existing employees. • Manage service desk tickets efficiently by prioritizing requests, meeting response expectations, and communicating progress clearly to users. • Record support activities, technical findings, and final resolutions in a clear and organized manner to maintain accurate service history. • Assist with troubleshooting firewall and networking issues to help maintain stable and secure client IT operations.
2026-07-14T00:00:00Z

Help Desk/Desktop Support Analyst

Exeter, NH
onsite
Permanent / Full Time
55000 - 65000 USD / Yearly
Seeking an IT Support Specialist to provide technical support across desktop, network, and cloud environments. The ideal candidate will have strong troubleshooting skills, experience working within a ticketing system, and a solid understanding of networking fundamentals in a hybrid cloud environment. Key Responsibilities<ul><li>Manage and resolve end-user support requests through a ticketing system.</li><li>Troubleshoot hardware, software, and connectivity issues.</li><li>Diagnose and resolve TCP/IP, DHCP, DNS, VPN, and network-related problems.</li><li>Support users across on-premises and hybrid cloud environments.</li><li>Document issues, resolutions, and support procedures.</li></ul>
2026-07-06T00:00:00Z

Help Desk/Desktop Support Analyst

Boston, MA
onsite
Temporary to Hire
47.5 - 55 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join a growing team in Boston, Massachusetts. This contract-to-permanent position is ideal for a detail-oriented IT specialist who thrives in a law firm environment and enjoys resolving complex user issues across desktop, cloud, and collaboration platforms. The role supports a fast-paced organization with a strong focus on service quality, teamwork, and long-term career growth. Responsibilities: • Resolve escalated support requests that move beyond the Tier 1 service desk, delivering timely solutions for both technical and user-facing issues. • Provide hands-on support for Windows 11, Microsoft 365, Azure Virtual Desktop, and core desktop technologies used across the firm. • Troubleshoot and maintain legal document management platforms such as iManage or NetDocuments, ensuring users can access and manage files efficiently. • Support Zoom and Microsoft Teams meeting technology, including audiovisual issues that affect daily collaboration and client-facing communication. • Investigate account access concerns, password-related issues, and Active Directory requests while maintaining a strong customer service approach. • Assist with backup, disaster recovery, and business continuity tasks, including work related to tools such as Zerto. • Monitor logs and review server capacity or performance concerns to help identify and address underlying infrastructure issues. • Contribute to the development of a scalable service desk function by helping onboard new users and supporting the organization’s expanding office and cloud footprint.
2026-07-15T00:00:00Z

Help Desk/Desktop Support Analyst

Boston College, MA
onsite
Permanent / Full Time
60000 - 68000 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance for end users in Newton, Massachusetts. This fully onsite role supports a primarily Windows environment with some Mac devices and is ideal for someone who communicates clearly, thinks critically, and enjoys solving day-to-day technology issues. The team is seeking additional support due to increased demand, making this a great opportunity for an IT specialist with at least two years of experience in desktop and help desk support. Responsibilities:• Deliver onsite technical support for desktops, laptops, and related hardware in a predominantly Windows environment with some Mac systems.• Diagnose and resolve everyday user issues involving operating systems, software, connectivity, and peripheral devices.• Manage incoming service requests, document work performed, and follow incidents through to completion using the ticketing system.• Support user account access and directory-related tasks, including basic administration within Active Directory.• Set up, configure, and maintain workstations to ensure employees have reliable access to required tools and applications.• Communicate with end users in a clear and approachable manner to clarify issues and provide timely updates on resolution progress.• Collaborate with internal IT team members to address support volume and maintain consistent service levels across the organization.
2026-07-01T00:00:00Z