We are looking for a highly skilled Sr. Tech Support specialist to join our team in Hawthorne, California. This long-term contract role requires a detail-oriented and experienced individual to provide advanced technical support and ensure seamless IT operations in a hybrid cloud environment. The position involves onsite support, addressing complex technical issues, and maintaining user satisfaction through excellent communication and problem-solving skills.<br><br>Responsibilities:<br>• Deliver onsite technical support five days a week, providing coverage for 8-hour shifts.<br>• Troubleshoot and resolve complex Tier 3 technical issues, primarily on PCs, with some Mac support, including connectivity to cloud services and Microsoft tenants.<br>• Manage and maintain security policies and device configuration using Intune.<br>• Oversee user onboarding and offboarding processes through EntraID.<br>• Provide expertise in Microsoft technologies, such as Office 365, SharePoint, Exchange, and Intune, to support business operations.<br>• Collaborate with team members to ensure optimal functionality of network components, including switches and firewalls, with a preference for experience in Ubiquiti systems.<br>• Apply a solid understanding of networking fundamentals, including subnetting and network architecture, to address connectivity challenges.<br>• Communicate effectively with users and team members, both verbally and in writing, to deliver excellent customer service.<br>• Ensure adherence to best practices and avoid testing in live production environments.<br>• Maintain consistent support throughout the contract period, ensuring continuity and high-quality service delivery.
<p><strong>Help Desk Analyst - Evening and Weekend Shift</strong></p><p><strong>Location:</strong> Downtown Los Angeles (candidate must reside within 1.5 hours of Los Angeles. You'll start onsite in DTLA before transitioning to a primarily remote role.)</p><p><strong>Salary:</strong> $70,000 - $75,000 + Overtime Eligible (Non-Exempt Position)</p><p><strong>Benefits:</strong> Medical, Dental, Vision (M/D/V), Flexible Spending Account (FSA), 401K, Profit Sharing Plan, 10 days vacation (accrued), 5 paid sick days, 1 personal day.</p><p><strong>Work Model:</strong></p><ul><li><strong>Onsite during onboarding:</strong> First 30 days onsite in DTLA, working Monday-Friday from 8 AM–5 PM or 9 AM–6 PM.</li><li><strong>Transition to remote:</strong> After onboarding, 100% remote shift. Occasional onsite may be required for projects such as phone or desktop rollouts.</li><li><strong>Onsite team weeks:</strong> Once every quarter, you’ll join the team onsite for one week to foster collaboration and team dynamics.</li></ul><p><strong>Evening & Weekend Shift:</strong></p><ul><li><strong>Week 1:</strong> Tuesday-Thursday, 3 PM–12 AM; Friday-Saturday, 5 PM–12 AM </li><li><strong>Week 2:</strong> Wednesday-Saturday, 3 PM–12 AM </li></ul><p>As a <strong>Help Desk Analyst</strong>, you’ll play a pivotal role in delivering exceptional technical support to our team and ensuring smooth operations for our technology systems. We value professionals who thrive in dynamic environments, exhibit outstanding customer service, and have the ability to troubleshoot incidents effectively. You'll start onsite in DTLA before transitioning to a primarily remote role.</p><p><br></p><p><br></p>
<p>We have a great opportunity for a Sr. Full Stack Application Developer. This is a long-term contract opportunity in Southern California. Expectations will be to be onsite 4 days per week.</p><p><br></p><p><strong> Key Responsibilities </strong></p><p>- Design develop and maintain robust ETL/ELT pipelines using AWS Glue for large-scale data processing</p><p>- Build serverless applications and microservices using AWS Lambda for real-time and batch data processing</p><p>- Implement data transformation logic using PySpark for distributed computing on large datasets</p><p>- Develop and optimize SQL queries for data extraction transformation and loading processes</p><p>- Implement Infrastructure as Code (IaC) using AWS CloudFormation CDK or Terraform</p><p>- Design event-driven architectures using AWS services like EventBridge SQS and SNS</p><p>- Develop RESTful APIs and web services using Node.js for data access and integration</p><p>- Mentor junior developers and provide technical guidance to the team</p><p>- Collaborate with data scientists' analysts and stakeholders to understand requirements</p><p>- Participate in code reviews and maintain high coding standards</p><p>- Document technical designs processes and best practices</p><p><br></p>
We are looking for an experienced Help Desk Analyst II to join our team on a contract basis in Rancho Dominguez, California. In this role, you will provide technical support to end-users, troubleshoot a variety of hardware and software issues, and ensure smooth operations across IT systems. This is an excellent opportunity to apply your problem-solving skills and technical expertise in a dynamic environment.<br><br>Responsibilities:<br>• Respond promptly to service desk tickets and provide effective resolutions to technical issues.<br>• Troubleshoot and resolve hardware and software problems on devices running Microsoft Windows.<br>• Manage user accounts and permissions using Active Directory, ensuring secure access.<br>• Provide guidance and support for Windows 10-related queries and issues.<br>• Collaborate with team members to identify and implement process improvements within IT support.<br>• Deliver clear and precise communication to users regarding issue resolution and technical guidance.<br>• Maintain accurate documentation of technical issues and their resolutions.<br>• Monitor system performance and escalate complex issues to the appropriate teams.<br>• Ensure adherence to IT policies and procedures while addressing user concerns.
