12 results for Software Implementation Analyst in Cranston, RI

Programmer Analyst

Boston, MA
onsite
Temporary
38 - 44 USD / Hourly
We are looking for an IT Admin to join our client's team on contract to permanent basis in Boston, Massachusetts. In this role, you will be responsible for supporting and enhancing IT systems while providing hands-on assistance to employees. This position requires a proactive approach to problem-solving and the ability to deliver exceptional technical solutions in a dynamic environment. Responsibilities:• Deliver responsive and detail-oriented IT support to address user needs and business demands.• Administer and maintain back-office systems, including servers, storage, and networking solutions.• Manage and oversee SaaS-based applications such as Office 365, Slack, and Zoom.• Develop and document efficient processes for onboarding and offboarding employees.• Perform hardware inventory management to ensure timely availability for user needs.• Provide remote assistance for networking, storage, and systems administration tasks.• Foster strong relationships with internal stakeholders to enhance collaboration and support.• Independently resolve technical issues, conduct root cause analysis, and implement preventive measures.• Communicate effectively across teams and stakeholders to ensure clarity and alignment.• Author and share detailed documentation for both user education and IT operations.
2026-03-10T00:00:00Z

IT Support Analyst

Boston, MA
onsite
Permanent
60000 - 90000 USD / Yearly
We are looking for an experienced IT Support Analyst to join our financial services client in Boston, Massachusetts. This role is focused on delivering white-glove technical support to end users while ensuring smooth and uninterrupted technology operations. The ideal candidate will have a strong background in resolving technical issues, providing hands-on and remote assistance, and maintaining a high standard of professionalism and customer service. This role is fully onsite in Boston. Responsibilities:• Respond promptly to technical support requests, delivering attentive and high-quality service to minimize disruptions.• Troubleshoot, resolve, and document software, hardware, and mobile device issues for end users.• Set up, configure, and upgrade systems and software to maintain secure and efficient operations.• Manage onboarding and offboarding processes, including account setup, hardware provisioning, and deactivation.• Coordinate office equipment installations, workstation setups, and hardware relocations with thorough testing and organization.• Provide support for conference room technology, ensuring smooth functionality for meetings and presentations.• Administer Active Directory and Microsoft Entra ID accounts, including security group management and permissions.• Develop user guides and documentation to enhance consistency and optimize IT support processes.• Collaborate with infrastructure teams to enhance desktop and mobile computing environments.• Maintain inventory of IT equipment and coordinate secure disposal of outdated hardware and e-waste.
2026-03-11T00:00:00Z

Senior Syteline (Infor CSI) Systems Analyst

Wrentham, MA
onsite
Permanent
130000 - 150000 USD / Yearly
We are looking for an experienced Senior Syteline (Infor CSI) Systems Analyst to join our team in Wrentham, Massachusetts. This on-site role offers the opportunity to take ownership of the implementation and optimization of our planning and purchasing systems within a manufacturing environment. The ideal candidate will be a proactive problem-solver with deep expertise in SyteLine configuration and a passion for driving efficiency across operations. Responsibilities:• Manage and enhance the SyteLine (Infor CSI) Planning and Purchasing modules to optimize system performance.• Configure and refine planning parameters, vendor setups, and inventory policies to align with organizational goals.• Collaborate with planners, buyers, and operations teams to ensure system behavior meets business needs and supports operational efficiency.• Troubleshoot and resolve system issues such as inaccurate signals, inventory shortages, and excess stock.• Lead reconfiguration efforts to support process improvements and scalability within the manufacturing framework.• Maintain data accuracy and integrity across items, BOMs, routings, and vendor records.• Develop and deliver testing, training, and documentation for system updates and changes.• Serve as the in-house expert for SyteLine-related inquiries, providing guidance and solutions to cross-functional teams.• Coordinate with IT teams and external consultants to implement advanced system functionalities when needed.• Monitor system usage and recommend strategies for enhancing its effectiveness.
2026-03-12T00:00:00Z

Sr. Software Engineer

Somerville, MA
remote
Temporary
63.3365 - 73.337 USD / Hourly
We are looking for a highly skilled Senior Software Engineer to join our team in Sommerville, Massachusetts. This is a long-term contract position that focuses on developing customer-facing applications and contributing to an innovative micro front-end architecture. The role offers an exciting opportunity to work on full-stack development using cutting-edge technologies. Responsibilities: • Design, develop, and maintain customer-facing applications with a focus on scalability and performance. • Collaborate with a team of engineers to implement and optimize a micro front-end architecture. • Develop and integrate navigational components and onboarding features for seamless user experiences. • Build and maintain full-stack solutions utilizing technologies such as TypeScript, React, Ruby on Rails, and GraphQL. • Work closely with other teams to ensure alignment and successful delivery of major releases. • Write clean, efficient, and maintainable code while adhering to best practices. • Debug, troubleshoot, and resolve complex technical issues across the stack. • Participate in code reviews to ensure high-quality standards and foster team growth. • Contribute to technical discussions and propose innovative solutions. • Stay updated on emerging technologies and recommend their adoption when appropriate.
2026-04-01T00:00:00Z

