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3 results for Help Desk Analyst in Covington, GA
- Atlanta, GA
- onsite
- Permanent
- 60000 - 70000 USD / Yearly
- We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Atlanta, Georgia. In this role, you will act as the primary technical resource, ensuring the smooth operation of IT services while supporting broader organizational initiatives. Your advanced technical expertise and strong communication skills will foster collaborative relationships between IT and business units, driving efficient service delivery and continuous improvement.<br><br>Responsibilities:<br>• Provide timely and effective technical support to resolve escalated issues for both remote and on-site employees.<br>• Act as a subject matter expert, offering guidance on IT services and capabilities while addressing business-specific needs.<br>• Ensure proper functioning of video conferencing solutions, localized printing, and other on-site services.<br>• Monitor on-premises IT infrastructure to identify and address potential issues proactively.<br>• Manage endpoint provisioning and administration, ensuring devices are configured and maintained efficiently.<br>• Maintain inventory of IT equipment, performing asset management activities as needed.<br>• Support employee IT services, including onboarding, offboarding, and workstation relocations.<br>• Participate in incident, problem, request, and knowledge management practices to maintain consistent service delivery.<br>• Develop documentation and processes to reduce incidents and enhance service desk efficiency.
- 2026-03-12T00:00:00Z
- Atlanta, GA
- onsite
- Permanent
- 75000 - 95000 USD / Yearly
- We are seeking a detail-oriented and analytical Data Analyst to join our team in the Metro Atlanta area. This role is ideal for a detail oriented who enjoys transforming complex data into actionable insights that drive business decisions. You will work cross-functionally with stakeholders across operations, finance, marketing, and technology to support strategic initiatives through data-driven analysis. <br> Key Responsibilities Collect, clean, and analyze large datasets to identify trends and insights Develop dashboards and reports using BI tools (Power BI, Tableau, or similar) Write and optimize SQL queries to extract and manipulate data Perform ad hoc analysis to support business initiatives and leadership requests Translate business requirements into technical data solutions Monitor KPIs and provide actionable recommendations Support data validation, integrity checks, and quality assurance processes Collaborate with engineering and IT teams to improve data pipelines
- 2026-02-20T00:00:00Z
- Alpharetta, GA
- onsite
- Temporary
- 28 - 30 USD / Hourly
- <p>We are seeking a hands-on Technical Support Specialist II to provide Level 2 onsite/deskside support to employees at a corporate headquarters in Alpharetta, GA. This role is part of a broader Global Infrastructure & Enterprise Services organization (150+ professionals supporting 13,000+ global users) and plays a key role in ensuring stable, high-quality IT operations for a fast-paced, growing enterprise.</p><p>This position is ideal for an early-career support professional (typically 1–3 years experience) who wants to grow quickly, work directly with end users, and gain deep exposure to enterprise‑grade tools and environments.</p><p>You will partner closely with Level 1 Service Desk teams and collaborate with Level 3 engineering groups to ensure efficient incident resolution, excellent customer service, and strong documentation standards.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>· Provide Level 2 onsite/deskside support for Windows and macOS laptops (walk-ups + ticket queue).</p><p>· Perform device lifecycle management: provisioning, imaging/enrollment, Autopilot builds, swaps, repairs coordination, leaver processing, SSD removals, and inventory control.</p><p>· Administer endpoint management tools: </p><p>• Windows: Autopilot / Intune</p><p>• MacOS: Jamf Pro (policies, profiles, deployments, troubleshooting)</p><p>· Troubleshoot collaboration tools: Microsoft 365, Teams, Outlook, SharePoint, OneDrive.</p><p>· Resolve identity and access issues via Azure AD / Entra ID (MFA, SSO, access groups, device compliance).</p><p>· Support Teams Rooms / AV equipment and coordinate vendor escalations.</p><p>· Maintain accurate documentation and ticket updates in ServiceNow.</p><p>· Identify recurring issues and contribute to knowledge base articles and process improvements.</p><p>· Perform physical hardware tasks including RAM/SSD upgrades, troubleshooting peripherals, and supporting mobile devices.</p>
- 2026-03-18T00:00:00Z