9 results for Technical Support Analyst in Dallas, TX

Desktop Support Analyst

Carrollton, TX
onsite
Temporary
27 - 32 USD / Hourly
OverviewWe are seeking experienced Help Desk Support Technicians to join a fast‑paced IT support environment and immediately assist with a high volume of tickets. This role is ideal for contractors who are hands‑on, customer‑focused, and comfortable resolving issues directly with end users over the phone—not just via email. You’ll play a key role in clearing an existing ticket backlog while providing strong Office 365, Windows 11, and endpoint support in a growing organization. POSITION: SENIOR DESKTOP SUPPORT LOCATION: CARROLLTON, TX ONSITEDURATION: 3-6 MONTHSRATE: $28 - $32/HOUR <ul><li>Provide front‑line desktop support for Office 365, Windows 11, and general software and hardware issues.</li><li>Actively call end users to troubleshoot and resolve issues, not just respond via email or chat.</li><li>Manage, resolve, and close an average of 20+ tickets per day with minimal supervision.</li><li>Monitor help desk queues and system alerts each morning to identify outages or critical issues and escalate as needed.</li><li>Image systems and configure computers for new deployments and large‑scale desktop migration efforts.</li><li>Provide onsite support, including imaging machines, receiving inventory, and setting up equipment.</li><li>Track IT assets accurately, ensuring proper documentation and inventory control.</li><li>Support mobile devices (hardware and software), including factory resets, cleaning, repurposing, packing, and shipping.</li><li>Pack, ship, and receive hardware following established procedures.</li><li>Document issues, troubleshooting steps, and resolutions clearly in the help desk system.</li></ul>
2026-03-27T00:00:00Z

Technical Support - Part Time

Roanoke, TX
onsite
Temporary
30 - 35 USD / Hourly
We have a client in Westlake that is seeking an onsite IT Support Specialist for a part-time role in their Westlake office. You will work 3 days a week onsite, flexible with days but MUST BE ONSITE FRIDAYS. POSITION: IT SUPPORT SPECIALIST - PART-TIMELOCATION: WESTLAKE, ONSITEDURATION: 6+ MONTHSRATE: $30 - $35/HOUR Core Responsibilities<ul><li>Provide Tier 1 IT support with some exposure to light Tier 2 issues</li><li>Actively manage and respond to ticket queue via ServiceNow</li><li>Troubleshoot macOS issues (mac-heavy environment)</li><li>Handle break/fix support across hardware and software</li><li>Support conference rooms and AV setups, including:</li><li>Google Meet</li><li>Logitech conference room hardware</li><li>Some exposure to Zoom</li></ul>Provide support across:<ul><li>Google Workspace</li><li>Okta (SSO / access issues)</li><li>iOS devices</li><li>General SaaS applications</li></ul>
2026-03-27T00:00:00Z

Help Desk Analyst

Dallas, TX
onsite
Permanent
45000 - 50000 USD / Yearly
We are looking for a dedicated Help Desk Analyst to join our team in Dallas, Texas. This role involves providing Level 1 technical support to end users within a managed services environment, addressing issues related to desktops, hosted applications, and basic networking. The ideal candidate will have a strong customer service mindset and a passion for solving technical challenges efficiently and professionally. Responsibilities: • Offer first-level technical support for Windows desktops, virtual desktops, and hosted applications. • Troubleshoot and resolve login issues, password resets, and account access problems. • Document all technical issues, resolutions, and processes in the ticketing system for future reference. • Escalate complex issues to higher-level support teams following established protocols. • Monitor system alerts and notifications, ensuring prompt response and escalation when necessary. • Deliver exceptional customer service by maintaining clear communication and timely resolution of issues. • Assist with onboarding processes, including account creation and access provisioning. • Collaborate with team members to ensure efficient ticket management and workflow. • Maintain a systematic approach to troubleshooting and problem-solving in a structured help desk environment.
2026-03-11T00:00:00Z

Help Desk Analyst III

Dallas, TX
onsite
Contract / Temporary to Hire
32 - 38 USD / Hourly
We are looking for an experienced Help Desk Analyst III to join our team in Farmers Branch, Texas. In this role, you will provide advanced IT support, troubleshooting, and maintenance for hardware, software, and network systems. This is a Contract to permanent position within the manufacturing industry, offering an opportunity to contribute to a collaborative and dynamic environment. Title: HelpDesk IIILocation: Framers Branch, TxPay: $32-38 per hourDuration: 6 Month Contract to hire Responsibilities:• Deliver expert-level technical support for escalated issues across hardware, software, and network systems.• Diagnose and resolve complex IT problems related to Microsoft Azure, Active Directory, Exchange, Intune, and Multi-Factor Authentication.• Provide clear and detail-oriented communication to teams and stakeholders, ensuring exceptional customer service.• Collaborate with peers and management to address IT infrastructure needs and improve operational efficiency.• Maintain and monitor IT systems to ensure optimal performance and adherence to industry best practices.• Troubleshoot and analyze issues using advanced techniques and tools.• Support Microsoft licensing and ensure compliance across systems.• Manage service desk tickets, prioritizing tasks effectively and adhering to service level agreements.• Assist with technology rollouts and AV system projects as needed.• Contribute to the shared knowledge base to enhance team capabilities and problem-solving efficiency.
2026-03-23T00:00:00Z

