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3 results for Help Desk Support Manager in Corona, CA
- Los Angeles, CA
- onsite
- Temporary / Contract
- 19 - 22 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to provide day-to-day technical assistance for employees in Los Angeles, California. This Long-term Contract position is ideal for someone early in their IT career who enjoys solving user issues, learning through hands-on experience, and delivering dependable support in a detail-oriented environment. You will work closely with internal staff to address common technology concerns, prepare equipment for new hires, and contribute to ongoing IT projects under the guidance of the IT Manager.<br><br>Responsibilities:<br>• Respond to employee support requests and manage a steady flow of service desk tickets with timely follow-up and resolution.<br>• Diagnose and resolve routine hardware, software, and Windows-related issues, escalating more complex problems when needed.<br>• Set up laptops, desktops, peripherals, and user workstations to ensure employees have the tools required for daily work.<br>• Support onboarding and offboarding activities by preparing equipment, configuring access, and collecting assigned devices.<br>• Maintain accurate ticket updates and documentation so issues, actions taken, and next steps are clearly recorded.<br>• Provide user-friendly assistance to employees with different levels of technical knowledge, using patience and clear communication.<br>• Partner with the IT Manager on assigned technology initiatives and assist with operational tasks that improve support services.
- 2026-10-06T00:00:00Z
- Los Angeles, CA
- remote
- Permanent / Full Time
- 70000 - 75000 USD / Yearly
- <p><strong>Help Desk Support Analyst</strong></p><p><br></p><p><strong>Role Summary</strong> </p><p>We are seeking a Help Desk Support Analyst to provide day-to-day technical support in a professional environment. This Los Angeles, California-based role will troubleshoot user issues, manage support requests, and help ensure employees have reliable access to the technology they need.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Respond to and resolve end-user hardware, software, and access issues.</li><li>Manage support requests through an established ticketing system.</li><li>Troubleshoot desktop applications, operating systems, connectivity, and peripheral issues.</li><li>Escalate complex issues to appropriate technical teams when needed.</li><li>Maintain clear documentation of issues, resolutions, and support procedures.</li><li>Assist with software testing, workstation support, and general IT projects.</li><li>Provide professional and responsive customer service to users across the organization.</li></ul>
- 2026-10-07T00:00:00Z
- Los Angeles, CA
- onsite
- Temporary / Contract
- 28 - 35 USD / Hourly
- <p>We are seeking a customer-focused <strong>IT Support Technician</strong> to provide technical support for hardware, software, mobile devices, and network-related issues. This role will support end users in Windows and Mac environments, resolve technical problems, manage IT equipment, and deliver excellent customer service. This role is based in <strong>Downtown Los Angeles, CA</strong></p><p><br></p><p>Key Responsibilities</p><ul><li>Provide desktop, laptop, mobile device, and application support to end users.</li><li>Troubleshoot and resolve hardware, software, printer, and network connectivity issues.</li><li>Install, configure, and maintain Windows and Mac systems.</li><li>Manage user accounts, passwords, and access permissions within Microsoft 365, Active Directory, and related platforms.</li><li>Document, track, and resolve support requests through a ticketing system.</li><li>Deploy and image computers, set up workstations, and maintain IT asset inventory.</li><li>Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.</li><li>Escalate complex issues to appropriate IT teams when necessary.</li><li>Create and maintain technical documentation and user guides.</li></ul><p><br></p>
- 2026-10-10T00:00:00Z