We are looking for a skilled Applications Support Specialist to provide operational and administrative support within a global learning management system. Based in King of Prussia, Pennsylvania, this role focuses on ensuring efficient training delivery, system maintenance, and troubleshooting to enhance user experiences. This is a long-term contract position with opportunities to work onsite up to three times per week or remotely within the Eastern or Central time zones.<br><br>Responsibilities:<br>• Manage the creation, updating, and maintenance of training items, curricula, and learning plans within the SuccessFactors platform.<br>• Configure assignment rules and target audiences to streamline training assignments for Commercial learners.<br>• Set up courses and sessions, oversee enrollments, and handle completion tracking and equivalency approvals.<br>• Address system and access issues, escalating complex challenges to IT or enterprise teams as necessary.<br>• Troubleshoot user access, assignment, and completion problems, providing clear guidance to stakeholders.<br>• Generate compliance and completion reports while validating data accuracy using Excel.<br>• Support the deployment of new learning initiatives, such as curriculum launches and campaign-based assignments.<br>• Communicate timelines and status updates to stakeholders to ensure consistent and smooth learning experiences.<br>• Adhere to established governance standards, including naming conventions and metadata protocols.<br>• Contribute to continuous improvement efforts by participating in forums and suggesting incremental process enhancements.
We are looking for a dedicated Help Desk/Desktop Support Analyst to join our team in Philadelphia, Pennsylvania. In this long-term contract role, you will play a key part in providing hands-on technical assistance and troubleshooting support to ensure smooth operations. This position offers an excellent opportunity for individuals eager to grow their IT skills while contributing to essential projects.<br><br>Responsibilities:<br>• Assist in the installation, setup, and maintenance of computer systems and hardware.<br>• Respond to IT-related inquiries and provide solutions to technical issues via phone or in-person support.<br>• Troubleshoot and resolve problems related to Windows operating systems, including Windows 10 and Windows 11.<br>• Carry and deliver equipment to designated locations within the facility as needed.<br>• Manage service desk tickets and ensure timely resolution of user concerns.<br>• Utilize Active Directory to manage user accounts and permissions effectively.<br>• Provide basic troubleshooting and technical support for common software and hardware issues.<br>• Collaborate with team members to ensure seamless migration to Windows 11.<br>• Document technical processes and solutions to improve future support efforts.
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Camden, New Jersey. This Contract to permanent position offers an excellent opportunity to provide technical support and ensure smooth operation of IT systems and equipment. The ideal candidate will demonstrate expertise in Microsoft technologies and a commitment to delivering exceptional service to end users.<br><br>Responsibilities:<br>• Manage and maintain various aspects of the Microsoft environment, including Active Directory and Exchange.<br>• Provide support for virtual desktop environments utilizing VMWare as well as other end-user hardware.<br>• Build, configure, and maintain desktops, laptops, virtual desktops, and mobile devices.<br>• Operate and troubleshoot AV equipment, video conferencing systems, and conference room technologies.<br>• Offer technical assistance to end users by diagnosing and resolving software and hardware issues.<br>• Deliver on-site support for executive meeting spaces, amenity floors, and large-scale events such as client presentations.<br>• Assist with technical setups and troubleshooting for after-hours events and meetings.<br>• Respond to service desk tickets efficiently and provide solutions to reported problems.<br>• Collaborate with team members to ensure smooth and uninterrupted IT operations.
<p><strong>🌟 Launch Your Career in Customer Service – Entry-Level Opportunities with Growth! 🌟</strong></p><p> </p><p>Are you a ready to kick-start your professional journey with a company that invests in your future? We’re hiring for <strong>Entry-Level Customer Service Representatives</strong> at a company that values fresh ideas, a great attitude, and your long-term success.</p><p> </p><p><strong>📍 Location:</strong> Reading, PA</p><p><strong>💼 Type:</strong> On-site or Hybrid options available</p><p><strong>📈 Room to Grow:</strong> YES!</p><p> </p><p><strong>What You’ll Do:</strong></p><ul><li>Be the first point of contact for customers—answering questions, solving problems, and creating a positive experience every time</li><li>Learn our products, services, and systems inside and out</li><li>Collaborate with team members to improve processes and customer satisfaction</li><li>Build your communication, problem-solving, and professional skills daily</li></ul><p><strong>Why You’ll Love It Here:</strong></p><p>✅ Supportive team and hands-on training</p><p>✅ Clear career path and promotions from within</p><p>✅ Management Trainee track available for high-potential team members</p><p>✅ Competitive pay and benefits</p><p>✅ A company culture that celebrates fresh perspectives, personal growth, and your <em>whole</em> self</p>
We are looking for an experienced L2 Help Desk Support Engineer to join our team in King of Prussia, Pennsylvania. In this Contract to permanent role, you will provide direct technical support to end users, addressing hardware, software, and peripheral issues while ensuring a seamless customer experience. The position offers an excellent opportunity to work in the dynamic insurance industry, contributing to problem resolution and system optimization.<br><br>Responsibilities:<br>• Deliver prompt and detail-oriented technical support to on-site and remote employees, ensuring issues are resolved efficiently.<br>• Manage and prioritize incoming service tickets, adapting to changing priorities as needed.<br>• Diagnose and resolve technical problems related to hardware, software, and network systems.<br>• Administer and troubleshoot Active Directory, Office 365, Intune, and other enterprise tools.<br>• Collaborate with internal and external resources to address complex incidents and provide timely solutions.<br>• Communicate updates and resolutions to users regarding open service requests.<br>• Document issues and resolutions thoroughly to contribute to the development of a comprehensive knowledge base.<br>• Perform network troubleshooting to identify and resolve connectivity issues.<br>• Advocate for expedited resolution of critical issues, ensuring minimal disruption to operations.<br>• Work with major hardware platforms such as Dell, Lenovo, and HP to provide effective support.