<p>We are seeking a skilled and detail-oriented <strong>RF Test Technician</strong> to join our dynamic team. In this role, you will be responsible for developing and performing testing solutions for RF products, supporting product development from concept through manufacturing release. Additionally, you will play a critical role in product development evaluations and final product characterization testing, collaborating closely with the development team to ensure product quality and performance. If you are passionate about RF technology, have hands-on experience with testing equipment, and thrive in fast-paced environments, we encourage you to apply and become a vital contributor to our innovative projects.</p><p><br></p><p>Responsibilities:</p><ul><li>Collaborate with product design engineers and operations teams to support product development and testing processes.</li><li>Identify, recommend, and deploy appropriate test resources, methodologies, and technologies.</li><li>Assemble test circuits to measure and analyze electrical parameters of RF products.</li><li>Conduct tests, troubleshoot, update, and repair printed circuit boards using test stations, soldering tools, and related equipment.</li><li>Assist in the assembly and functional testing of RF components during the manufacturing phase.</li><li>Apply basic statistical tools (e.g., charts, histograms, cause-and-effect diagrams) to evaluate electrical test data, detect variability, and contribute to problem-resolution processes.</li></ul>
<p>Are you detail-oriented, organized, and looking to thrive in a dynamic work environment? We are seeking an <strong>Executive Assistant</strong> for an excellent CPA firm in <strong>Encino</strong>, <strong>CA.</strong> This is a <strong>contract-to-hire opportunity</strong> with room for professional growth and development. The expectations for this role is 100% onsite at our client worksite. If you’re passionate about supporting a team in the tax and accounting space, we encourage you to apply as soon as possible. Please call 818-703-9818 for more information.</p><p><br></p><ul><li><strong>Administrative Support:</strong> Provide comprehensive administrative support to tax professionals, including managing schedules, emails, correspondence, and meeting arrangements.</li><li><strong>Document Preparation:</strong> Assist with the preparation, organization, and filing of tax-related documents such as returns, client files, and compliance materials.</li><li><strong>Client Communication:</strong> Serve as the liaison between clients and tax staff, responding to inquiries and providing updates on service status.</li><li><strong>Data Entry:</strong> Ensure accurate and timely entry of financial and tax-related information into databases and systems.</li><li><strong>Project Coordination:</strong> Track timelines and key milestones for tax filings, extensions, and client deliverables.</li><li><strong>Records Management:</strong> Maintain organized records and filing systems to ensure easy retrieval of client documents during audits or reviews.</li><li><strong>Software Proficiency:</strong> Utilize tax preparation software and tools efficiently (experience with Lacerte, UltraTax, or similar is a plus).</li><li><strong>Other Tasks:</strong> Support billing and invoicing processes, handle sensitive and confidential information with discretion, and assist with ad hoc administrative needs as required.</li></ul>
<p><strong>Respected OC Firm Seeks Employment Litigation Attorney HEAVY MENTORSHIP</strong></p><p><br></p><p>About Firm & Position:</p><p>A well-known, community-rooted mid-sized law firm in Orange County is seeking an <strong>employment litigation attorney</strong> to join its labor & employment group. Known for its low turnover, high-end clients, and commitment to attorney development, the firm has a proven track record of training and promoting within.