<p>We are looking for a skilled Desktop Support Technician to join our team. In this role, you will be responsible for ensuring smooth operation and maintenance of desktop systems, hardware, and software. You will provide technical support to associates, troubleshoot issues, and ensure optimal functionality of IT systems.</p><p><br></p><p>Responsibilities:</p><p>• Provide support for desktop operating systems and applications, including O365, and specialized production labeling systems.</p><p>• Install, configure, and set up new desktop and laptop computers for employees.</p><p>• Respond to helpdesk inquiries and assist associates with technical issues.</p><p>• Facilitate video conference setup and troubleshooting as needed.</p><p>• Diagnose and resolve hardware issues related to desktops, laptops, scales, thermal printers, and handheld scanners.</p><p>• Maintain detailed and accurate records of hardware inventory and software licensing agreements.</p><p>• Deliver training sessions for new hires and promoted associates on network access and IT systems, as well as ongoing education for all employees.</p><p>• Perform upgrades, troubleshooting, and proactive maintenance for production labeling systems.</p>
We are looking for a skilled Help Desk Analyst III to join our team in Columbus, Ohio. In this long-term contract role, you will provide expert technical support for macOS devices within a managed enterprise environment. Your ability to resolve issues efficiently and deliver exceptional customer service will be critical to maintaining smooth IT operations within the organization.<br><br>Responsibilities:<br>• Offer comprehensive support for macOS devices, including installation, setup, and troubleshooting in an enterprise environment.<br>• Perform hardware diagnostics and repairs, install peripherals, and address common technical issues.<br>• Configure new computers by installing operating systems, software, and ensuring compliance with security standards.<br>• Handle password resets and manage user accounts in alignment with company policies.<br>• Diagnose and resolve hardware and software issues using remote support tools and a ticketing system.<br>• Collaborate with the IT team to ensure consistent delivery of technical support services and escalate complex problems when necessary.<br>• Communicate professionally with end-users while providing guidance on IT procedures and best practices.<br>• Stay updated on macOS advancements, security protocols, and features to enhance support capabilities.
<p>We are looking for a dedicated Test Center Administrator to join our team in Worthington, OH. This role requires someone detail-oriented who can ensure smooth operations within the testing center while maintaining a secure and comfortable environment for examinees. As this is a long-term contract position, you will play an essential role in upholding the integrity of the testing process and providing excellent customer service.</p><p><br></p><p>Responsibilities:</p><p>• Welcome candidates to the test center and verify their identification before exams.</p><p>• Conduct security checks, including wanding, to ensure compliance with testing protocols.</p><p>• Monitor examinees closely throughout their testing sessions to maintain a secure environment.</p><p>• Address any candidate concerns or issues promptly and in accordance with company policies.</p><p>• Safeguard testing materials and maintain strict confidentiality at all times.</p><p>• Ensure examinees receive a fair and comfortable testing experience, resolving any disruptions professionally.</p><p>• Prepare detailed reports for any irregularities or incidents that occur during testing.</p><p>• Represent the organization's values and commitment to excellence in all interactions.</p><p>• Assist with scanning and recording candidate fingerprints when applicable.</p><p>• Adapt to flexible scheduling requirements, including occasional evenings and weekends.</p>
<p>We are looking for an experienced Epicor P21 Administrator to manage and optimize our ERP system within the logistics industry. This position will play a critical role in ensuring the seamless operation of key business processes, including inventory management, order fulfillment, supply chain operations, and financial reporting. The role is remote but requires occasional travel to corporate offices, distribution centers, or project sites.</p><p><br></p><p>Responsibilities:</p><p>• Administer and configure the Epicor Prophet 21 system, including user accounts, roles, permissions, and security settings.</p><p>• Optimize and maintain various modules such as Inventory, Purchasing, Sales Orders, Pricing, Warehouse Management, and Financials.</p><p>• Monitor system performance, troubleshoot technical issues, and oversee integrations and data flow.</p><p>• Collaborate with Epicor support and external vendors to manage system upgrades, patches, and escalations.</p><p>• Analyze and map business processes across departments to identify inefficiencies and design system improvements.</p><p>• Translate business requirements into functional or technical specifications and implement changes.</p><p>• Develop dashboards, reports, and KPIs to support data-driven decision-making using P21 tools and Power BI.</p><p>• Ensure data accuracy and integrity across customer files, pricing information, vendor records, and transactions.</p><p>• Lead or support enhancement projects, module rollouts, and integrations with eCommerce and shipping systems.</p><p>• Provide user training and create documentation to support onboarding and ongoing system use.</p>
