We are looking for a dedicated Customer Service Representative to join our team in Huntington Beach, California. In this role, you will assist with enrollment processes, ensuring accuracy and efficiency while guiding individuals through their onboarding experience. This is a long-term contract position within the healthcare industry, offering the opportunity to make a meaningful impact on customer satisfaction and organizational success.<br><br>Responsibilities:<br>• Respond promptly to inquiries from internal and external customers, addressing concerns related to enrollment.<br>• Resolve enrollment-related issues by conducting research and utilizing call tracking, claims systems, or email communication.<br>• Enter and maintain accurate enrollment data in the company’s eligibility transactional system.<br>• Process applications for enrollment and disenrollment, ensuring compliance with established guidelines.<br>• Verify enrollment statuses with clients and address discrepancies as needed.<br>• Investigate and resolve system rejections related to enrollment processes.<br>• Collaborate with team members to address exceptions and ensure members are properly enrolled.<br>• Perform daily and monthly reconciliation of enrollment files to maintain data accuracy.<br>• Manage member eligibility changes and update records in the enrollment database.<br>• Maintain organized documentation and records, ensuring they are accessible and up-to-date.
We are looking for a dedicated Customer Service Representative to join our team in Newport Beach, California. In this role, you will be responsible for delivering outstanding customer service, handling financial transactions, and assisting clients with their banking needs. This is a long-term contract position, offering an opportunity to make a meaningful impact within the banking industry.<br><br>Responsibilities:<br>• Process a range of financial transactions, such as deposits, withdrawals, loan payments, and transfers, while ensuring accuracy and adherence to banking policies.<br>• Provide prompt and attentive assistance to customers with inquiries regarding their accounts and available banking services.<br>• Actively promote and recommend banking products and services tailored to meet the needs of customers.<br>• Manage and reconcile a cash drawer, complying with established security and audit procedures.<br>• Educate customers on various banking options, including digital services and alternative channels.<br>• Address and resolve customer concerns effectively, ensuring a positive banking experience.<br>• Collaborate with team members to maintain smooth branch operations during busy periods.<br>• Uphold high standards of confidentiality and security in all customer interactions.<br>• Contribute to the achievement of branch goals by delivering exceptional service and support.
<p>A fast-growing <strong>consumer lifestyle and outdoor gear company</strong> in Oceanside is seeking a <strong>Customer Experience Specialist </strong>to support their expanding operations. This person will be the first point of contact for customers — ensuring every interaction reflects the brand’s values of quality, care, and reliability. If you love helping people, have strong communication skills, and enjoy working in a collaborative environment, this role offers the perfect mix of administrative, problem-solving, and customer engagement responsibilities.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to customer inquiries via phone, email, and live chat with professionalism and empathy.</li><li>Process online orders, returns, and exchanges in a timely manner.</li><li>Troubleshoot issues related to shipments, product defects, and billing concerns.</li><li>Coordinate with warehouse and fulfillment teams to ensure on-time delivery.</li><li>Track customer interactions and feedback to improve service quality.</li><li>Assist with CRM data entry and maintenance.</li><li>Support the marketing team with customer outreach, surveys, and follow-ups.</li><li>Maintain a high standard of accuracy and brand consistency in all communications.</li></ul>
<p>We are looking for a skilled and driven Bilingual Spanish/ or French Canadian Customer Service Representative to join our team in Torrance, California. As part of the manufacturing industry, you will play a pivotal role in ensuring customer satisfaction by addressing inquiries, resolving issues, and promoting our brand. This is a Contract position offering the opportunity to grow with an innovative and customer-focused organization.</p><p><br></p><p>Responsibilities:</p><p>• Deliver exceptional customer service by upholding the company's values and maintaining professionalism in all communications.</p><p>• Build and sustain positive relationships with customers, demonstrating empathy and understanding during interactions.</p><p>• Recommend and promote company products and services to meet customer needs and preferences, contributing to brand growth.</p><p>• Accurately record customer details and inquiry information into company databases.</p><p>• Apply technical knowledge of products to resolve customer issues effectively and provide troubleshooting assistance.</p><p>• Handle customer complaints with patience, ensuring calm and courteous resolutions.</p><p>• Participate in product and skill training sessions, successfully completing assessments to enhance expertise.</p><p>• Share valuable customer feedback and observed trends with management to support continuous improvement.</p><p>• Ensure timely and consistent attendance, including the flexibility to work variable schedules and occasional weekends.</p>