</p><p><br></p><p>Employment Litigation Attorney Responsibilities:</p><ul><li>Represent employer clients in employment-related disputes, including wrongful termination, harassment, retaliation, wage and hour, and discrimination claims</li><li>Handle litigation matters from pre-litigation through resolution (discovery, motion work, depositions, hearings, and trial prep)</li><li>Draft responses to agency complaints (EEOC, DFEH, DLSE)</li><li>Advise clients throughout the litigation process and help mitigate risk</li><li>Collaborate with partners and clients directly on legal strategy and resolution</li></ul><p>Hours:</p><ul><li>Billable target: 120–130 hours/month</li><li>100% onsite to start; remote flexibility available after ramp-up</li><li>Firm provides full WFH tech support setup for hybrid days</li></ul><p>Perks:</p><ul><li>High-quality litigation work without overwhelming billables</li><li>Proven partnership path with structured training</li><li>Direct access to clients and decision-makers</li><li>Dynamic, family-friendly culture with extremely low turnover</li><li>Multiple attorneys and staff placed here have stayed long-term and thrived</li></ul><p>Salary:</p><p>$125K to $195K+ depending on experience</p><p> Bonus structure includes:</p><ul><li>Quarterly bonuses for exceeding billable targets</li><li>Year-end discretionary performance bonuses</li></ul><p>Benefits:</p><ul><li>Medical: Choice of Anthem or Kaiser plans; $350/month firm contribution (often fully covers base plan for employee + dependents)</li><li>Dental: Fully covered by firm for employee</li><li>401(k) with discretionary profit sharing</li><li>PTO: 10 vacation days in first year</li><li>Sick leave: 3 days in year one, increases to 6 days annually after Jan 1</li><li>Annual performance reviews</li></ul><p><strong>TO APPLY, ONLY send resume directly to Vice President of Direct Hire, Samantha Graham at Samantha [dot] Graham [at] RobertHalf [dot] [com]</strong></p>
<p>We are partnering with a leading plaintiff trial firm in Century City that is looking for a junior level candidate to support as a Legal Assistant. This role is contract-to-hire and offers an excellent opportunity to get your foot in the door with an established law firm in Los Angeles. The firm is looking for candidates that are available to start immediately. </p><p><br></p><p>Responsibilities:</p><ul><li>Accurately record and maintain legal documents, case information, and deadlines in docketing systems.</li><li>Monitor and track critical dates to ensure compliance with court rules, client requirements, and internal procedures.</li><li>Perform regular audits of docketing data to ensure completeness and accuracy.</li><li>Stay up to date on court rules, procedural changes, and docketing best practices.</li><li>Manage incoming and outgoing communications related to case status, filings, and deadlines.</li><li>Handle confidential information with discretion and maintain data security protocols.</li></ul><p><br></p>
<p>Join Robert Half’s Full-Time Engagement Professionals program and enjoy a variety of enriching accounting projects across top companies in industries like real estate, nonprofit, entertainment, financial services, and more. This is a full-time, permanent position with steady hours, benefits, and the flexibility to grow your skills through diverse engagements.</p><p> </p><p><strong>Key Responsibilities:</strong></p><ul><li>Perform general ledger maintenance, journal entries, and account reconciliations</li><li>Assist with month-end and year-end closing processes</li><li>Support budgeting and forecasting activities</li><li>Analyze financial statements and prepare management reports</li><li>Maintain documentation for internal and external audit support</li><li>Collaborate with A/P, A/R, and payroll teams to ensure accurate financial records</li><li>Use accounting software (e.g., QuickBooks, NetSuite, Oracle, SAP, Dynamics) across various engagements</li><li>Provide support for process improvements and efficiency initiatives</li><li>Participate in special projects, including system conversions and department reorganizations</li></ul><p> </p><p><strong>Why Robert Half:</strong></p><ul><li>Competitive base salary with full benefits and paid time off</li><li>Uncapped bonus potential (referral, utilization, and business development bonuses)</li><li>Access to 70,000+ online courses and CPE credit opportunities</li><li>Exposure to Fortune 500 clients, innovative tech, and top accounting systems</li><li>Career coaching and dedicated manager to guide your growth</li></ul><p><br></p>
