<p>We are seeking a skilled and proactive <strong>Level 2 IT Support Analyst</strong> to join our dynamic IT operations team. This role serves as the escalation point for complex technical issues that cannot be resolved by Level 1 support. The ideal candidate will demonstrate deep technical expertise, strong troubleshooting skills, and the ability to mentor junior analysts while maintaining high standards of customer service.</p><p><br></p><p><strong>POSITION: IT SUPPORT ANALYST LEVEL II</strong></p><p><strong>LOCATION: DOWNTOWN DALLAS</strong></p><p><strong>SALARY: $68-72K</strong></p><p><br></p><p><strong><u>Responsibilities</u></strong>:</p><ul><li>Install, configure, and maintain operating systems, software updates, and security patches.</li><li>Manage user accounts, group policies, and permissions in Active Directory and other enterprise platforms.</li><li>Assist with endpoint management, and deployment using tools such as JAMF, Intune, or similar</li><li>Respond to escalated helpdesk tickets involving in-depth hardware, software, and network issues</li></ul>
<p>Robert Half is seeking a Application Security Engineer. The ideal candidate for this position would have experience in multiple sectors of security and over at least 5 years of Application Security experience on an enterprise level. This will be a temporary to full time opportunity that will be onsite. </p><p><br></p><p><strong>SUMMARY</strong>:</p><ul><li>The Application Security Engineer is responsible for championing the integration of security at every stage of the software development lifecycle (SDLC), partnering with IT and development teams to implement threat modeling, security reviews, and automated assessments that strengthen and evolve the organization's application security posture.</li><li>Oversee and support the execution of the Application Security program, providing security governance and guidance across engineering teams.</li><li>Drive the implementation and usage of application security tooling (e.g., SAST, DAST, SCA, fuzz testing) while maintaining flexibility across technologies</li></ul><p><br></p>
<p>We are looking for a skilled Application Security Engineer to join our team in Carrollton, Texas. In this role, you will play a pivotal part in ensuring the security of our cloud-based applications and infrastructure, partnering with development and IT teams to embed security measures throughout the software development lifecycle. This Contract-to-Permanent position offers the opportunity to drive security innovation while working in a dynamic and collaborative environment.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the implementation of the Application Security program, providing guidance and governance to engineering teams.</p><p>• Introduce and manage application security tools, ensuring flexibility and compatibility with diverse technologies.</p><p>• Collaborate with stakeholders to establish security metrics and reporting systems to guide strategic decisions.</p><p>• Provide mentorship to developers, translating security risks into actionable solutions for technical and non-technical audiences.</p><p>• Ensure vulnerabilities are identified and resolved before deployment, offering expert guidance on remediation processes.</p><p>• Track and manage vulnerabilities, empowering developers with secure coding practices.</p><p>• Work closely with Application Development and Security teams to integrate security at every stage of the development process.</p><p>• Automate security measures within the DevOps pipeline to safeguard applications and APIs.</p><p>• Assess third-party services for potential security risks and recommend appropriate actions.</p>
<p>We are seeking an experienced ITSM Administrator to manage and optimize our BMC Helix platform. This role is responsible for ensuring ITIL-aligned processes are implemented, maintained, and continuously improved to deliver high-quality, efficient, and customer-focused IT services. This will be a contract to hire role that will be ONSITE. </p><p><br></p><ul><li>Serve as the ITSM administrator for BMC Helix, ensuring platform stability, configuration, and optimization.</li><li>Design, implement, and maintain ITIL processes including incident management, problem management, change management, service request fulfillment, asset management, and configuration management.</li><li>Partner with implementation teams to drive platform rollout and ensure seamless adoption across all offices.</li><li>Define, track, and manage KPIs and SLAs to monitor and improve service quality.</li><li>Collaborate with stakeholders across IT and business units to align ITSM processes with organizational goals.</li></ul>
We are looking for a skilled Systems Administrator to join our team in Dallas, Texas. In this role, you will oversee both remote and onsite technical support for business clients, ensuring systems operate efficiently. You will handle a variety of tasks including system configuration, troubleshooting, and client site visits to provide hands-on assistance.<br><br>Responsibilities:<br>• Deliver remote and onsite technical support to business clients, addressing system-related issues promptly.<br>• Configure, maintain, and troubleshoot desktops, laptops, and servers to ensure optimal performance.<br>• Visit client locations within the Dallas area to provide hands-on support or execute project tasks as needed.<br>• Maintain clear and organized documentation for all technical processes and client interactions.<br>• Collaborate with the team to resolve technical challenges while independently managing client visits after onboarding.<br>• Implement and support operating systems such as Windows Server, Active Directory, and Azure AD.<br>• Manage hardware solutions including custom-built PCs, server builds, and laptop repairs.<br>• Administer productivity tools like Microsoft 365 and Google Workspace to optimize client workflows.<br>• Utilize virtualization platforms such as Hyper-V and VMware to enhance system functionality.<br>• Configure and troubleshoot networking solutions including VLANs, VPNs, and firewalls from vendors like Cisco, Fortinet, and Ubiquiti.
We are looking for an experienced Senior Systems Administrator to join our team in Dallas, Texas. In this role, you will provide both remote and onsite technical support, ensuring the seamless operation of IT systems for business clients. This position requires strong problem-solving skills, excellent communication abilities, and a proactive approach to managing tasks independently.<br><br>Responsibilities:<br>• Deliver remote and onsite technical support for business clients, addressing a wide range of IT issues.<br>• Build, configure, and troubleshoot desktops, laptops, and servers to ensure optimal performance.<br>• Conduct client site visits in the Dallas area for hands-on technical support or project-based tasks.<br>• Maintain detailed documentation and clear ticket notes to ensure organized workflows.<br>• Manage and configure Active Directory, Azure AD, and Group Policy settings.<br>• Administer virtualization platforms such as Hyper-V and VMware for enhanced system efficiency.<br>• Implement and support backup solutions like Veeam, Datto, and StorageCraft.<br>• Configure and troubleshoot networking systems, including Ubiquiti, Cisco, SonicWall, and Fortinet hardware.<br>• Utilize scripting tools such as PowerShell and Mac shell scripting to automate routine tasks.<br>• Ensure timely resolution of tickets, maintaining a clean ticket board and high client satisfaction.
We are looking for a highly skilled Senior Systems Administrator to join our team in Dallas, Texas. This role requires a detail-oriented individual capable of managing and maintaining complex IT infrastructure while supporting critical business applications. The ideal candidate will possess strong technical expertise and a commitment to delivering quality service in a dynamic environment.<br><br>Responsibilities:<br>• Oversee and maintain data center infrastructure supporting legacy platforms and associated applications.<br>• Address IT service requests and incidents promptly while adhering to established processes and service level agreements.<br>• Conduct regular system monitoring, capacity planning, patch management, and implement change control procedures.<br>• Collaborate with global IT teams to support thousands of users across multiple international locations.<br>• Participate in IT projects focused on infrastructure upgrades and optimization strategies.<br>• Handle sensitive and proprietary information with the utmost confidentiality and professionalism.<br>• Ensure reliable operation of Active Directory, Exchange (both on-premises and online), and Office 365 environments.<br>• Manage Azure services, Remote Desktop, Terminal Services, and other cloud-hosted IT solutions.<br>• Provide expertise in networking fundamentals, including WAN, SD-WAN, switches, and LAN configurations.<br>• Stay current with backup technologies and antivirus solutions to safeguard organizational data.
