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1 result for Customer Service Representative in Cornelius, NC
- Charlotte, NC
- onsite
- Temporary / Contract
- 25 - 28 USD / Hourly
- We are looking for a Customer Service Representative to support a machinery manufacturing operation in Charlotte, North Carolina. This Contract position is ideal for someone who brings a strong service mindset, communicates clearly, and can manage customer inquiries and order-related tasks in a fast-paced environment. The role will work closely with internal teams and external customers to ensure accurate information, timely responses, and a positive service experience.<br><br>Responsibilities:<br>• Respond to inbound customer inquiries by phone and email, providing timely and detail-focused support for product, order, and service-related questions.<br>• Process customer orders and update order details accurately while coordinating with internal departments to help maintain smooth fulfillment activities.<br>• Handle both incoming and outgoing communication to resolve service issues, confirm information, and keep customers informed of next steps.<br>• Build productive working relationships with customers and cross-functional team members to support a high standard of service.<br>• Monitor order activity, inventory-related updates, and distribution details to help address delays, discrepancies, or customer concerns.<br>• Document interactions, requests, and resolutions thoroughly using Microsoft Office and other business systems to maintain accurate records.<br>• Identify service challenges proactively and take practical steps to resolve issues efficiently while escalating complex matters when needed.<br>• Support daily operational tasks in a structured manner, balancing multiple priorities while maintaining attention to detail.
- 2026-07-28T00:00:00Z