<p>Join Robert Half’s Full-Time Engagement Professionals program and enjoy a variety of enriching accounting projects across top companies in industries like real estate, nonprofit, entertainment, financial services, and more. This is a full-time, permanent position with steady hours, benefits, and the flexibility to grow your skills through diverse engagements.</p><p> </p><p><strong>Key Responsibilities:</strong></p><ul><li>Perform general ledger maintenance, journal entries, and account reconciliations</li><li>Assist with month-end and year-end closing processes</li><li>Support budgeting and forecasting activities</li><li>Analyze financial statements and prepare management reports</li><li>Maintain documentation for internal and external audit support</li><li>Collaborate with A/P, A/R, and payroll teams to ensure accurate financial records</li><li>Use accounting software (e.g., QuickBooks, NetSuite, Oracle, SAP, Dynamics) across various engagements</li><li>Provide support for process improvements and efficiency initiatives</li><li>Participate in special projects, including system conversions and department reorganizations</li></ul><p> </p><p><strong>Why Robert Half:</strong></p><ul><li>Competitive base salary with full benefits and paid time off</li><li>Uncapped bonus potential (referral, utilization, and business development bonuses)</li><li>Access to 70,000+ online courses and CPE credit opportunities</li><li>Exposure to Fortune 500 clients, innovative tech, and top accounting systems</li><li>Career coaching and dedicated manager to guide your growth</li></ul><p><br></p>
<p><strong>Job Title: Business Analyst – Configuration Management </strong></p><p> <strong>Location:</strong> Remote (Must Work PST Hours)</p><p> <strong>Contract Role:</strong> 6 Months</p><p> <strong>Employment Type:</strong> Contract</p><p><strong>Overview:</strong></p><p> We are seeking a detail-oriented and collaborative <strong>Business Analyst</strong> to support Configuration Management initiatives. This role is focused on the seamless, rapid, and global implementation of components, BOMs (Bill of Materials), documents, and other product data that align with business strategies and supply chain requirements.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Create and manage product BOMs and process change orders using a Product Lifecycle Management (PLM) system.</li><li>Ensure timely part setup, BOM releases, and changes to support New Product Introduction (NPI) and ongoing operations.</li><li>Collaborate cross-functionally to understand requirements and develop functional designs and configurations.</li><li>Participate in continuous improvement efforts focused on systems, reporting, and data analysis.</li><li>Support the creation of data center physical space parts within the PLM system.</li></ul><p><br></p>
<p>🌟 Senior Property Accountant Opportunity 🌟</p><p>Are you an experienced accountant with a passion for the real estate sector? We are seeking a Senior Property Accountant to join a dynamic team in Los Angeles and take ownership of accounting functions across multiple multifamily properties. This role offers the chance to make an impact while working in a high-performing environment with opportunities for professional growth.</p><p><br></p><p>📍 Location: Los Angeles, CA | Onsite</p><p>📋 Key Responsibilities:</p><ul><li>Lead monthly accounting close processes, including operational activity documentation.</li><li>Prepare detailed schedules to support financial statements and records.</li><li>Manage bank reconciliations, rental income tracking, and expense accruals.</li><li>Oversee fixed assets, depreciation calculations, and property accounting.</li><li>Collaborate on financial forecasting, budgeting, and profitability analysis.</li><li>Reconcile subsidiary ledgers, analyze bad debt, and record payroll activity.</li><li>Assist with quarterly consolidations and annual auditing processes.</li><li>Provide accounting support for investment funds and ensure accurate reporting.</li></ul><p>💡 Why This Role?</p><p>This position goes beyond traditional accounting, offering exposure to key operational and strategic insights within the real estate management space. You'll collaborate with asset managers and contribute to investor reporting while honing your skills in GAAP, budgeting, and fund accounting.</p><p><br></p><p><br></p>
<p>Robert Half is currently seeking a Service Desk Engineer for a client located in Burbank, CA. Service Desk Engineer will be responsible for assisting end users that are remote with support via phone, email, etc.</p><p><br></p><p><strong>Must Haves:</strong></p><ul><li>VP Level support</li><li>Strong in JAMF/ MDM platform management</li><li>ITAM Maintenance</li><li>Window 11 migrations</li><li>MFA Set up</li><li>Imaging</li><li>iOS and Android </li></ul><p><br></p><p><br></p>
