We are looking for a dedicated Customer Service Representative to join our team in Houston, Texas. This Contract to permanent position offers an exciting opportunity to provide exceptional support to customers by addressing inquiries, resolving issues, and ensuring a seamless experience. If you have strong communication skills and a passion for delivering outstanding service, we encourage you to apply.<br><br>Responsibilities:<br>• Respond to inbound customer calls promptly and professionally to address inquiries and resolve concerns.<br>• Maintain accurate records by performing efficient data entry and order processing.<br>• Manage email correspondence to ensure timely responses to customer questions and requests.<br>• Schedule appointments and coordinate follow-ups to support customer needs.<br>• Handle both inbound and outbound calls to deliver proactive and effective communication.<br>• Utilize Microsoft Excel and Word to create and manage reports, documents, and schedules.<br>• Ensure customer satisfaction by providing clear and concise information about products and services.<br>• Collaborate with team members and other departments to enhance the customer experience.<br>• Identify opportunities to improve processes and recommend solutions to streamline operations.<br>• Uphold company standards and comply with procedures to maintain a high level of service quality.
We are looking for a dedicated Customer Service Coordinator to join our team in Houston, Texas. In this long-term contract role, you will serve as the primary point of contact for employees, addressing inquiries and ensuring they are directed to the appropriate resources. This position requires strong organizational and communication skills to effectively manage customer interactions and resolve service-related issues.<br><br>Responsibilities:<br>• Respond to employee inquiries and provide guidance by directing them to relevant resources.<br>• Create, assign, and update customer service tickets on a daily basis to ensure efficient tracking and resolution.<br>• Communicate with customers to address service issues and collaborate with internal departments for timely solutions.<br>• Utilize company programs, software tools, and online systems to manage benefit changes, ticket requests, and customer inquiries.<br>• Apply effective listening and communication techniques to identify customer needs, resolve problems, and uncover opportunities.<br>• Perform regular evening work hours as needed to meet operational requirements.<br>• Operate telephony systems effectively to manage customer calls and inquiries.<br>• Demonstrate proficiency in basic computer skills to access and navigate online resources.<br>• Focus on providing exceptional customer service while coordinating with internal teams to handle service-related tasks.
We are looking for a detail-oriented Inside Sales Representative to join our team in Houston, Texas. In this long-term contract role, you will play a pivotal part in supporting our sales efforts by managing quotes, assisting external sales teams, and ensuring seamless communication with clients. This position offers an excellent opportunity to contribute to a dynamic and collaborative sales environment.<br><br>Responsibilities:<br>• Prepare and deliver accurate quotes by analyzing drawings and calculating costs.<br>• Collaborate with the external sales team to provide administrative support and ensure smooth operations.<br>• Communicate effectively with both internal teams and external clients through written correspondence.<br>• Utilize sales strategies to maximize revenue and achieve company goals.<br>• Maintain a strong understanding of margins to ensure profitable pricing.<br>• Foster relationships with clients to enhance customer satisfaction and drive repeat business.<br>• Assist in streamlining sales processes to improve efficiency.<br>• Use tools and resources to support quoting and sales activities.<br>• Contribute to the development of sales strategies and initiatives.<br>• Monitor sales performance and provide insights to improve outcomes.