<p>A Hospital in Los Angeles is seeking a detail-oriented EOB Review Specialist to join the healthcare billing team. The EOB Review Specialist is responsible for reviewing Explanation of Benefits (EOBs), managing incoming mailings, sorting live checks, requesting authorizations, answering questions relating to EOBs and medical bills, and submitting necessary documentation. The ideal candidate will have strong analytical skills, experience in medical billing, and the ability to communicate effectively with patients and insurance providers.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Review EOBs for accuracy, completeness, and compliance with healthcare billing standards.</li><li>Open and process incoming mail, including EOBs and related correspondence.</li><li>Accurately sort and record live checks received from payors.</li><li>Request authorizations from insurance companies or providers as needed for billing purposes.</li><li>Respond to inquiries from patients, providers, and internal staff regarding EOBs, charges, and medical bills.</li><li>Gather and submit required documentation to payors, providers, or internal systems to support claims and billing activities.</li><li>Maintain organized records of EOB reviews, authorizations, and documentation submitted.</li><li>Collaborate with the billing, collections, and medical records teams to resolve discrepancies.</li></ul><p><br></p>
We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Irvine, California. In this Contract to permanent position, you will play a critical role in ensuring customer satisfaction by addressing inquiries, resolving issues, and maintaining high standards of service. This role offers the opportunity to work in the dynamic Health Pharm/Biotech industry, contributing to meaningful solutions for occupational safety.<br><br>Responsibilities:<br>• Handle customer inquiries through various communication channels, including phone, email, and online platforms, ensuring prompt and attentive responses.<br>• Collaborate with internal departments to resolve customer issues effectively from start to finish, ensuring follow-ups are completed.<br>• Utilize multiple internal systems to manage orders, track shipments, and address customer concerns accurately.<br>• Provide feedback to management regarding service challenges and customer concerns to improve processes.<br>• Participate in special projects as assigned, contributing to team objectives and organizational goals.<br>• Process order entries, schedule appointments, and manage customer accounts with precision.<br>• Maintain accurate records of customer interactions and transactions, ensuring data integrity.<br>• Assist with troubleshooting and resolving issues related to product delivery, account setups, and other customer needs.<br>• Demonstrate flexibility by working overtime when requested to meet business demands.<br>• Support lean process improvement initiatives to enhance customer service efficiency.
<p>Our client, a growing and reputable <strong>medical spa and aesthetics group</strong>, is seeking a detail-oriented <strong>Accounts Receivable (AR) Specialist</strong> to join their finance team in Vista. This position plays a key role in ensuring the accuracy and timeliness of client billing, payments, and financial reporting. The ideal candidate has experience in healthcare, wellness, or service-based industries and thrives in a collaborative, fast-paced environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Process client payments, reconcile daily transactions, and monitor aging reports.</li><li>Review and verify billing accuracy for medical and cosmetic services.</li><li>Manage accounts receivable ledger, apply payments, and follow up on outstanding balances.</li><li>Communicate professionally with patients and clients regarding billing questions and payment plans.</li><li>Prepare daily and monthly reports for management and accounting leadership.</li><li>Work closely with the front office and finance teams to ensure revenue is properly recorded.</li><li>Support monthly close process and assist with journal entries as needed.</li><li>Handle refunds, credit card reconciliation, and adjustments in compliance with company policies.</li></ul>
We are looking for a dedicated Customer Service Representative to join our team in Costa Mesa, California. In this role, you will provide exceptional support to customers by addressing inquiries, resolving issues, and assisting with navigating our website and related tools. This is a Contract-to-Permanent position, offering an excellent opportunity for growth and long-term employment.<br><br>Responsibilities:<br>• Respond to a high volume of inbound customer calls daily, ensuring all inquiries are addressed promptly and professionally.<br>• Assist customers with navigating the company website, including locating specific information and troubleshooting login issues.<br>• Provide guidance to users experiencing challenges with new system features or updates.<br>• Maintain accurate records of customer interactions and resolutions using CRM tools.<br>• Collaborate with internal teams to escalate and resolve complex issues efficiently.<br>• Offer exceptional service to enhance customer satisfaction and build long-term relationships.<br>• Utilize Office Suite tools to document and manage customer data effectively.<br>• Stay updated on product knowledge and company processes to provide accurate information.<br>• Handle customer concerns with patience and professionalism, ensuring a positive experience.