<p><strong>Senior Front-End Engineer (Hybrid – West LA)</strong></p><p> <strong>Compensation:</strong> Up to $165K + bonus & benefits</p><p>We’re seeking a <strong>Senior Front-End Engineer</strong> to drive modern UI development for cloud-based business applications. This hybrid role (3 days onsite in West LA) will work closely with product, design, and offshore teams to deliver scalable, high-quality, and user-centric solutions.</p><p><strong>What You’ll Do:</strong></p><ul><li>Lead front-end architecture and development with Angular and modern web technologies.</li><li>Collaborate across teams to design and implement cloud-based solutions.</li><li>Ensure application performance, scalability, and best practices in code quality.</li><li>Mentor developers and champion user experience through intuitive design.</li><li>Troubleshoot issues and drive improvements through CI/CD and DevOps practices.</li></ul><p>For immediate consideration, direct message Reid Gormly on LinkedIN</p><p><br></p><p><strong>Why Join:</strong></p><ul><li>Competitive salary up to $165K + bonus.</li><li>Hybrid schedule in West LA.</li><li>Strong career growth opportunities and professional development support.</li><li>Comprehensive benefits: medical, dental, vision, 401K with match, PTO, and more.</li></ul><p><br></p>
<p>We’re seeking a dynamic <strong>Marketing Manager</strong> to lead and execute strategic marketing initiatives that drive audience engagement and business growth. This role blends creative storytelling with data-driven execution, requiring strong writing, design, and project management skills. The ideal candidate thrives in collaborative environments and brings a sharp eye for detail and a passion for crafting compelling brand experiences.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Content Creation & Visual Design</strong></p><ul><li>Develop persuasive, audience-tailored content for digital campaigns, websites, promotional materials, press releases, and social platforms.</li><li>Maintain brand consistency across messaging and visual assets.</li><li>Design engaging graphics and presentations that support marketing efforts.</li><li>Partner with internal teams to ensure clarity and impact in all creative deliverables.</li></ul><p><strong>Campaign Management & Lead Generation</strong></p><ul><li>Assist in launching multi-channel campaigns across digital, event, and partnership platforms.</li><li>Align campaign goals with sales and business development teams to ensure measurable outcomes.</li><li>Evaluate and refine marketing channels based on performance metrics.</li><li>Translate technical or complex ideas into accessible, audience-friendly messaging.</li></ul><p><strong>Analytics & Reporting</strong></p><ul><li>Maintain marketing dashboards and assist in performance tracking and ROI analysis.</li><li>Provide actionable insights based on campaign data and market trends.</li><li>Communicate findings clearly to stakeholders to inform strategic decisions.</li></ul><p><strong>Cross-Team Collaboration</strong></p><ul><li>Support product and service launches through coordinated marketing efforts.</li><li>Share competitive intelligence and customer feedback to enhance messaging and positioning.</li><li>Uphold quality control standards across all marketing outputs.</li></ul><p><br></p>
We are looking for a highly organized and proactive Executive Assistant to support three newly appointed Chiefs: the Chief of Government, Chief Program Officer, and Chief Engagement Officer. In this long-term contract role, you will play a crucial part in managing complex schedules, facilitating communication, and ensuring smooth collaboration between executives and the Board of Directors. This position is based in Los Angeles, California, and requires occasional onsite presence, particularly for Board meetings held mid-month.<br><br>Responsibilities:<br>• Manage and coordinate the calendars of multiple executives, ensuring seamless scheduling and prioritization.<br>• Provide support to the Board of Directors by handling calendar management and collaborating with executive search firms.<br>• Communicate effectively with policymakers, stakeholders, and external partners, maintaining a meticulous and confident demeanor.<br>• Learn and utilize collaboration tools such as Airtable and Microsoft Teams Loop and Planner to streamline workflows.<br>• Assist with technology setup and troubleshooting to facilitate efficient communication between leadership and external parties.<br>• Organize and book travel arrangements, ensuring all logistics are handled accurately and efficiently.<br>• Prepare for executive meetings by coordinating agendas, materials, and follow-ups.<br>• Facilitate collaboration between executives and the Board to ensure alignment on organizational goals.<br>• Serve as a resource for adapting to and implementing new tools and processes within the executive team.
