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2 results for Tier Ii Technician in Conyers, GA
- Atlanta, GA
- onsite
- Temporary / Contract
- 26 - 29 USD / Hourly
- <p>The Help Desk II / IT Support Specialist provides Tier 2 technical support to end users across a Microsoft-based enterprise environment. This position is responsible for troubleshooting hardware, software, operating system, account access, network connectivity, and Microsoft 365 issues that require deeper investigation beyond Tier 1 support.</p><p>The ideal candidate has strong Windows troubleshooting experience, understands Active Directory and Microsoft Entra ID, and is comfortable supporting users through a ticketing system while documenting issues and resolutions.</p><p>Key Responsibilities</p><ul><li>Provide Tier 2 support for Windows 10/11 desktops, laptops, mobile devices, printers, and peripherals.</li><li>Troubleshoot Microsoft 365 applications including Outlook, Teams, OneDrive, and Office applications.</li><li>Support Active Directory and Microsoft Entra ID user accounts, groups, permissions, password resets, and account lockouts.</li><li>Troubleshoot VPN, Wi-Fi, TCP/IP, DNS, DHCP, and general network connectivity issues.</li><li>Support endpoint provisioning, software installation, imaging, and device configuration.</li><li>Assist with Microsoft Intune-managed devices and endpoint compliance issues.</li><li>Troubleshoot MFA, SSO, and authentication issues.</li><li>Work incidents and service requests through ServiceNow or a comparable ITSM platform.</li><li>Escalate infrastructure, networking, security, and application issues when necessary.</li><li>Maintain accurate ticket documentation and contribute to knowledge-base articles.</li></ul><p><br></p>
- 2026-10-05T00:00:00Z
- Atlanta, GA
- onsite
- Temporary / Contract
- 20 - 23 USD / Hourly
- <p><strong>Overview</strong></p><p>Our client is seeking reliable and detail-oriented Imaging Technicians to support a large-scale Windows device deployment project for one of their metro Atlanta clients. This is an excellent opportunity for candidates with PC deployment, desktop support, or device imaging experience who enjoy hands-on technical work in a structured environment.</p><p>The project involves reimaging and configuring approximately 350-375 devices using an established, fully documented process and pre-built PowerShell automation. Resources will work closely with IntelligIS project leads and client stakeholders to ensure devices are successfully prepared and deployed on schedule.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Receive and inventory laptops and desktop devices for deployment.</li><li>Execute a pre-built imaging process using provided PowerShell scripts and USB media.</li><li>Capture device information and upload required data into Microsoft Intune.</li><li>Configure and verify device Auto Enrollment settings.</li><li>Validate successful device imaging, configuration, and readiness for deployment.</li><li>Provide basic one-off desktop support, software installations, and troubleshooting as needed.</li><li>Maintain accurate documentation and device tracking throughout the project.</li><li>Escalate issues to dedicated project resources when necessary.</li><li>Adhere to project timelines and daily productivity goals.</li></ul><p><br></p>
- 2026-10-16T00:00:00Z