We are looking for an experienced Sr. Customer Service Representative to join our team in San Marcos, California. This Contract to permanent position offers an opportunity to contribute to a fast-paced utilities and infrastructure environment by delivering outstanding customer support and ensuring seamless service operations. The ideal candidate will bring exceptional communication and organizational skills to manage customer interactions and coordinate field services effectively.<br><br>Responsibilities:<br>• Respond promptly to incoming customer calls, providing attentive and courteous assistance.<br>• Collect detailed information regarding service needs and accurately generate job tickets using ServiceTitan.<br>• Schedule service appointments, maintain job notes, and manage follow-ups to ensure customer satisfaction.<br>• Communicate effectively with property managers, homeowners, and internal teams to address concerns and coordinate services.<br>• Update customer profiles, book service calls, and verify the accuracy of job-related details.<br>• Dispatch technicians through ServiceTitan’s scheduling and dispatch tools, ensuring efficient workflows.<br>• Monitor technician routes and job progress, making necessary adjustments to schedules as issues arise.<br>• Track job statuses, input notes, upload relevant documents, and confirm tasks are completed within the system.<br>• Maintain consistent communication with field technicians to provide updates, relay changes, and share additional information.<br>• Support administrative tasks such as processing estimates, invoices, warranty details, and service history documentation.
We are looking for an experienced Workers’ Compensation Senior Claim Representative to join our team in Los Angeles, California. In this role, you will oversee the management of workers’ compensation lost time claims, ensuring compliance with statutory regulations and delivering exceptional customer service throughout the claims process. This is a Long-term Contract position requiring strong analytical, communication, and organizational skills.<br><br>Responsibilities:<br>• Manage all aspects of workers’ compensation lost time claims from initial setup to resolution, maintaining high standards of customer service.<br>• Conduct thorough investigations to gather facts, obtain statements, and assess compensability of claims.<br>• Administer statutory medical and indemnity benefits promptly and accurately throughout the duration of each claim.<br>• Collaborate with attorneys to oversee hearings and manage litigation processes effectively.<br>• Establish and adjust reserve amounts for medical, indemnity, and related expenses within authority limits.<br>• Coordinate with vendors, nurse case managers, and rehabilitation managers to ensure optimal medical management and return-to-work initiatives.<br>• Prepare detailed reports documenting investigation outcomes, claim settlements, denials, and evaluations.<br>• Ensure compliance with state regulations by accurately filing workers’ compensation forms and electronic data.<br>• Refer claims for subrogation and facilitate recovery opportunities by securing necessary documentation.<br>• Work closely with internal teams, including Technical Assistants and Special Investigators, to exceed customer expectations and deliver superior claims handling.
We are looking for an experienced Customer Service Representative to join our team on a long-term contract basis in Irvine, California. In this role, you will play a critical part in managing schedules, coordinating services, and ensuring smooth communication between clients, families, and internal teams. Your ability to handle complex scheduling needs and maintain precise interactions will be key to success in this position.<br><br>Responsibilities:<br>• Coordinate and assign staff based on participant needs, location, and skills, ensuring compliance with program policies.<br>• Create and manage schedules for participants and staff, including meal periods and breaks, while maintaining accurate records in a computerized system.<br>• Respond promptly to scheduling changes and requests from associates, participants, and families in a courteous and meticulous manner.<br>• Monitor attendance and assignments daily, making adjustments and notifying relevant parties of changes as needed.<br>• Generate and analyze reports to ensure billing and payroll accuracy, addressing contract fulfillment gaps and collaborating with internal departments.<br>• Communicate effectively with families, supervisors, and team members to relay concerns and escalate issues when necessary.<br>• Provide training and cross-training for new scheduling coordinators, ensuring team readiness and knowledge.<br>• Schedule and attend meetings, trainings, and other events to stay aligned with organizational goals and processes.
