5 results for Help Desk Manager in Dallas, TX

Help Desk Analyst

Dallas, TX
onsite
Permanent
45000 - 50000 USD / Yearly
We are looking for a dedicated Help Desk Analyst to join our team in Dallas, Texas. This role involves providing Level 1 technical support to end users within a managed services environment, addressing issues related to desktops, hosted applications, and basic networking. The ideal candidate will have a strong customer service mindset and a passion for solving technical challenges efficiently and professionally. Responsibilities: • Offer first-level technical support for Windows desktops, virtual desktops, and hosted applications. • Troubleshoot and resolve login issues, password resets, and account access problems. • Document all technical issues, resolutions, and processes in the ticketing system for future reference. • Escalate complex issues to higher-level support teams following established protocols. • Monitor system alerts and notifications, ensuring prompt response and escalation when necessary. • Deliver exceptional customer service by maintaining clear communication and timely resolution of issues. • Assist with onboarding processes, including account creation and access provisioning. • Collaborate with team members to ensure efficient ticket management and workflow. • Maintain a systematic approach to troubleshooting and problem-solving in a structured help desk environment.
2026-03-11T00:00:00Z

Help Desk Analyst III

Dallas, TX
onsite
Contract / Temporary to Hire
32 - 38 USD / Hourly
We are looking for an experienced Help Desk Analyst III to join our team in Farmers Branch, Texas. In this role, you will provide advanced IT support, troubleshooting, and maintenance for hardware, software, and network systems. This is a Contract to permanent position within the manufacturing industry, offering an opportunity to contribute to a collaborative and dynamic environment. Title: HelpDesk IIILocation: Framers Branch, TxPay: $32-38 per hourDuration: 6 Month Contract to hire Responsibilities:• Deliver expert-level technical support for escalated issues across hardware, software, and network systems.• Diagnose and resolve complex IT problems related to Microsoft Azure, Active Directory, Exchange, Intune, and Multi-Factor Authentication.• Provide clear and detail-oriented communication to teams and stakeholders, ensuring exceptional customer service.• Collaborate with peers and management to address IT infrastructure needs and improve operational efficiency.• Maintain and monitor IT systems to ensure optimal performance and adherence to industry best practices.• Troubleshoot and analyze issues using advanced techniques and tools.• Support Microsoft licensing and ensure compliance across systems.• Manage service desk tickets, prioritizing tasks effectively and adhering to service level agreements.• Assist with technology rollouts and AV system projects as needed.• Contribute to the shared knowledge base to enhance team capabilities and problem-solving efficiency.
2026-03-23T00:00:00Z

Office Manager

Fort Worth, TX
onsite
Contract / Temporary to Hire
28.5 - 33 USD / Hourly
We are looking for a dedicated and detail-oriented Office Manager to join our team in Fort Worth, Texas. This contract-to-permanent position requires someone who is highly organized, attentive to detail, and committed to creating a welcoming and efficient office environment. The ideal candidate will play a pivotal role in supporting daily operations, ensuring smooth interactions with both internal and external stakeholders, and providing essential administrative assistance to the team. Responsibilities: • Oversee daily office operations to maintain a clean and inviting reception area, ensuring a positive experience for visitors and staff. • Execute daily opening and closing procedures, including light cleaning and maintaining the overall tidiness of the workspace. • Manage inventory levels for office supplies and kitchen essentials, ensuring cost-effective procurement and organized storage. • Coordinate incoming and outgoing mail, including courier services, to ensure timely and accurate delivery. • Provide administrative support to team members and act as a liaison between offices to facilitate collaboration. • Prepare and update process documentation to enhance efficiency and support administrative team operations. • Partner with the technology services team to address office technology needs and coordinate on-site visits. • Assist in planning and executing company-wide and office-specific events, ensuring all logistical details are handled effectively. • Serve as the office community service coordinator, supporting local initiatives and promoting organizational values. • Contribute to various projects and initiatives with a positive and teamwork-focused approach.
2026-03-25T00:00:00Z

Office Manager

Arlington, TX
onsite
Temporary
25.65 - 29.7 USD / Hourly
We are looking for an experienced Office Manager to join our team in Arlington, TX. This position is ideal for someone who is attentive to detail and excels in administrative support, office organization, and multitasking in a dynamic environment. As a Long-term Contract role, you will play a vital part in ensuring the smooth operation of the office and supporting staff across various levels. Responsibilities:• Manage day-to-day office operations, including ordering and maintaining office supplies.• Handle invoicing and accounts payable tasks with accuracy and efficiency.• Provide administrative support to multiple team members, including formatting documents and preparing reports.• Coordinate meetings, including scheduling, ordering lunches, and liaising with external vendors.• Act as the first point of contact for visitors and phone inquiries, ensuring an organized and welcoming environment.• Prepare printed proposals for clients, ensuring they are well-crafted and visually appealing.• Work closely with vendors and external partners on projects such as real estate and water treatment design, ensuring compliance with relevant codes.• Perform routine office maintenance tasks, including stocking supplies and maintaining a clean workspace.• Utilize Microsoft Office Suite tools, including Word, Excel, and SharePoint, to complete administrative tasks efficiently.• Assist in document formatting, applying consistent styles, fonts, and numbering for high-quality presentations.
2026-03-27T00:00:00Z

Systems Manager

Dallas, TX
onsite
Permanent
110000 - 140000 USD / Yearly
We are looking for an experienced Systems Manager to lead and develop a team responsible for maintaining and optimizing critical hosted environments. This role requires a strong technical background combined with excellent leadership skills to ensure the delivery of high-quality infrastructure services to enterprise clients across diverse industries. Responsibilities: • Lead and mentor a team of systems and infrastructure engineers in managing a 24/7 hosted environment. • Oversee operations across virtualized platforms, cloud hosting services, and application delivery systems. • Ensure the infrastructure meets high availability, security, and performance standards. • Manage incident response processes, conduct root-cause analyses, and implement continuous improvement strategies. • Collaborate with cross-functional teams to align technical capabilities with business and customer requirements. • Develop and enforce engineering best practices, documentation protocols, and proactive monitoring solutions. • Handle capacity planning, configuration management, and lifecycle upgrades for servers, storage systems, and virtualization platforms. • Contribute to strategic planning for scalability, modernization, and the introduction of new technical solutions. • Recruit, train, and retain skilled engineering talent while fostering a collaborative and innovative team environment.
2026-03-11T00:00:00Z