<p>We are seeking a skilled and proactive <strong>Level 2 IT Support Analyst</strong> to join our dynamic IT operations team. This role serves as the escalation point for complex technical issues that cannot be resolved by Level 1 support. The ideal candidate will demonstrate deep technical expertise, strong troubleshooting skills, and the ability to mentor junior analysts while maintaining high standards of customer service.</p><p><br></p><p><strong>POSITION: IT SUPPORT ANALYST LEVEL II</strong></p><p><strong>LOCATION: DOWNTOWN DALLAS</strong></p><p><strong>SALARY: $68-72K</strong></p><p><br></p><p><strong><u>Responsibilities</u></strong>:</p><ul><li>Install, configure, and maintain operating systems, software updates, and security patches.</li><li>Manage user accounts, group policies, and permissions in Active Directory and other enterprise platforms.</li><li>Assist with endpoint management, and deployment using tools such as JAMF, Intune, or similar</li><li>Respond to escalated helpdesk tickets involving in-depth hardware, software, and network issues</li></ul>
<p>We are seeking a skilled and proactive Systems Infrastructure Administrator to join our IT operations team. This role is ideal for a candidate with a strong background in Microsoft cloud technologies, virtualization, enterprise storage, and server infrastructure. The ideal candidate will also have experience managing NOC dashboards and exposure to emerging AI platforms.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Administer and support Microsoft Azure services and Office 365 applications including Exchange Online, Purview, and SharePoint.</li><li>Develop and maintain Power BI and Microsoft Fabric dashboards for operational insights and reporting.</li><li>Manage and maintain Windows Server environments (2016, 2019, 2022), ensuring optimal performance and security.</li><li>Oversee NOC dashboards for on-premises environments, ensuring real-time monitoring and alerting.</li><li>Administer VMware ESXi/vSphere environments and Azure Virtual Desktop infrastructure.</li><li>Manage enterprise storage systems including Dell EMC PowerScale and Pure Storage.</li><li>Maintain physical server infrastructure (Cisco UCS, Dell) and backup solutions (Rubrik, Veeam).</li><li>Create and manage digital certificates across multiple operating systems.</li><li>Provide basic support and troubleshooting for Linux environments.</li><li>Collaborate with teams exploring AI-related platforms such as Microsoft Copilot, Grok, and Azure Foundry.</li></ul><p><br></p>
We are looking for a skilled Network Engineer to join our team in Dallas, Texas. In this role, you will design, implement, and maintain robust network solutions, ensuring seamless connectivity across our IT infrastructure. The ideal candidate is experienced, meticulous, and has a passion for cutting-edge technologies along with a strong ability to collaborate with systems engineers to deliver integrated solutions.<br><br>Responsibilities:<br>• Design and deploy network architectures that meet organizational needs, including software-defined networks and cloud-based platforms.<br>• Configure and maintain Cisco networking solutions such as routers, switches, firewalls, and wireless access points.<br>• Implement and manage virtual networking solutions using VMware and Azure technologies.<br>• Monitor network performance and troubleshoot issues to ensure high availability and reliability.<br>• Collaborate with systems engineers to integrate networks and IT systems for comprehensive infrastructure solutions.<br>• Ensure compliance with security protocols by managing firewalls and conducting regular audits.<br>• Provide technical guidance and mentorship to team members to promote knowledge sharing and growth.<br>• Document network configurations and provide training to users and staff as needed.<br>• Work with project managers to deliver network solutions within established timelines and budgets.<br>• Stay updated on industry trends and technologies to continuously enhance network performance.
We are looking for a skilled Systems Administrator to support daily IT operations for a unique system that drives business processes. This role involves troubleshooting technical issues, maintaining system performance, and managing vendor relationships to ensure seamless operations. Based in Irving, Texas, this position requires flexibility and the ability to work independently in a small office environment.<br><br>Responsibilities:<br>• Provide technical support and troubleshooting for system issues, including hardware, software, and network-related problems.<br>• Respond promptly to operational disruptions, such as credit card machine failures or printing issues, to minimize downtime.<br>• Manage Active Directory, ensuring proper user access and system security.<br>• Oversee backup technologies to safeguard data and maintain system integrity.<br>• Collaborate with IT vendors to address network monitoring and maintenance needs.<br>• Monitor and maintain SonicWall firewalls to ensure secure and stable network connections.<br>• Identify and escalate network or server issues to appropriate vendors when necessary.<br>• Maintain and support computer hardware and software in a Windows-based environment.<br>• Be available for on-call support during evenings, weekends, or after-hours as needed.<br>• Work closely with a small team to ensure smooth day-to-day operations and long-term system reliability.
We are looking for a dedicated Data Center Engineer to join our team in Irving, Texas. In this 100% on-site role, you will play a key part in maintaining and optimizing data center operations within a large-scale enterprise environment. This Contract-to-permanent position offers an exciting opportunity to leverage your expertise in infrastructure management and data center applications.<br><br>Responsibilities:<br>• Perform advanced administrative and operational tasks to ensure seamless data center functionality.<br>• Monitor and manage infrastructure systems to ensure consistent uptime and reliability.<br>• Design, configure, and implement solutions for data center networks and related technologies.<br>• Utilize data center management tools to oversee inventory, monitor performance, and enhance efficiency.<br>• Collaborate with technicians, vendors, and departments to support effective operations and address technical challenges.<br>• Troubleshoot and resolve network and hardware issues within data center environments.<br>• Maintain detailed documentation of systems, configurations, and operational procedures.<br>• Provide technical guidance and support to ensure compliance with organizational standards.<br>• Assist in evaluating and implementing new technologies to improve system performance.<br>• Establish and maintain cross-functional partnerships to streamline data center operations.
