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2 results for Network Operations Analyst in Culver City, CA
- Irvine, CA
- onsite
- Contract / Temporary to Hire
- 21.47 - 24.86 USD / Hourly
- We are looking for a skilled Contact Center Operations Analyst to join our team in Irvine, California. This Contract-to-Permanent position offers an exciting opportunity to contribute to the optimization of contact center processes and systems. In this role, you will play a critical part in ensuring seamless operations and enhancing customer engagement through effective system management and campaign configuration.<br><br>Responsibilities:<br>• Configure and manage dialing campaigns, call flows, and call routing logic to optimize contact center operations.<br>• Oversee user account management, permissions, and system settings to ensure proper access and functionality.<br>• Monitor system performance and address operational issues promptly to maintain efficiency.<br>• Analyze campaign performance and escalate concerns to relevant teams as needed.<br>• Resolve technical issues related to call flows and integrated platforms.<br>• Perform system hygiene tasks, including cleanup and updates to configurations.<br>• Support the setup and maintenance of AI voice agent campaigns to enhance automation capabilities.<br>• Update and maintain agent scripting tools to ensure alignment with campaign goals and compliance standards.<br>• Collaborate with vendors and internal teams to troubleshoot and resolve technical challenges.<br>• Document system configurations, call flows, and campaign settings for future reference and training purposes.
- 2026-04-03T00:00:00Z
- Woodland Hills, CA
- onsite
- Permanent
- 150000 - 175000 USD / Yearly
- <p>We are looking for a skilled Business Systems Analyst to join our team in Los Angeles, California. In this role, you will play a pivotal part in supporting modernization initiatives and maintaining enterprise systems by translating business needs into clear technical requirements. This position requires collaboration with engineering and architecture teams to ensure the successful delivery of technology updates and enhancements.</p><p><br></p><p>Responsibilities:</p><p>• Analyze legacy systems to understand embedded logic and workflows, providing insights into current state functionality.</p><p>• Translate business rules and operational processes into precise technical requirements and functional specifications.</p><p>• Collaborate with engineering teams to support system enhancements and modernization projects.</p><p>• Work closely with architecture and engineering leadership to ensure requirements align with service-oriented and modular design principles.</p><p>• Develop and maintain thorough documentation, including functional requirements, process flows, and service definitions.</p><p>• Facilitate requirement validation through stakeholder walkthroughs, ensuring alignment with business and technical needs.</p><p>• Contribute to backlog refinement by clarifying scope, dependencies, and acceptance criteria.</p><p>• Manage and update requirements documentation for new development requests post-modernization, ensuring accuracy and consistency.</p><p>• Ensure documentation reflects evolving platform capabilities and remains up-to-date.</p>
- 2026-04-03T00:00:00Z