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2 results for Help Desk Support Manager in Corona, CA
- Los Angeles, CA
- onsite
- Temporary
- 35 - 45 USD / Hourly
- <p>We are looking for a skilled Help Desk Analyst 3 to join our team on a contract with the potential for a permanent position in Los Angeles, California. In this role, you will provide comprehensive IT support for both Windows and Mac environments, ensuring smooth operations across systems and applications. This position is ideal for a proactive individual with a strong work ethic and the ability to deliver exceptional white glove service in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical support for Windows and Mac systems, including desktops, laptops, and mobile devices.</p><p>• Manage the replacement and maintenance of IT systems as needed to ensure optimal performance.</p><p>• Support and troubleshoot Adobe Creative Suite applications for end users.</p><p>• Administer and manage Intune for device and application security.</p><p>• Offer IT assistance for warehouse operations, including Windows PCs, FedEx Ship Manager, Zebra printers, and WorldShip.</p><p>• Deliver executive-level support, including assistance with Sonos systems and other high-priority tasks.</p><p>• Utilize Active Directory and Azure Active Directory for user account management and access control.</p><p>• Respond to service desk tickets efficiently, ensuring timely resolution of technical issues.</p><p>• Troubleshoot and resolve hardware and software issues in mixed Windows and Mac environments.</p><p>• Collaborate with team members to continuously improve IT support processes and practices.</p>
- 2026-04-09T00:00:00Z
- Redondo Beach, CA
- onsite
- 20 - 22 USD / Hourly
- We are looking for a success-driven and knowledgeable Customer Support Specialist to join our team in Redondo Beach, California. In this role, you will provide exceptional support to customers, focusing on electric bikes and ensuring their satisfaction with our products and services. This is a fantastic opportunity to combine your expertise in e-bikes with a customer-oriented mindset in a fast-paced and innovative environment.<br><br>Responsibilities:<br>• Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.<br>• Provide expert advice and solutions to customers regarding e-bike functionality, features, and troubleshooting.<br>• Assist customers in resolving connectivity issues and other technical challenges with their e-bikes.<br>• Maintain accurate and detailed records of customer interactions and resolutions in the system.<br>• Collaborate with internal teams to address and resolve customer concerns effectively.<br>• Guide customers through the purchasing process, offering support with product selection and order placement.<br>• Stay up-to-date on the latest e-bike technologies and company offerings to provide accurate information.<br>• Deliver exceptional customer service, ensuring a positive experience at every touchpoint.<br>• Identify opportunities to improve customer satisfaction and suggest process enhancements.<br>• Work efficiently in a dynamic environment, balancing multiple tasks and priorities.
- 2026-04-14T00:00:00Z