<p><strong>Remote after 3-weeks of onsite training in Fort Worth, TX</strong></p><p><br></p><p>We are seeking a dedicated and enthusiastic <strong>Customer Service Rep</strong> to join a collaborative and close-knit team. This position offers a unique opportunity for a <strong>Customer Service Rep</strong> to receive hands-on training in a supportive environment before transitioning to a flexible work-from-home schedule. If you're someone who thrives in a fast-paced, team-oriented atmosphere and enjoys helping others, this <strong>Customer Service Rep</strong> role is the perfect fit.</p><p><br></p><p>Responsibilities:</p><ul><li>Answer incoming calls and determine the type of assistance needed</li><li>Provide first-call resolution by navigating internal systems and offering accurate information</li><li>Document and track all inquiries and resolutions in the system</li><li>Foster a positive relationship with callers through professional and courteous communication</li><li>Collaborate with a 13-member team, including 2 leads, to ensure service excellence</li><li>Assist teammates and contribute to a cooperative team environment</li><li>Adapt to a schedule of back-to-back calls with minimal supervision</li></ul>
