<p>*Email valerie.montoya@rht(.com) for consideration* </p><p><br></p><p>Robert Half is seeking an IT Support Specialist with 5+ years of experience providing Tier 1–3 technical support in enterprise environments. Strong hands-on experience with Microsoft Intune, Azure Active Directory (Azure AD), and Microsoft 365 administration. Proven ability to troubleshoot hardware, software, networking, and cloud-based systems while delivering excellent end-user support in hybrid and remote environments.</p>
<p>We are seeking a detail-oriented Insurance Verification and Patient Support Specialist with expertise in PPO plans. This individual will play a key role in supporting our patients by thoroughly verifying insurance benefits and clearly communicating coverage details to patients. The successful candidate will understand how PPOs work, especially as they relate to therapy services, and will be able to guide patients through the financial and administrative steps of their care.</p><p>Key Responsibilities:</p><ul><li>Verify insurance benefits, with a specific focus on PPO plans, and accurately determine patient copays and out-of-pocket expenses.</li><li>Clearly explain coverage outcomes to clients, including copay amounts and what is covered under their PPO plan.</li><li>Educate patients on the necessity of having a physician’s prescription for Occupational Therapy (OT) and Speech Therapy, even when covered by a PPO plan.</li><li>Guide patients through the scheduling process, ensuring they understand each step and any prerequisites for appointments.</li><li>Serve as a knowledgeable resource for patients regarding insurance plan requirements, authorizations, and general billing questions.</li><li>Work cross-functionally with clinical and administrative teams to ensure a seamless patient experience from benefit verification through appointment scheduling.</li></ul><p><br></p>
We are looking for a dedicated Help Desk/Desktop Support Analyst to join our team in Los Angeles, California. In this long-term contract position, you will play a critical role in providing technical assistance and support to end-users while ensuring seamless operation of IT systems. This role is ideal for someone with a strong background in troubleshooting, system administration, and customer service.<br><br>Responsibilities:<br>• Provide technical support to resolve hardware, software, and network-related issues for users.<br>• Manage and maintain Active Directory accounts, including creating, modifying, and disabling users.<br>• Perform diagnostics and troubleshooting for Microsoft Windows systems, ensuring functionality and performance.<br>• Respond to and resolve service desk tickets promptly, maintaining accurate documentation of all actions taken.<br>• Assist with the setup, configuration, and maintenance of Windows 10 devices and related peripherals.<br>• Collaborate with team members to identify and implement improvements to IT processes.<br>• Deliver exceptional customer service by addressing user concerns and providing clear guidance.<br>• Monitor system performance and report any potential issues to the appropriate teams.<br>• Ensure compliance with organizational IT policies and procedures.<br>• Support the installation and updates of software applications while minimizing disruptions to users.
We are looking for a motivated and customer-oriented, detail-oriented individual to join our team as a Customer Support Sales Representative in Torrance, California. In this Contract to permanent position, you will play a pivotal role in delivering exceptional service while supporting sales efforts. This role offers an exciting opportunity to engage with customers, showcase products, and contribute to a dynamic manufacturing environment.<br><br>Responsibilities:<br>• Greet customers warmly and assist them in identifying their needs, ensuring a positive interaction.<br>• Provide detailed information about products and services to help customers make informed purchasing decisions.<br>• Promote and sell products on-site, utilizing effective sales techniques to meet or surpass sales targets.<br>• Conduct product demonstrations to showcase features and benefits, addressing customer inquiries and concerns.<br>• Build and maintain strong relationships with customers to encourage repeat business and referrals.<br>• Manage inventory to ensure merchandise is well-stocked, organized, and visually appealing.<br>• Record and maintain accurate sales transactions and prepare reports on sales performance as required.<br>• Collaborate with team members to deliver seamless customer service and support shared sales strategies.
<p>**** For Faster response on the position, please send a message to Jimmy Escobar on LinkedIn or send an email to Jimmy.Escobar@roberthalf(.com) with your resume. You can also call my office number at 424-270-9193****</p><p><br></p><p>We are looking for a skilled Tier 2 Helpdesk Technician to join our team in Canoga Park, California. In this role, you will provide advanced technical support in a dynamic, managed services environment, working closely with a collaborative team to address user and infrastructure needs. This is a Contract to permanent position requiring onsite presence five days a week, offering an opportunity to grow your expertise in Microsoft technologies, networking, and system administration.</p><p><br></p><p>Responsibilities:</p><p>• Deliver Tier 2 technical support to resolve complex issues related to servers, applications, and user groups.</p><p>• Manage the onboarding and offboarding process, including account provisioning and user setup.</p><p>• Configure and deploy PCs, workstations, and peripheral devices for end users.</p><p>• Administer Microsoft 365, including troubleshooting and providing support for QuickBooks and related applications.</p><p>• Maintain and manage Azure environments, ensuring optimal performance and security.</p><p>• Oversee Meraki firewall and switch configurations, addressing network infrastructure needs.</p><p>• Diagnose and resolve issues with VLANs, VPNs, and DNS systems.</p><p>• Document processes and solutions thoroughly to ensure consistency and quality.</p><p>• Collaborate with team members to provide excellent service and proactive support.</p><p>• Communicate effectively with end users and stakeholders to address technical concerns.</p>
We are looking for a dedicated Customer Support Agent to join our team in Torrance, California. In this role, you will deliver exceptional service and operational assistance to ensure customer satisfaction and address inquiries efficiently. This position is a Contract-to-permanent opportunity and may require weekend or early morning shifts based on business needs.<br><br>Responsibilities:<br>• Respond promptly and professionally to customer inquiries via phone, email, or other communication channels.<br>• Maintain accurate and detailed records of customer interactions and resolutions.<br>• Address customer concerns with effective solutions while ensuring a positive experience.<br>• Identify and escalate potential issues related to website functionality or system errors.<br>• Monitor and improve response times, especially during the start and end of the business day.<br>• Proactively follow up with customers to ensure satisfaction and resolution of issues.<br>• Collaborate with team members to develop and implement service improvements.<br>• Utilize strong problem-solving abilities to handle complex customer situations effectively.<br>• Ensure compliance with established procedures and maintain high standards of service.<br>• Adapt to evolving technologies and processes to support customer needs effectively.