<p><strong>Position Summary:</strong></p><p>The Business-to-Business (B2B) Collections Specialist is responsible for managing and executing collection activities for outstanding accounts receivable from commercial clients. This role ensures timely payments, resolves billing discrepancies, and maintains positive client relationships while minimizing financial risk to the organization.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Monitor and manage assigned customer accounts to ensure timely collection of outstanding balances.</li><li>Contact clients via phone, email, and written correspondence to follow up on past due invoices.</li><li>Investigate and resolve payment discrepancies, disputes, and billing issues.</li><li>Collaborate with internal departments (Sales, Customer Service, Billing) to resolve account issues and ensure accurate invoicing.</li><li>Maintain detailed records of collection activities, communications, and payment arrangements.</li><li>Prepare and distribute aging reports and collection status updates to management.</li><li>Recommend accounts for escalation, legal action, or write-off when necessary.</li><li>Ensure compliance with company policies, procedures, and applicable regulations.</li><li>Support month-end and year-end closing processes related to accounts receivable.</li></ul><p><br></p>
<p><strong>Position Summary:</strong></p><p>The Business-to-Business (B2B) Collections Specialist is responsible for managing and executing collection activities for outstanding accounts receivable from commercial clients. This role ensures timely payments, resolves billing discrepancies, and maintains positive client relationships while minimizing financial risk to the organization.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Monitor and manage assigned customer accounts to ensure timely collection of outstanding balances.</li><li>Contact clients via phone, email, and written correspondence to follow up on past due invoices.</li><li>Investigate and resolve payment discrepancies, disputes, and billing issues.</li><li>Collaborate with internal departments (Sales, Customer Service, Billing) to resolve account issues and ensure accurate invoicing.</li><li>Maintain detailed records of collection activities, communications, and payment arrangements.</li><li>Prepare and distribute aging reports and collection status updates to management.</li><li>Recommend accounts for escalation, legal action, or write-off when necessary.</li><li>Ensure compliance with company policies, procedures, and applicable regulations.</li><li>Support month-end and year-end closing processes related to accounts receivable.</li></ul><p><br></p>
<p>We are looking for an experienced Workers’ Compensation Senior Claim Representative to join our team in Los Angeles, California. In this role, you will oversee the management of workers’ compensation lost time claims, ensuring compliance with statutory regulations and delivering exceptional customer service throughout the claims process. This is a Long-term Contract position requiring strong analytical, communication, and organizational skills.</p><p><br></p><p>Responsibilities:</p><p>• Manage all aspects of workers’ compensation lost time claims from initial setup to resolution, maintaining high standards of customer service.</p><p>• Conduct thorough investigations to gather facts, obtain statements, and assess compensability of claims.</p><p>• Administer statutory medical and indemnity benefits promptly and accurately throughout the duration of each claim.</p><p>• Collaborate with attorneys to oversee hearings and manage litigation processes effectively.</p><p>• Establish and adjust reserve amounts for medical, indemnity, and related expenses within authority limits.</p><p>• Coordinate with vendors, nurse case managers, and rehabilitation managers to ensure optimal medical management and return-to-work initiatives.</p><p>• Prepare detailed reports documenting investigation outcomes, claim settlements, denials, and evaluations.</p><p>• Ensure compliance with state regulations by accurately filing workers’ compensation forms and electronic data.</p><p>• Refer claims for subrogation and facilitate recovery opportunities by securing necessary documentation.</p><p>• Work closely with internal teams, including Technical Assistants and Special Investigators, to exceed customer expectations and deliver superior claims handling.</p>
