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1 result for Telecommunications Specialist in Costa Mesa, CA
- Westwood, CA
- remote
- Temporary / Contract
- 30.1435 - 34.903 USD / Hourly
- <p>We are looking for a Support Specialist I to provide responsive technical assistance for employees across local and remote environments. This Long-term Contract position focuses on resolving day-to-day hardware, desktop, laptop, and basic IT support issues while delivering a high standard of customer service. The ideal candidate is comfortable handling incoming support requests, documenting incidents accurately, and collaborating with broader support teams to ensure issues are addressed efficiently.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming help desk requests from employees and deliver first-level technical support for desktop, laptop, and general IT concerns.</p><p>• Troubleshoot common Windows and hardware issues using remote support tools and established service procedures.</p><p>• Record, update, and maintain accurate incident details in the support ticketing system to ensure clear case tracking and follow-through.</p><p>• Escalate unresolved or higher-complexity issues to the appropriate technical teams while keeping users and stakeholders informed of progress.</p><p>• Assist users during transitions to a new tenant environment by answering questions and providing step-by-step support as needed.</p><p>• Support both corporate and field-based personnel, including remote users, with timely and thorough technical assistance.</p><p>• Communicate case status updates clearly to end users and management to help maintain transparency throughout issue resolution.</p><p>• Contribute to team effectiveness by applying feedback, sharing knowledge, and identifying practical ways to improve support delivery.</p>
- 2026-05-11T00:00:00Z