Inside Sales Position <br> Daily Responsibilities: <br> • Special Projects & Campaigns • CRM upkeep • Process Quotes • Process SOP for New Clients • Assist with New Client On-Boarding • Mining & Research for Sales Leads • Provide friendly Customer Service to Clients • Assist Sales & Marketing Team • Prospecting • Data Entry • Administration Duties • Vendor Interaction • Assist Team Members • Communicate effectively with clients and vendors <br> REQUIRED SKILLS <br> • Minimum Education: H.S. Diploma/GED • General Computer Literacy (Outlook, Word and Excel) • Ability to Perform Basic Math Skills • Good Interpersonal Skills • Able to Work Under Pressure • Able to Handle Multiple Priorities • Read, Speak and Write English Fluently • Successfully Complete Required all candidates required to undergo background check • Ability to sit for long periods of time • Ability to use computer keyboard for long periods of time
• Provide overall leadership in areas of operational performance, P&L management, customer relations, continuous improvement and staff development<br>• Deliver clear expectations with regards to the role and responsibilities of your teams (Import, Export, Brokerage) and insure an engaging work environment<br>• Assist the client services team by identifying and developing prospective clients <br>• Develop new business <br>• Regularly nurture relationships with agents and vendors<br>• Oversee and assist with rates and quotes<br>• Oversee and manage the overall billing process<br>• Negotiate rates and services with various service providers at the local level<br>• Establish departmental goals and measure performance by tracking of goals; streamline and improve on current procedures to create greater efficiencies<br>• Ensure compliance with all legal and regulatory government entities (US CBP, US Department of Commerce, FMC, TSA, FDA, and all PGAs)<br>• Build teams who are driven to speak with customers and providers to provide solutions-oriented customer service<br>• Define, implement and drive logistics initiatives and ensure they are adhered to (i.e., use of strategic partners, pricing strategy, reporting, quoting tools and methods, etc.)<br>• Ensure customs brokerage initiatives are adhered to (i.e., customs compliance procedures, use of Cargowise and other tools)<br>• Liaison With Corporate Management<br>• Maintain Fiduciary Trust (Control of Assets & Funds) <br>• Oversee Daily Sales & Operations<br><br>• 10+ years of experience in international freight forwarding and customs brokerage<br>• 5+ years of experience in a management/supervisory role<br>• Excellent interpersonal and communication skills, verbal and written<br>• Cargowise Experience <br>• Leadership Skills<br>• Time management skills<br>• Sales Related Experience<br>• General OSHA and HR Knowledge<br>• Progressive Management Experience (Min. 5 years)<br>• Intermediate Computer Skills (Microsoft Office Suite)<br>• Knowledge of Industry Regulations and Requirements
<p>Oversee overall warehouse operations, taking responsibility for effective management of labor, productivity, quality control, and safety initiatives. Ensure the delivery of high-quality warehouse services and maintain safe and efficient daily operations. Represent the branch in regulatory matters and drive improvement in operational procedures, systems, information flow, and business processes, with a focus on management reporting and identifying growth opportunities. Supervise team members in accordance with company policies and applicable laws. Lead and participate in projects related to warehouse services.</p><p>Manage implementation and compliance with ISO certification requirements, provide training for warehouse staff, and maintain all ISO systems and associated documentation. This role requires thorough knowledge of and adherence to all company policies, regulations, and procedures.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Lead, mentor, and manage the warehouse operations team, including support for both in-house and third-party customer business.</li><li>Serve as branch representative for ISO certification, providing training, and ensuring organization and maintenance of document control systems.</li><li>Implement and uphold procedures as outlined in the Quality Management System (QMS).</li><li>Oversee quality control and assurance processes within warehouse operations.</li><li>Develop, review, and approve operational instructions for warehouse activities.</li><li>Manage all aspects of forklift and heavy equipment rentals.</li><li>Promote safety by training team members, executing preventive and corrective safety actions.</li><li>Foster strong relationships with warehousing service customers.</li><li>Review, approve, and ensure timely submission of all operational invoices.</li><li>Act as the primary point of contact for customer concerns, accidents, or on-site incidents.</li><li>Drive process improvements to enhance efficiency and profitability.</li><li>Ensure internal systems and procedures meet standards of external certification bodies.</li><li>Organize and lead meetings with customers and internal teams as required.</li><li>Prepare written reports and presentations as directed by management.</li><li>Maintain appropriate staffing levels, provide team leadership, and monitor task completion and performance.</li><li>Oversee facility security, warehouse equipment, and enforce safety protocols.</li><li>Control and safeguard keys for warehouse equipment, doors, and docks.</li><li>Inspect and report any facility or inventory damage resulting from incidents or natural disasters, notifying management promptly.</li><li>Respond to irregularities outside regular business hours as needed, and take appropriate actions.</li><li>Prepare budgets and oversee warehouse financial performance against targets.</li><li>Partner with branch manager and sales team to attract new business clients, including preparing service presentations and quotations.</li><li>Assist with facility sourcing or closure as required by company directives.</li><li>Travel for client visits or to other company locations as needed.</li><li>Perform additional duties as assigned in relation to warehouse operations.</li><li>Conduct regular performance evaluations and provide feedback for team development.</li></ul><p><br></p>