Systems Engineer

Boston, MA
remote
Temporary
47.5 - 55 USD / Hourly
We are looking for a skilled Systems Engineer to join our team in Boston, Massachusetts. In this role, you will focus on managing and optimizing messaging and collaboration platforms, ensuring robust security measures, and providing technical expertise to support organizational goals. This is a long-term contract position within the banking industry, offering an excellent opportunity to work on cutting-edge solutions. Responsibilities: • Oversee the integration of Office 365 tenants to streamline collaboration and communication systems. • Manage migrations and updates related to hybrid Exchange infrastructure, ensuring seamless operations. • Perform administrative tasks for Microsoft Exchange and Cisco IronPort systems to optimize functionality. • Design, monitor, and enhance the performance of messaging and collaboration platforms. • Implement and refine security measures within Office 365 and Azure environments, including Conditional Access Policies and Data Loss Prevention strategies. • Coordinate with monitoring teams to achieve efficient oversight of messaging systems. • Collaborate with server, Azure, and help desk teams to resolve issues linked to Office 365 applications. • Develop and maintain documentation for system upgrades, integrations, and best practices. • Conduct capacity planning and performance tuning to ensure system reliability and scalability.
2026-03-13T00:00:00Z

Systems Administrator

Boston, MA
onsite
Temporary
41.8 - 48.4 USD / Hourly
We are looking for a skilled Systems Administrator to join our team on a long-term contract basis in Boston, Massachusetts. In this role, you will oversee the administration and maintenance of key systems and technologies, ensuring optimal performance and security. The ideal candidate will have a strong background in Microsoft technologies, virtualization platforms, and networking solutions. Responsibilities: • Manage and maintain Microsoft 365 cloud products and services, ensuring seamless operation and user support. • Administer Microsoft Active Directory environments, including user management and group policy configurations. • Oversee VMware and Windows server systems, ensuring reliability, performance, and scalability. • Maintain and optimize storage solutions, ensuring data availability and system integrity. • Configure and troubleshoot networking components such as switches, firewalls, access points, and circuits. • Implement and enforce security protocols across systems to safeguard against vulnerabilities. • Collaborate with team members to plan and execute system upgrades and maintenance. • Provide technical support and guidance to users, resolving system-related issues efficiently. • Create and maintain detailed documentation for systems and processes. • Monitor system performance and proactively address any issues or inefficiencies.
2026-03-16T00:00:00Z

Help Desk/Desktop Support Analyst

Medford, MA
remote
Temporary
25 - 30 USD / Hourly
Hours: part-time 15-20 hours per week Level 1 tasks - Onboarding tasks (permissions, etc.), hardware deployment, ordering hardware, inventory management, basic troubleshooting 3 days per week Ideally the candidate will have exp with Windows, Mac, and Chromebooks.
2026-03-13T00:00:00Z

Help Desk/Desktop Support Analyst

Cambridge, MA
onsite
Temporary
34.2 - 39.6 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Cambridge, Massachusetts. In this role, you will provide technical assistance and support to end-users, ensuring smooth operations across hardware, software, and system platforms. This is a long-term contract position offering the opportunity to work onsite and contribute to a dynamic environment within the health and biotech industry. Responsibilities: • Provide onsite desktop support, addressing technical issues and ensuring optimal system functionality. • Assist users at IT kiosks with troubleshooting and resolving hardware or software concerns. • Manage and support Windows operating systems, including configuration and updates. • Utilize Office 365 tools to support end-user needs and resolve application-related issues. • Administer Active Directory tasks, such as user account management and permissions. • Work with Azure platforms to support IT infrastructure requirements. • Respond to service desk tickets to resolve technical issues efficiently and effectively. • Perform basic troubleshooting across hardware and software platforms to ensure seamless operations. • Collaborate with team members to identify and implement process improvements. • Maintain accurate records of issues and resolutions to enhance support services.
2026-03-13T00:00:00Z

Help Desk/Desktop Support Analyst

North Waltham, MA
onsite
Temporary
23.75 - 27.5 USD / Hourly
We are looking for an experienced Help Desk/Desktop Support Analyst to join our team on a long-term contract basis. In this role, you will provide high-quality technical support to end users while contributing to the stability and improvement of IT systems. Based in Waltham, Massachusetts, this position requires a blend of technical expertise, problem-solving abilities, and excellent communication skills to ensure seamless IT operations. Responsibilities: • Deliver Tier 1 and Tier 2 technical support for hardware, software, identity, and collaboration tools. • Diagnose and resolve issues related to Windows and macOS devices, Microsoft 365 applications, and mobile devices. • Perform user lifecycle management tasks, including onboarding, access updates, and offboarding. • Configure, provision, and support laptops, mobile devices, and peripherals. • Maintain accurate records of IT assets and devices. • Administer and support core IT platforms such as Microsoft 365 and endpoint management systems. • Investigate recurring issues, identify root causes, and propose solutions for operational improvements. • Collaborate with Infrastructure and Security teams to implement fixes and preventive measures. • Develop and update knowledge base articles and runbooks to standardize processes. • Assist with testing and deployment of system updates and enhancements.
2026-03-20T00:00:00Z