Position summary <br> The Office Services Associate is responsible for adding value in providing daily back office services for our client and teams. Services include but are not limited to reprographics copy and mail services in both physical and digital environments with support for services in hospitality facilities audio/visual reception and other Williams Lea service lines as needed. <br> <br> Job qualifications <br> bull High school diploma or equivalent. <br> bull Minimum 1 year office services experience preferably in a legal banking or large corporate environment. <br> bull Skilled in the use of mail phone email digital reprographics and mail equipment. <br> bull Familiar with general back office procedures to meet and maintain client satisfaction. <br> bull Proven customer service skills are required in order to create maintain and enhance customer relationships. <br> bull Good written and verbal communication skills including detail oriented telephone and email etiquette. <br> bull Attention to detail with good organizational skills. <br> bull Must be able to meet deadlines and complete all projects in a timely manner. <br> bull Ability to handle sensitive and/or confidential documents and information. <br> bull Able to make independent decisions that conform to business needs and policy. <br> bull Good problem-solving skills with the ability and understanding of when to escalate a problem to a supervisory level. <br> bull Must work well in a team environment. <br> bull Must be able to interact effectively with multi-functional and diverse backgrounds. <br> bull Ability to work in a fast-paced environment. <br> bull Must be self-motivated with positive can-do attitude. <br> <br> Supervision <br> bull Number and titles of direct reports if any: n/a <br> bull Received: Lead Office Services Associate Supervisor Manager Director <br> <br> Job relationships <br> bull Internal: This position works closely with the Office Services team <br> bull External: Clients <br> <br> Job duties <br> * denotes an essential function <br> bull *Utilize appropriate logs for all office services work. <br> bull *Ensure that job tickets are properly filled out before beginning work. <br> bull *Perform work in office services primarily reprographics mail and intake functions according to established procedures. <br> bull *Follow procedures to run jobs in proper order. <br> bull *Communicate with supervisor or client on job or deadline issues. <br> bull *Meet contracted deadlines for accepting completing and delivering all work. <br> bull *Troubleshoot basic equipment problems. <br> bull Be able to lift up to 50 lbs. on a regular basis. <br> bull Prioritize workflow. <br> bull Performs Quality Assurance on own and work of others. <br> bull Load machines with various paper toner supplies. <br> bull Answer telephone emails and place service calls when needed. <br> bull Interact with clients in person over the phone or electronically. <br> bull Adhere to Williams Lea policies in addition to client site policies. <br> bull Use equipment and supplies in a cost-efficient manner. <br> <br> Working condit...
<p><strong>Job Description:</strong></p><p>We are seeking a self-motivated and dynamic <strong>Credit and Collection Specialist</strong> to join our team in El Segundo. This role requires strong organizational skills, adaptability to fast-paced environments, and the ability to manage a portfolio of assigned accounts proactively. The Credit and Collection Specialist will focus on maximizing cash collections, minimizing bad debt, and surpassing departmental objectives. This professional will play a key role in maintaining strong relationships and contributing to effective process improvements across the department.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Take ownership of customer accounts by managing outstanding receivables in a timely manner to mitigate write-offs.</li><li>Proactively reach out to customers to ensure diligent follow-up regarding past-due balances.</li><li>Maintain accurate and up-to-date documentation on all collection efforts.</li><li>Deliver exceptional customer service to resolve disputes, process customer refunds, reconcile accounts, and address credit line changes.</li><li>Organize and prioritize multiple responsibilities amidst high transaction volume and workflow changes.</li><li>Investigate and resolve billing discrepancies, escalating internal issues when necessary.</li><li>Apply judgment in resolving adjustments, disputes, unapplied payments, reconciliation needs, and account hold placements due to payment delays or delinquency.</li><li>Escalate unresolved accounts promptly, adhering to departmental standards.</li><li>Support documentation preparation for accounts submitted to third-party agencies or deemed uncollectible.</li><li>Build and maintain solid relationships with both internal and external customers.</li><li>Analyze data from customer account reports and apply insights to collection efforts.</li><li>Actively contribute to department initiatives and projects, including process improvement efforts, trainings, and cross-functional collaboration.</li><li>Assist teammates by cross-training on customer portfolios for seamless coverage.</li><li>Process and distribute customer invoices and statements accurately.</li><li>Manage incoming and outgoing communication (emails, phone calls) effectively to support the collection process.</li></ul><p><br></p>