<p><strong>IT Trial Logistics Coordinator (70% travel required)</strong></p><p><strong>Compensation:</strong> $145K-$175k base salary + benefits. Competitive and commensurate with experience.</p><p><br></p><p><strong>Locations Available for Home Base:</strong></p><p>This role offers flexibility in a home base, aligned with any of U.S. offices:</p><ul><li>California, Washington, Texas, Illinois, New York, Massachusetts, Georgia, Florida, and Washington, D.C.</li></ul><p>Are you a tech-savvy professional with a knack for managing high-pressure operational setups? Our business litigation firm is seeking an experienced <strong>Trial Logistics Coordinator</strong> to join our prestigious IT team. This role provides a unique opportunity to work with world-class attorneys and make a direct impact on high-stakes litigation as part of an elite firm with offices locations globally.</p><p><br></p><p><strong>Position Overview</strong></p><p>The Trial Logistics Coordinator will serve as the primary IT infrastructure expert and logistical lead for remote trial sites across the United States. This role requires managing on-site setup and support for trial operations involving 6–20 attorneys. The Coordinator ensures attorneys have the technical resources they need to operate efficiently and securely from remote locations. This includes travel to remote trial "war rooms" and interaction with attorneys, IT staff, and vendors to deliver seamless trial experiences.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Lead all technical aspects of setting up and managing remote trial sites from inception to closure.</li><li>Coordinate with attorneys, vendors, hotel management, and IT teams to ensure each trial site meets operational and technical requirements.</li><li>Manage the lifecycle of IT infrastructure, including setup of PCs, printers, secure WiFi, VPNs, servers, and document management systems.</li><li>Provide direct onsite technical support to trial teams across the U.S.</li><li>Develop detailed project and budget reports for trial-related logistics.</li><li>Troubleshoot and support various legal applications, databases, and workflows utilized during trials.</li><li>Maintain thorough technical documentation and communicate effectively with Tier-II technical teams.</li><li>Identify and implement new technologies or tools to enhance operational efficiency.</li></ul><p><br></p>
<p>Robert Half’s enterprise client is looking for an Associate Director to assist with marketing campaigns by designing efficient processes, implementing tools, and ensuring smooth delivery. This will be a 6-Month contract with a high likelihood of extending. This team prefers someone onsite 3 days per week in Irvine, CA but has some flexibility. You’ll focus on process architecture, campaign rollout, and guiding senior stakeholders through change management initiatives. Responsibilities include creating playbooks, refining workflows, assessing tools for cost savings and efficiency, and embedding AI-driven solutions where applicable. Strong project management experience and Scrum Master certification are highly valued.</p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Process Optimization:</strong></li></ol><ul><li>Design and document end-to-end campaign workflows, define roles/responsibilities, and establish reporting structures.</li><li>Identify inefficiencies and implement changes that improve speed and scalability.</li></ul><ol><li><strong>Campaign Reporting:</strong></li></ol><ul><li>Standardize reporting workflows and build templates/dashboards that support executive-level updates and success metrics.</li><li>Partner with Strategy and Analytics teams on KPIs and campaign prioritization frameworks.</li></ul><ol><li><strong>Efficiency & Tooling:</strong></li></ol><ul><li>Audit current tools, recommend cost-saving measures, and explore AI-driven automation opportunities.</li><li>Collaborate with Procurement and internal teams to streamline tools and troubleshoot operational issues.</li></ul><ol><li><strong>Change Management:</strong></li></ol><ul><li>Act as the face of process updates and campaign improvements while partnering with senior stakeholders.</li></ul><p> </p><p>This hands-on role is critical to establishing structure and delivering operational excellence for the client’s major marketing initiatives, driving clarity, efficiency, and long-term success.</p>
