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4 results for Desktop Support Technician in Dallas, TX

Help Desk Technician

Lancaster, Texas
onsite
Temporary to Hire
24.03 - 26.44 USD / Hourly
We are looking for a Help Desk Technician to provide dependable technical support for end users in Lancaster, Texas. This contract-to-permanent position is ideal for someone who enjoys solving technology issues, delivering a strong customer experience, and keeping support activities well documented. The person in this role will assist with desktop, device, and access-related needs while working within established IT standards and security practices. POSITION: DESKTOP SUPPORT TECHNICIANLOCATION: LANCASTER, TX ONSITEDURATION: 6 MONTH CONTRACT TO PERMANENTRATE: $24.03 - $26.44 Responsibilities:• Provide first-line technical assistance for hardware, software, and workstation issues, guiding users through solutions and restoring productivity quickly.• Diagnose and resolve problems affecting Windows 10 and Windows 11 desktop environments, escalating more complex incidents when needed.• Support user accounts and access needs within an Active Directory domain while following company security and support procedures.• Respond to and manage service desk tickets with clear updates, accurate notes, and timely follow-through until each issue is closed.• Configure, troubleshoot, and maintain end-user equipment such as printers, handheld devices, mobile devices, and other common network-connected peripherals.• Document recurring issues, resolutions, and support activities to improve knowledge sharing and strengthen team efficiency.• Investigate underlying causes of technical problems and apply sound troubleshooting methods to prevent repeat incidents.• Work independently on assigned requests while collaborating with the broader IT team to maintain reliable support coverage and service quality.
2026-09-25T00:00:00Z

Help Desk/Desktop Support Analyst

Fort Worth, Texas
onsite
Temporary to Hire
18 - 21 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join a retail organization in Fort Worth, Texas in a contract capacity with the potential for a permanent role. This job opportunity is with a growing retail and consumer services organization that relies heavily on technology to support locations nationwide. The team is seeking junior IT professional who enjoys troubleshooting, customer interaction, and learning a wide range of technologies in a fast-paced support environment. This position supports both corporate and store users by resolving everyday technology issues across devices, applications, and core systems while delivering a strong customer experience. POSITION TITLE: Junior Level IT Help DeskLOCATION: Fort Worth, TX (Onsite)RATE: $21/hourCONTRACT TO PERMANENTRESPONSIBILITIES<ul><li>Provide first-level technical support for end users across multiple locations, resolving hardware, software, application, and connectivity issues.</li><li>Troubleshoot and support POS systems, printers, phones, laptops, tablets, and other business-critical technologies.</li><li>Respond to support requests via phone, email, and ticketing systems while maintaining accurate documentation and timely updates.</li><li>Escalate complex issues when necessary and follow established processes to ensure efficient issue resolution.</li><li>Assist with equipment deployment, installation, maintenance, and occasional travel to support remote sites and technology projects.</li></ul>
2026-09-15T00:00:00Z

IT Support Engineer

Dallas, Texas
onsite
Permanent / Full Time
70000 - 90000 USD / Yearly
We are looking for an IT Support Engineer to deliver responsive technical assistance for employees in Dallas, Texas, while also supporting colleagues in other locations. This position plays a key role in maintaining a dependable end-user computing environment by resolving day-to-day IT issues across devices, applications, and workplace technology. The right candidate combines strong troubleshooting ability with a customer-focused approach and works effectively with broader IT teams to keep operations running smoothly. Responsibilities:<ul><li>Deliver in-person support for employees in Dallas, Texas, and provide remote assistance to users in additional offices as needed</li><li>Diagnose and resolve technical issues involving Windows and macOS systems, mobile devices, software applications, and network connectivity.</li><li>Set up, maintain, and troubleshoot user hardware, printers, accessories, and other common office technology.</li><li>Provide meeting room and audiovisual support, including real-time assistance during conferences and virtual sessions.</li><li>Monitor, prioritize, and close service requests through the ticketing system while keeping users informed throughout the resolution process.</li><li>Escalate complex incidents to specialized IT teams when appropriate and follow through to ensure timely completion.</li><li>Coordinate employee onboarding and offboarding by preparing equipment, enabling or removing access, and supporting account-related changes.</li><li>Configure and deploy laptops and other endpoints in accordance with company security and operational standards.</li><li>Maintain accurate records for support activity, technical solutions, and inventory of devices and related equipment.</li><li>Contribute to technology rollouts, upgrades, and service improvements by identifying recurring issues and sharing knowledge with the wider IT team.</li></ul>
2026-08-31T00:00:00Z

Help Desk Analyst I

Fort Worth, Texas
onsite
Temporary to Hire
26 - 28.5 USD / Hourly
COMPANY OVERVIEWJoin a growing organization in the manufacturing and distribution industry seeking an IT Support Technician to provide hands-on technology support at a production facility. This role serves as the primary on-site IT resource, supporting end users, maintaining equipment, troubleshooting technical issues, and ensuring day-to-day technology operations run smoothly across the plant and distribution environment. POSITION: IT TECHNICIANLOCATION: FORT WORTH ONSITEDURATION: 6 MONTH CONTRACT TO HIRESHIFT: 7AM - 4PMRATE: $26.44 - $28.84/HOUR RESPONSIBILITIES<ul><li>Act as the primary on-site IT contact, providing front-line technical support for employees and escalating advanced issues when necessary.</li><li>Troubleshoot user access issues including account logins, multi-factor authentication, VPN connectivity, and Windows-based system access.</li><li>Deploy, configure, and maintain desktop applications, software updates, workstations, laptops, and mobile devices.</li><li>Image and provision new devices, enroll systems into device management platforms, and ensure compliance with company standards.</li><li>Install, configure, and support printers, scanners, peripherals, and other end-user hardware.</li><li>Perform daily walkthroughs of operational areas to proactively identify and resolve technical issues affecting productivity.</li><li>Record and manage incidents, service requests, and resolutions within the IT ticketing system.</li><li>Support hardware troubleshooting and replacement activities for monitors, docking stations, keyboards, cables, and related equipment.</li><li>Assist with employee onboarding and offboarding by preparing, deploying, collecting, and decommissioning technology assets.</li><li>Maintain accurate inventory records for company devices and technology equipment.</li></ul>
2026-09-25T00:00:00Z