<p>Are you a strong communicator passionate about helping others? Do you excel in problem-solving and thrive in a fast-paced environment? We are seeking a <strong>Customer Service Representative</strong> to join our team and play a key role in providing superior support and seamless customer experiences.</p><p><br></p><ul><li>Serve as the primary point of contact for inquiries, resolving customer concerns promptly and professionally.</li><li>Maintain accurate records and documentation of customer interactions.</li><li>Collaborate with team members and departments to improve resolution times.</li><li>Utilize technology and data analytics tools to enhance customer service performance.</li><li>Represent the company and its values in every customer interaction.</li></ul><p><br></p>
<p>We are looking for a dedicated and proactive Office Services Associate to join our team in Century City, Los Angeles, California. In this contract position, you will be responsible for handling a variety of office services, including reprographics, mail distribution, and supporting additional functions such as hospitality and reception as needed. This role is ideal for someone eager to learn, customer-focused, and comfortable working in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Manage office services tasks such as copying, scanning, and mail distribution, following established procedures.</p><p>• Provide support in hospitality, reception, and other service areas as required.</p><p>• Maintain accurate logs and ensure all job tickets are completed properly before starting assignments.</p><p>• Troubleshoot and resolve basic equipment issues to ensure smooth operations.</p><p>• Meet deadlines for processing and delivering office services while maintaining high-quality standards.</p><p>• Follow protocols to prioritize tasks and complete them in a timely manner.</p><p>• Communicate effectively with supervisors and clients regarding deadlines or project concerns.</p><p>• Handle sensitive documents and information with the utmost confidentiality.</p><p>• Contribute to a team-oriented environment by collaborating with colleagues and supporting their tasks when necessary.</p><p>• Lift and transport materials weighing up to 50 pounds as part of daily responsibilities.</p>
<p>A Surgery Center in Los Angeles is in the need of a Surgery Medical Billing Collections Specialist. The Surgery Medical Billing Collections Specialist must have at least 2 years of experience in the healthcare industry. The Surgery Medical Billing Collections Specialist must be able to work review aged EOBs and resolve denials.</p><p>DUTIES AND RESPONSIBILITIES</p><p>-Performs full cycle billing and collection functions for OHMG Surgical detail-oriented fees.</p><p> -Verify patient eligibility, authorization status and primary payer information via CareConnect and Insurance portals prior to claim submission.</p><p> -Performs all data entry and charge posting functions for OHMG services as needed -Performs all third-party follow-up functions for all products and OHMG surgical procedures.</p><p> -Reviews EOBS and Denials. Make corrections as required and resubmit the claim for payments.</p><p> -Work on the Athena Work Dashboard / Claim list on a daily basis for all services assigned.</p><p> -Performs daily review of Urgent Care provider chart notes to assure that documentation is complete and supportive of submitted charges prior to billing.</p><p>-Provides the correct ICD-10M code to identify the provider's narrative diagnosis -Provides the correct HCPCS code to identify medications and supplies.</p><p> -Provides the correct CPT code to accurately identify the services performed based on the provider's documentation.</p><p>- Reviews all surgical operative reports and assigns appropriate CPT codes and ICD-10-CM codes for services performed by staff surgeons.</p>
<p>We are looking for a dedicated Help Desk Analyst I to join our team in Los Angeles, California. In this role, you will serve as the first point of contact for technical support, ensuring timely and effective solutions for hardware, software, and connectivity issues. This position requires a strong customer service focus, excellent troubleshooting skills, and the ability to support both Microsoft and Mac operating systems in a detail-oriented environment.</p><p><br></p><p><strong>Location:</strong> Downtown Los Angeles (candidate must reside within 1.5 hours of Los Angeles. You'll start onsite in DTLA before transitioning to a primarily remote role.)</p><p><strong>Salary:</strong> $70,000 - $75,000 + Overtime Eligible (Non-Exempt Position)</p><p><strong>Benefits:</strong> Medical, Dental, Vision (M/D/V), Flexible Spending Account (FSA), 401K, Profit Sharing Plan, 10 days vacation (accrued), 5 paid sick days, 1 personal day.