<ul><li>Hydraulic filter application sizing and recommendations based on customer specifications. </li><li>Replacement MP Filtri products suggestions based on competitor’s information </li><li>Element interchange – discussion on filtration improvements. Changeover from older or discontinued media to modern, efficient media.</li><li>Adapt current stock to customer needs for quick turnaround time to delivery.</li><li>Ability to explain mechanical and electrical requirements for filtration accessories and products.</li><li>Review Quality issues on product failure and root cause analysis. Provide line of action to satisfy customer requests.</li><li>Assist with new product design and development products and systems for needs of team members and customers.</li><li>Assist team members and customers with application information.</li></ul>
<p><strong>Technical Business Analyst III</strong></p><p><strong>Location:</strong> Philadelphia, PA (Hybrid – onsite 3-4x a week)</p><p><strong>Employment Type:</strong> 38 Weeks, ASAP-12/31/2026 with potential extension</p><p><strong>Role Overview</strong></p><p>The Technical Business Analyst III supports large-scale mobile and eCommerce platforms by translating business needs into clear, actionable technical requirements. This role partners closely with product, engineering, UX, and testing teams to deliver high-quality customer-facing solutions.</p><p><strong>Key Responsibilities</strong></p><ul><li>Define and document business and technical requirements, including user stories, workflows, APIs, and data mappings</li><li>Create and groom front-end and back-end user stories in Jira with acceptance criteria and integration details</li><li>Develop Swagger (OpenAPI) specifications and JSON API payloads</li><li>Analyze third-party APIs and system integrations</li><li>Collaborate with cross-functional teams throughout design, development, testing, and deployment</li><li>Support testing activities by validating delivered functionality against requirements</li><li>Participate in Agile ceremonies and contribute to sprint planning and execution</li><li>Create product and customer journey documentation, including digital communications (email/SMS)</li></ul>
We are looking for a skilled Litigation Support Analyst to provide technical expertise and guidance for electronic discovery projects, document reviews, and productions. This role demands meticulous attention to detail, strong analytical abilities, and exceptional customer service skills. The ideal candidate will thrive in a fast-paced, high-volume environment while managing multiple projects and meeting tight deadlines.<br><br>Responsibilities:<br>• Develop, maintain, and troubleshoot eDiscovery software and databases to support litigation processes.<br>• Process incoming data and images by organizing and loading them into litigation databases.<br>• Collect, analyze, and prepare electronic data for review and production purposes.<br>• Design and implement search terms and filters to streamline document review workflows.<br>• Perform rigorous quality control checks and prepare documents for production.<br>• Collaborate with legal teams to coordinate project-specific workflows and ensure smooth execution.<br>• Train and assist legal teams in utilizing various eDiscovery platforms effectively.<br>• Utilize fraud investigation techniques and data analysis to identify inconsistencies and ensure compliance.<br>• Apply advanced fraud analytics to detect and prevent fraudulent activities during litigation.<br>• Contribute to the refinement of anti-fraud measures within eDiscovery processes.
<p><strong>Technical Program Manager III </strong></p><p><strong>Contract Length:</strong> Approximately 40 weeks (extension possible)</p><p><strong>Location:</strong> Philadelphia, PA (Hybrid – Onsite 4 days per week, 1 remote)</p><p><strong>Position Overview</strong></p><p>We are seeking a <strong>Technical Program Manager III</strong> to lead program‑level coordination across multiple in‑flight initiatives supporting <strong>wireless and WiFi customer experience</strong> efforts. This role focuses on ownership, organization, and execution across several concurrent workstreams rather than net‑new project creation.</p><p>The ideal candidate brings <strong>strong wireless (cellular) domain experience</strong>, exceptional follow‑through, and the ability to proactively manage details across technical and business stakeholders in an onsite, fast‑moving environment.</p><p><strong>Key Responsibilities</strong></p><ul><li>Program manage multiple sub‑projects under a broader wireless and WiFi initiative</li><li>Own program execution across several active efforts, tracking progress, risks, dependencies, and gaps</li><li>Create, manage, and maintain Jira tickets and Epics to ensure visibility and accountability</li><li>Coordinate across technical teams, business partners, and leadership to keep initiatives aligned</li><li>Provide clear documentation and updates using Jira and Confluence as appropriate</li><li>Prepare and deliver status updates and occasional presentations for leadership</li><li>Ensure initiatives support customer experience goals informed by lab testing and retail user feedback</li></ul>