Help Desk/Desktop Support Analyst

Bedford, MA
onsite
Temporary
27.7115 - 32.087 USD / Hourly
Position Purpose: The Help Desk Support Specialist will provide Tier 1–2 technical support across the organization. The ideal candidate has strong troubleshooting abilities, excellent communication skills, and a proven track record of delivering high-quality end-user support in a fast-paced environment. This position will report into Manager, Help Desk. Key Responsibilities: · Provide Tier 1 and Tier 2 support for hardware, software, mobile devices, and network issues. · Troubleshoot and resolve Windows and Microsoft 365 issues, including Teams, Outlook, OneDrive, SharePoint, and the Microsoft Office Suite (Excel, PowerPoint, Word). · Support onboarding/offboarding processes: account provisioning, laptop setup, access permissions, and software installation. · Monitor and respond to tickets via the help desk system within established SLAs. · Assist with VPN, MFA, and SSO issues. · Administer user accounts in Active Directory, Azure AD, and Microsoft 365 admin center. · Perform routine system maintenance, updates, and security compliance checks. · Support conference room video conferencing devices and systems (e.g., Teams Rooms, Neat, Zoom). · Follow IT asset management procedures, tracking hardware inventory and lifecycle replacement. · Provide clear, friendly, and effective communication to users at all technical levels. · Document troubleshooting steps, resolutions, and knowledge-base articles. Required Skills & Experience: · 3+ years of experience in an IT help desk or technical support role. · Strong understanding of Windows 10/11, macOS, Microsoft 365, and common enterprise applications. · Experience with Active Directory, Azure AD, MFA, and identity management. · Familiarity with ticketing systems (ServiceNow, Jira, Zendesk, etc.). · Solid knowledge of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi). · Strong customer service mindset and ability to multitask. · Excellent communication and interpersonal skills. · Ability to work independently and as part of a team. · Problem-solving mindset with attention to detail. · Strong organizational skills and ability to prioritize work. · Experience supporting Teams Rooms or enterprise A/V equipment, compTIA A+, Network+, or Microsoft certifications, basic scripting knowledge (PowerShell) and familiarity with cybersecurity best practices and incident reporting is preferred.
2026-04-03T00:00:00Z

Business Analyst

East Watertown, MA
remote
Temporary
43.5385 - 50.413 USD / Hourly
We are looking for a skilled Business Analyst to join our team in Watertown, Massachusetts. This is a long-term contract position that requires a proactive, detail-oriented individual with expertise in Salesforce and project coordination. The ideal candidate will excel at working cross-functionally, building user stories, and ensuring seamless collaboration across teams. Responsibilities: • Develop detailed user stories to support Salesforce enhancements and modifications. • Analyze and validate data, addressing decision trees and related inquiries. • Coordinate and schedule meetings, including roadshows to facilitate project communication. • Track and manage action items arising from collaborative sessions with stakeholders. • Conduct gap analyses to identify areas for improvement and ensure alignment with business needs. • Review and organize documentation to support decision-making processes. • Facilitate cross-functional collaboration to drive project success. • Provide support in customer service initiatives, particularly in call center environments.
2026-04-01T00:00:00Z

Data Analyst

Cambridge, MA
onsite
Temporary
55.4135 - 64.163 USD / Hourly
We are looking for a skilled Data Analyst to join our team on a long-term contract basis in Cambridge, Massachusetts. This role is ideal for someone who thrives in analyzing complex datasets, identifying trends, and delivering actionable insights. Your expertise in data reporting and visualization will be essential in supporting key organizational goals. Responsibilities: • Develop comprehensive reports and dashboards using Tableau to visualize and present data effectively. • Utilize PeopleSoft to extract and manage data for reporting and analytical purposes. • Conduct detailed investigations into suspected fraud cases and provide analytical insights. • Monitor and analyze patterns in fraud analytics to identify risks and recommend solutions. • Collaborate with cross-functional teams to ensure data accuracy and integrity. • Apply anti-fraud measures to detect and prevent fraudulent activities. • Perform thorough data analysis to uncover trends and deliver actionable recommendations. • Maintain documentation of findings and processes to support organizational transparency. • Present findings and recommendations to stakeholders in a clear and concise manner. • Continuously improve reporting processes and tools to enhance data-driven decision-making.
2026-03-26T00:00:00Z