</p><p><strong>Work Model:</strong></p><ul><li><strong>Onsite during onboarding:</strong> First 30 days onsite in DTLA, working Monday-Friday from 8 AM–5 PM or 9 AM–6 PM.</li><li><strong>Transition to remote:</strong> After onboarding, 100% remote shift. Occasional onsite may be required for projects such as phone or desktop rollouts.</li><li><strong>Onsite team weeks:</strong> Once every quarter, you’ll join the team onsite for one week to foster collaboration and team dynamics.</li></ul><p><strong>Shift:</strong></p><ul><li><strong>Week 1:</strong> Sunday 8am - 5pm; Monday - Thursday 6am - 3pm</li><li><strong>Week 2:</strong> Sunday 8am - 5pm; Monday - Wednesday 6am - 3pm</li></ul><p>As a <strong>Help Desk Analyst</strong>, you’ll play a pivotal role in delivering exceptional technical support to our team and ensuring smooth operations for our technology systems. We value professionals who thrive in dynamic environments, exhibit outstanding customer service, and have the ability to troubleshoot incidents effectively. You'll start onsite in DTLA before transitioning to a primarily remote role.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to incoming service desk inquiries and resolve technical issues related to hardware, software, and connectivity.</p><p>• Troubleshoot and resolve incidents involving Microsoft Windows 10, Active Directory, and other commonly used systems.</p><p>• Provide expert support for Microsoft Office Suite applications, including Word, Excel, and Outlook.</p><p>• Assist in maintaining user accounts, distribution lists, and mailboxes within Microsoft Exchange Administrator console.</p><p>• Support the deployment, setup, and maintenance of Dell computer hardware.</p><p>• Administer and troubleshoot mobile devices and applications used by the organization.</p><p>• Manage and prioritize multiple assignments in a fast-paced environment while maintaining a high level of accuracy.</p><p>• Collaborate with team members to ensure seamless integration and rollout of Mac devices for employees.</p><p>• Deliver exceptional customer service and maintain a high standard when interacting with a diverse user base.</p><p>• Learn and adapt to new software applications, including legal-specific platforms, as required.</p>
<p>We are looking for a detail-oriented Medical Collector Credentialing Specialist to join our team in Manhattan Beach, California. The Medical Collector Credentialing Specialist will play a pivotal part in ensuring providers are properly credentialed with Medicare and commercial insurance plans. The right person must be strong with medical credentialing and exposure to medical insurance collections. This position offers an excellent opportunity to expand your expertise and gain hands-on training in medical billing.</p><p><br></p><p>Responsibilities:</p><p>• Credentialing processes for 12-13 healthcare providers, ensuring compliance with Medicare and commercial insurance requirements.</p><p>• Prepare and submit detailed applications for provider credentialing and re-credentialing.</p><p>• Insurance collections and AR insurance follow up on denied claims. </p><p>• Maintain accurate and up-to-date records of provider credentials and certifications.</p><p>• Collaborate with insurance carriers to resolve credentialing-related issues efficiently.</p><p>• Monitor and track credentialing timelines to ensure timely renewals and updates.</p><p>• Assist in identifying and implementing process improvements for credentialing workflows.</p><p>• Provide support and training in medical billing processes, as required.</p><p>• Act as a liaison between providers and insurance companies to address credentialing inquiries.</p><p>• Ensure adherence to regulatory standards and organizational policies.</p><p>• Generate reports and documentation related to credentialing activities for internal review.</p>
We are looking for a dedicated Customer Success Specialist to join our team in Carlsbad, California. In this contract position, you will play a key role in ensuring our members have a seamless experience by addressing their inquiries and providing exceptional support. Your expertise in customer service and technology will be vital in resolving issues and maintaining accurate data.<br><br>Responsibilities:<br>• Develop a deep understanding of membership benefits, the organization’s dashboard, event attendees, and related activities.<br>• Respond promptly and effectively to member inquiries regarding event registration.<br>• Provide accurate and timely follow-up to resolve member questions or concerns.<br>• Ensure all data and information within the organization’s system are consistently updated and accurate.<br>• Offer on-site registration assistance during scheduled events.<br>• Diagnose and troubleshoot issues related to the organization's dashboard, resolving bugs and system errors.<br>• Report identified bugs to the technology team using the designated tracking tool and collaborate with developers to address concerns.
