<p>The Collections Specialist is responsible for managing outstanding accounts and ensuring timely collection of payments while maintaining positive customer relationships. This role works closely with customers and internal teams to resolve billing issues, track overdue balances, and support overall cash flow. The ideal candidate is persistent, professional, and comfortable handling high-volume collections activity in a fast-paced environment.</p>
We are looking for a Collections Specialist to support portfolio management activities for a growing team in Richardson, Texas. This contract opportunity is ideal for someone who can confidently engage customers, resolve past-due account issues, and deliver a high-quality service experience in both English and Spanish. The person in this role will balance account follow-up, payment negotiations, and accurate documentation while helping maintain strong portfolio performance.<br><br>Responsibilities:<br>• Contact customers regarding overdue balances and guide discussions toward practical repayment solutions.<br>• Negotiate payment arrangements that align with account status and company guidelines.<br>• Investigate account details and use research methods to locate hard-to-reach customers when needed.<br>• Address customer questions related to billing, account status, and collection activity with clarity and courtesy.<br>• Draft and send collection notices, follow-up communications, and other account-related correspondence.<br>• Maintain thorough records of customer interactions, commitments, disputes, and account updates in the appropriate systems.<br>• Assist with workout plans, write-off-related processes, and other portfolio support activities as required.<br>• Compile delinquency data and help prepare recurring reports that track account performance and collection progress.
<p>We are looking for an AR Specialist to join a service-focused organization in Irving, Texas. This role supports day-to-day receivables operations by ensuring incoming payments are recorded correctly, account activity is reconciled, and billing issues are resolved efficiently. The ideal candidate brings strong attention to detail, sound financial judgment, and the ability to manage multiple priorities in a fast-paced accounting environment.</p><p><br></p><p>Responsibilities:</p><p>• Apply incoming customer payments accurately and promptly across cash, check, wire, e-check, and credit card transactions while confirming proper approval and documentation.</p><p>• Prepare and maintain employee receivable billings, then review balances regularly to complete monthly reconciliations.</p><p>• Record customer-related charges, credit card chargebacks, and manually processed PayPal activity in the general ledger with a high degree of accuracy.</p><p>• Research and manage customer credit card disputes, working toward timely resolution and clear account status updates.</p><p>• Maintain manual PayPal reporting and distribute relevant information to internal teams such as shipping and customer records.</p><p>• Support payment application reviews, account adjustments, and receivables analysis to improve accuracy and streamline processes.</p><p>• Perform account reconciliations and contribute to month-end close activities to ensure complete and reliable financial records.</p><p>• Escalate receivables concerns or exceptions to management when issues require additional review or decision-making.</p><p>• Identify opportunities to enhance accounts receivable workflows and contribute to ongoing process improvements within the function.</p>