We are looking for an experienced Senior Manager of Customer Experience & Loyalty Operations to join our team on a contract basis in El Segundo, California. In this role, you will play a pivotal part in enhancing customer satisfaction, loyalty, and retention strategies for subscription-based beauty brands. The position requires a strong focus on operational excellence, vendor management, and collaboration across departments to drive impactful initiatives.<br><br>Responsibilities:<br>• Develop and implement customer experience and retention strategies to enhance satisfaction and engagement.<br>• Design and manage loyalty programs, including Surprise & Delight initiatives tailored to customer tenure and behavior.<br>• Oversee vendor operations and ensure adherence to quality standards through performance reviews and coaching.<br>• Optimize CX tools and platforms such as Zendesk, Ada, Shopify, and Recharge to improve efficiency and customer support.<br>• Analyze data trends and create actionable insights to address customer pain points and improve retention.<br>• Collaborate with Product, Marketing, and Creative teams to align customer experience with campaigns and brand strategies.<br>• Act as a key escalation point for complex customer issues, ensuring timely resolution and customer satisfaction.<br>• Monitor key performance metrics and provide regular reports to identify opportunities for improvement.<br>• Lead team meetings and contribute to performance reviews, emphasizing continuous growth and optimization.<br>• Partner with technical teams to recommend enhancements to processes and tools for better customer service delivery.
<p><strong>***Please message / email Valerie Nielsen on LinkedIn (email is on LinkedIn page) for immediate response***</strong></p><p><br></p><p><strong>Director of Technology / Director of Engineering</strong></p><p>📍 Location: Century City, CA (Onsite 2x per week)</p><p>💰 Total Compensation: Up to $300,000</p><p>🏦 Industry: Financial Services (Private Equity or related finance preferred)</p><p><br></p><p><strong>About the Role</strong></p><p>Our client, a well-established financial firm in Century City, is seeking a Director of Technology / Director of Engineering to lead technology strategy, integration, and innovation across the organization. This individual will be both a strategic thinker and hands-on technologist, capable of maintaining and enhancing complex systems while guiding the firm toward future adoption of AI and machine learning solutions.</p><p>The ideal candidate is systems-agnostic, deeply technical, and thrives in a collaborative, fast-paced financial environment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Oversee the firm’s full technology landscape, ensuring all systems, applications, and integrations operate efficiently and securely.</li><li>Roll up your sleeves to evaluate, document, and optimize the backend infrastructure, identifying opportunities for stronger connectivity across platforms.</li><li>Partner with firm leadership to define and execute a forward-looking technology roadmap, including AI/ML initiatives.</li><li>Integrate and streamline multiple financial and operational systems to ensure data integrity and performance.</li><li>Serve as a bridge between business and technical teams—translating complex system interactions into clear, actionable insights.</li><li>Manage vendor relationships, oversee system upgrades, and ensure compliance with security and financial regulations.</li><li>Mentor and develop technical staff, fostering a culture of innovation, accountability, and excellence.</li></ul><p><br></p><p><br></p>
<p>We are looking for a detail-oriented Project Coordinator for a long-term contract role. This role requires you to be onsite 4 days a week in Century City. The ideal candidate will have experience in media, entertainment or tech. The role involves supporting operational logistics, coordinating workshops, and maintaining documentation to ensure smooth workflows.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Coordinate vendor contract requests and ensure timely processing.</p><p>• Schedule and manage logistics for workshops, including reserving conference rooms, ordering supplies, and arranging meals.</p><p>• Format presentation decks to ensure clear and effective visuals.</p><p>• Organize and maintain shared folders, manage version control, and establish access permissions for program-related materials.</p><p>• Compile status summaries of features and provide updates to relevant stakeholders.</p><p>• Draft meeting notes and document action items to support project execution.</p><p>• Proctor coding exercises for candidate screenings and ensure proper setup.</p><p>• Facilitate knowledge transfer sessions and streamline training logistics for project resources.</p><p>• Maintain technical documentation, record architecture decisions, and update runbooks for standardized procedures.</p><p>• Track expenses and assist with recurring administrative processes to ensure consistent operations.</p>