Financial Technical Operations Analyst

Coppell, TX
onsite
Permanent
0 - 0 USD / Yearly
We are looking for a detail-oriented Financial Technical Operations Analyst to join our team in Dallas, Texas. In this role, you will serve as a key financial partner, offering strategic insight and operational support to enhance business performance. You will collaborate across departments to ensure financial accuracy, streamline processes, and contribute to the effective management of resources. Responsibilities:• Act as the primary finance advisor to operations management, bridging communication between business teams and corporate finance.• Offer strategic financial guidance to leadership while supporting decision-making processes.• Partner with teams to manage inventory effectively, identify cost-saving opportunities, and improve operational workflows.• Lead the development of annual budgets and monthly forecasts by analyzing costs, accounts, and labor efficiency metrics.• Create and maintain detailed financial reports by product line and profit center, including allocations and variance analysis.• Coordinate physical inventory counts and reconciliations, investigating and resolving any discrepancies.• Ensure adherence to internal controls and company policies, preparing accurate documentation for audit purposes.• Collaborate with cross-functional teams to deliver budgeting, forecasting, and ad hoc financial reports.• Work closely with external auditors to provide necessary documentation during audits.• Prepare and distribute monthly profit and loss statements to executive and local management.
2026-03-27T00:00:00Z

Operations Analyst

Dallas, TX
onsite
Permanent
0 - 0 USD / Yearly
We are looking for a detail-oriented Operations Analyst to join our team in Dallas, Texas. In this role, you will play a key part in analyzing and improving operational workflows within the pharmaceutical industry. You will collaborate with cross-functional teams to enhance efficiency, ensure compliance, and deliver actionable insights to drive strategic decisions. Responsibilities: • Identify opportunities for process improvement and design strategies to enhance operational efficiency across pharmacy workflows. • Analyze and interpret operational data to generate insights that support better decision-making and optimization. • Prepare detailed reports on performance metrics, trends, and key findings to inform leadership decisions. • Assess existing workflows and implement changes to streamline processes and eliminate inefficiencies. • Monitor operational costs, identify potential savings, and recommend cost-effective solutions. • Ensure adherence to industry regulations and internal quality standards to maintain high service levels. • Collaborate with teams across finance, business development, and operations to align goals and improve outcomes.
2026-03-27T00:00:00Z

Security Analyst

Dallas, TX
onsite
Temporary
57 - 66 USD / Hourly
We are looking for an experienced Security Analyst to join our team on a long-term contract basis in Dallas, Texas. In this role, you will play a critical part in safeguarding the organization’s digital assets, including both on-premise and cloud infrastructures. Your work will involve identifying and mitigating security threats, analyzing data to detect suspicious activity, and implementing proactive measures to prevent breaches. Responsibilities: • Investigate security events and logs daily to identify root causes and implement remediation strategies. • Monitor and analyze potential vulnerabilities and activities that could pose security risks to the organization. • Optimize security tools to enhance threat detection capabilities and reduce false positives. • Respond to cyber threats effectively and conduct incident investigations to resolve issues. • Collaborate with teams to develop and refine security policies, procedures, and standards. • Create and maintain detailed documentation of security processes and incident responses. • Conduct threat analysis and provide actionable insights for mitigating risks. • Engage with C-level executives and attorneys to communicate security findings and recommendations. • Stay current with emerging cyber threats and technologies to enhance organizational security. • Perform endpoint security assessments and implement necessary remediation measures.
2026-04-03T00:00:00Z

IT Systems Administrator

Frisco, TX
onsite
Permanent
95000 - 125000 USD / Yearly
We are looking for a skilled Systems Administrator to oversee and optimize our server infrastructure, storage solutions, and end-user environment. This role requires a proactive approach to system health, security, automation, and technical support, ensuring smooth operations in a dynamic environment. If you excel at troubleshooting and maintaining IT systems while delivering exceptional user support, we invite you to join our team. Responsibilities:• Monitor and analyze server performance metrics, including memory, disk space, and network activity, while addressing alerts promptly.• Automate operating system updates, security patches, and software installations to enhance system efficiency.• Manage user accounts, permissions, and access controls to ensure proper security and functionality.• Diagnose and resolve issues related to servers, applications, and connectivity to minimize downtime.• Provide technical support for desktops, laptops, peripherals, and other end-user devices.• Perform regular backups, verify their integrity, and test disaster recovery procedures to safeguard data.• Review security logs and respond to potential threats in alignment with organizational protocols.• Configure and optimize server settings to align with evolving business requirements.• Maintain comprehensive documentation for systems, processes, and incidents to support operational continuity.• Communicate system status, incidents, and performance metrics effectively to the IT Director.
2026-03-23T00:00:00Z

Business Systems Analyst

Frisco, TX
onsite
Permanent
85000 - 95000 USD / Yearly
We are seeking a collaborative and business‑focused Business Systems Analyst to serve as the primary liaison between IT and key business stakeholders. This role is ideal for someone who enjoys translating business needs into functional requirements, supporting system enhancements, and ensuring technology solutions align with operational goals. While this is not a coding or development position, the role includes light configuration work—such as permissions management and workflow setup.For more details, please apply and provide an updated resume for this opening specifically. Key Responsibilities<ul><li>Act as the strategic liaison between IT teams and business units, ensuring clear communication, alignment, and expectation management.</li><li>Gather, document, and translate business requirements into functional specifications for IT teams and vendors.</li><li>Support system configuration tasks including user permissions, workflow setup, and basic administrative changes.</li><li>Partner with business leaders to understand current processes, identify gaps, and recommend technology-driven improvements.</li><li>Assist in testing system changes, validating requirements, and coordinating user acceptance testing (UAT).</li><li>Manage small enhancements or process updates from requirements through delivery.</li><li>Support implementation of new systems or feature updates, including training and documentation when needed.</li><li>Track and report on progress, risks, and milestones for ongoing enhancements or operational initiatives.</li><li>Build strong relationships with stakeholders, becoming a trusted subject-matter partner for both IT and business functions.</li><li>Contribute to continuous improvement initiatives within systems, workflows, and cross‑functional processes.</li></ul>
2026-03-23T00:00:00Z