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1 result for Pc Technician in Dallas, TX
- Carrollton, TX
- onsite
- Temporary
- 27 - 32 USD / Hourly
- <p><strong>Overview</strong></p><p>We are seeking experienced Help Desk Support Technicians to join a fast‑paced IT support environment and immediately assist with a high volume of tickets. This role is ideal for contractors who are hands‑on, customer‑focused, and comfortable resolving issues directly with end users over the phone—not just via email. You’ll play a key role in clearing an existing ticket backlog while providing strong Office 365, Windows 11, and endpoint support in a growing organization.</p><p><br></p><p><strong>POSITION: SENIOR DESKTOP SUPPORT </strong></p><p><strong>LOCATION: CARROLLTON, TX ONSITE</strong></p><p><strong>DURATION: 3-6 MONTHS</strong></p><p><strong>RATE: $28 - $32/HOUR</strong></p><p><br></p><ul><li>Provide front‑line desktop support for Office 365, Windows 11, and general software and hardware issues.</li><li>Actively call end users to troubleshoot and resolve issues, not just respond via email or chat.</li><li>Manage, resolve, and close an average of 20+ tickets per day with minimal supervision.</li><li>Monitor help desk queues and system alerts each morning to identify outages or critical issues and escalate as needed.</li><li>Image systems and configure computers for new deployments and large‑scale desktop migration efforts.</li><li>Provide onsite support, including imaging machines, receiving inventory, and setting up equipment.</li><li>Track IT assets accurately, ensuring proper documentation and inventory control.</li><li>Support mobile devices (hardware and software), including factory resets, cleaning, repurposing, packing, and shipping.</li><li>Pack, ship, and receive hardware following established procedures.</li><li>Document issues, troubleshooting steps, and resolutions clearly in the help desk system.</li></ul>
- 2026-03-27T00:00:00Z