<p>Position summary </p><p> The Office Services Associate is responsible for adding value in providing daily back-office services for our client and teams. Services include but are not limited to reprographics copy and mail services in both physical and digital environments with support for services in hospitality facilities audio/visual reception and other service lines as needed. </p><p><br></p><p> Job duties </p><p> * denotes an essential function </p><p> - *Utilize appropriate logs for all office services work. </p><p> - *Ensure that job tickets are properly filled out before beginning work. </p><p> - *Perform work in office services primarily reprographics mail and intake functions according to established procedures. </p><p> - *Follow procedures to run jobs in proper order. </p><p> - *Communicate with supervisor or client on job or deadline issues. </p><p> - *Meet contracted deadlines for accepting completing and delivering all work. </p><p> - *Troubleshoot basic equipment problems. </p><p> - Be able to lift up to 50 lbs. on a regular basis. </p><p> - Prioritize workflow. </p><p> - Performs Quality Assurance on own and work of others. </p><p> - Load machines with various paper toner supplies. </p><p> - Answer telephone emails and place service calls when needed. </p><p> - Interact with clients in person over the phone or electronically. </p><p> - Adhere to Williams Lea policies in addition to client site policies. </p><p> - Use equipment and supplies in a cost-efficient manner. </p><p><br></p><p><br></p>
We are looking for a detail-oriented and friendly Receptionist to join our team in Carlsbad, California. In this long-term contract role, you will be the first point of contact for visitors and callers, ensuring smooth daily operations of the front desk and office environment. This position is ideal for someone who enjoys multitasking and providing excellent customer service while supporting administrative functions.<br><br>Responsibilities:<br>• Welcome guests and direct them to the appropriate personnel or department, creating a positive first impression.<br>• Maintain the front desk area to ensure it remains clean, organized, and orderly.<br>• Manage incoming and outgoing mail, as well as coordinate deliveries efficiently.<br>• Schedule and oversee conference room bookings, including preparation and technology setup for meetings.<br>• Monitor office supply inventory, placing orders as needed to prevent shortages or excess.<br>• Perform administrative tasks such as data entry, scanning, and updating internal directories.<br>• Address inquiries and provide accurate information about the organization to visitors and callers.<br>• Support office operations by assisting with various tasks and collaborating with team members.
<p>We are looking for a skilled B2B Collections Specialist to join our client's team in Santa Fe Springs, California. In this position, you will play a vital role in managing accounts receivable and ensuring timely resolution of outstanding balances. This opportunity is ideal for individuals who excel in problem-solving, communication, and maintaining positive client relationships.</p><p><br></p><p>Responsibilities:</p><p>• Monitor assigned accounts to identify overdue payments and outstanding debts.</p><p>• Investigate and resolve account disputes or billing discrepancies to maintain accurate records.</p><p>• Address and resolve customer credit issues with professionalism and efficiency.</p><p>• Update and maintain account status records to ensure accurate tracking of collections activities.</p><p>• Prepare detailed reports on collection efforts and account progress for management review.</p><p>• Develop and implement effective repayment plans tailored to client needs.</p><p>• Oversee monthly payments and refunds, ensuring accuracy and timeliness.</p><p>• Respond promptly and professionally to client inquiries regarding account balances and concerns.</p><p>• Identify accounts requiring external collection efforts and recommend appropriate actions.</p><p>• Assess and report on bad debt or potential financial exposure within the portfolio.</p>
