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4 results for Software And Applications Manager in Danbury, CT

IT Client Services & Help Desk Lead

Montvale, NJ
onsite
Permanent / Full Time
90000.00 - 100000.00 USD / Yearly
We are seeking a hands-on IT Client Services & Help Desk Lead to lead IT support and deliver an exceptional end-user experience.This role combines hands-on technical support, help desk leadership, MSP management, and service improvement. The Manager will resolve complex issues while overseeing an outsourced Managed Service Provider (MSP). Key Responsibilities Hands-On Technical Support<ul><li>Serve as a senior help desk resource and resolve end-user issues.</li><li>Troubleshoot hardware, software, networking, Microsoft 365, Teams, printing, mobile devices, and business applications.</li><li>Manage tickets through resolution and provide user updates.</li><li>Provide remote, desk-side, and executive support.</li><li>Build, configure, and deploy end-user systems.</li><li>Participate in on-call escalations as needed.</li><li>Document resolutions and maintain knowledge base articles.</li></ul>Help Desk & MSP Management<ul><li>Oversee daily help desk operations and ticket queues.</li><li>Monitor SLAs and ensure timely resolution.</li><li>Determine which issues should be handled internally vs. by the MSP.</li><li>Serve as the escalation point for complex issues.</li><li>Hold the MSP accountable for service quality and resolution times.</li><li>Lead recurring MSP operational reviews.</li><li>Increase the number of tickets efficiently handled by the MSP.</li></ul>Customer Service & Service Improvement<ul><li>Build strong relationships with employees across the organization.</li><li>Deliver excellent customer service and communicate effectively during outages.</li><li>Analyze ticket trends and recurring issues to identify process improvements and automation opportunities.</li><li>Develop support standards and procedures.</li><li>Reduce ticket volume, backlog, and aging while improving first-contact resolution.</li></ul>Documentation & Knowledge Management<ul><li>Develop and maintain SOPs, troubleshooting guides, knowledge base articles, and technical runbooks.</li><li>Document onboarding, offboarding, hardware deployment, software provisioning, account management, and common support procedures.</li><li>Ensure processes are consistently followed by internal IT staff and the MSP.</li><li>Partner with infrastructure, security, and application teams on operational documentation.</li><li>Audit MSP documentation and ensure critical IT knowledge remains within the organization.</li><li>Support business continuity and disaster recovery through operational runbooks.IT Client Services & Help Desk Lead</li></ul>
2026-09-15T14:33:59Z

Tax Manager - Public

Tuckahoe, NY
onsite
Permanent / Full Time
100000.00 - 150000.00 USD / Yearly
We are looking for an experienced Public Tax Manager. This position is suited for a detail-oriented tax specialist who can oversee a range of compliance and provision activities while supporting clients with accurate, timely guidance. The role offers the opportunity to work across business and individual tax matters, with a strong emphasis on technical knowledge, organization, and client service. Qualified candidates can send resumes to joe.ciavardini@roberthalf Responsibilities:• Lead the preparation and review of annual income tax provisions for a diverse client portfolio.• Manage corporate and individual tax return engagements from planning through final filing, ensuring accuracy and compliance with current regulations.• Oversee sales and use tax processes, including filings, research, and resolution of tax-related issues.• Utilize CCH ProSystem Fx and related tax applications to coordinate workflows, maintain records, and support reporting needs.• Advise clients on entity formation considerations and tax implications for new and existing business structures.• Provide tax guidance to clients in the construction sector, addressing industry-specific reporting and compliance requirements.• Review S-corporation tax matters and ensure filings are completed correctly and on schedule.• Collaborate with internal teams and clients to identify tax risks, recommend solutions, and improve overall engagement delivery.
2026-09-15T23:08:39Z

Software Engineer

Kingston, NY
onsite
Permanent / Full Time
100000.00 - 130000.00 USD / Yearly
We are looking for a Software Engineer to join our team in Kingston, New York and help build reliable, secure, and scalable software solutions. In this role, you will contribute to the design, development, integration, and ongoing support of custom applications across internal and cloud-based environments. You will work closely with analysts, product stakeholders, and cross-functional technical teams to deliver practical solutions that balance business needs, technical feasibility, and long-term maintainability. Responsibilities: • Develop, enhance, and support custom applications and system integrations with a focus on performance, security, scalability, and maintainability. • Partner with business analysts and stakeholders to shape solution designs, define technical specifications, and evaluate integration approaches. • Contribute to project teams delivering software across internal platforms and cloud-based services, ensuring consistent progress through iterative releases. • Build shared components, reusable services, and development frameworks that improve efficiency and standardization across the engineering team. • Collaborate with cross-functional application teams to create proof-of-concept solutions and translate ideas into production-ready software. • Participate in the deployment, monitoring, and ongoing maintenance of production applications to support stable business operations. • Work with engineering leadership, product owners, and project managers to help plan roadmaps and prioritize development work effectively. • Apply coding standards, development best practices, and architectural patterns while providing technical guidance to other team members.
2026-09-03T16:23:40Z

Billing Clerk

Port Washington, NY
onsite
Permanent / Full Time
70000.00 - 90000.00 USD / Yearly
We are looking for a detail-oriented Billing Clerk to support accurate invoicing and project billing activities in Glen Cove, New York. This position plays an important role in reviewing contract-related billing terms, coordinating documentation, and ensuring invoices are issued on schedule. The ideal candidate is organized, comfortable working with billing systems, and able to communicate effectively with both internal teams and external project contacts. Responsibilities:• Review contract billing terms to ensure invoices reflect agreed requirements such as retention and stored materials.• Analyze project billing activity each month to monitor progress against established invoicing targets.• Verify shipment details, enter invoice information into the billing system, and maintain accurate job file records.• Prepare and distribute monthly payment applications and invoices to general contractors in a timely manner.• Work closely with collections personnel to investigate payment discrepancies and support account reconciliation.• Perform job-level statement reviews and resolve variances through detailed billing analysis.• Coordinate with project managers and external stakeholders regarding monthly billing status, documentation, and change order activity.• Process project-specific change orders for billing and keep related records current, including notes on retention adjustments.• Contribute to department goals by balancing independent ownership of billing accuracy with collaborative support for the broader team.
2026-09-15T18:36:52Z