<p><strong>Position Overview</strong></p><p>We are seeking a <strong>Test Center Administrator</strong> for a contract position in Fairborn, OH. This role is ideal for candidates with prior administrative or receptionist experience who are dependable, detail-oriented, and comfortable supporting a fast-paced professional environment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Greet and assist visitors while ensuring a professional, welcoming environment</li><li>Check in and monitor test takers throughout the exam process</li><li>Organize, scan, and maintain accurate digital and paper records</li><li>Perform clerical duties such as filing, data entry, and document preparation</li><li>Maintain an organized and clean office environment</li><li>Assist with scheduling and coordination of appointments or meetings</li><li>Provide general administrative support for special projects as assigned</li></ul>
We are seeking a SAP Techno-Functional Lead with a strong IT engineering and solutions architecture background to design, develop, and implement SAP solutions supporting end-to-end manufacturing, production-to-ship, and order fulfillment processes. The ideal candidate has deep expertise in SAP PP/DS, WMS, ABAP, and Fiori, with experience integrating business processes across SAP S/4HANA, MES, PLM, and B2B platforms. Knowledge of CAP and RAP is a plus.<br><br>Key Responsibilities:<br><br>Design, develop, and implement SAP solutions across production planning, scheduling (PP/DS), warehouse operations (WMS), and order-to-ship processes.<br><br>Lead solution architecture efforts, defining technical architectures, integration patterns, and cross-platform designs.<br><br>Analyze business processes to identify gaps, define functional and technical requirements, and deliver custom ABAP and Fiori solutions.<br><br>Collaborate with manufacturing, supply chain, warehouse, engineering, and operations teams to ensure IT solutions align with business objectives.<br><br>Lead cross-functional and cross-platform solution development, integrating SAP S/4HANA with MES, PLM, WMS, and B2B systems.<br><br>Oversee programming, configuration, and development to deliver scalable, efficient, and maintainable solutions.<br><br>Support analytics and reporting using SAP Analytics Cloud (SAC) to provide operational insights.<br><br>Act as a liaison between technical teams and business stakeholders to ensure clear requirements and successful solution delivery.<br><br>Qualifications:<br><br>Bachelor’s degree in Information Technology, Computer Engineering, or related field; advanced degree preferred.<br><br>8+ years of SAP experience, with 4+ years in techno-functional or solution architecture roles.<br><br>Expertise in SAP PP/DS, WMS, production planning, order-to-ship processes, and manufacturing operations.<br><br>ABAP and Fiori development skills are required.<br><br>Experience with CAP, RAP, and other SAP technologies is desirable but not mandatory.<br><br>Hands-on experience with SAP S/4HANA, SAC, and integration technologies (MES, PLM, B2B).<br><br>Proven ability to analyze, design, and develop end-to-end manufacturing and warehouse solutions.<br><br>Strong communication, stakeholder management, and cross-functional collaboration skills.<br><br>Manufacturing, warehouse, or supply chain experience strongly preferred.
We are looking for a skilled Systems Administrator to manage and maintain our IT infrastructure, ensuring optimal performance and security. This role involves overseeing systems, troubleshooting issues, and implementing solutions to support a seamless technology environment. The ideal candidate will bring expertise in server administration, user management, and system updates.<br><br>Responsibilities:<br>• Administer and manage Active Directory, including user accounts, groups, and permissions.<br>• Maintain and optimize Windows Server environments to ensure reliability and security.<br>• Perform installations, configurations, and updates for Windows 10 across multiple devices.<br>• Troubleshoot and resolve hardware and software issues involving Dell Technologies.<br>• Support Citrix technologies by ensuring proper configuration and functionality.<br>• Monitor system performance and proactively address potential issues.<br>• Implement security protocols to safeguard systems against unauthorized access and vulnerabilities.<br>• Create and maintain documentation for system configurations and procedures.<br>• Collaborate with IT teams to plan and execute infrastructure improvements.<br>• Provide technical support and training to end-users as needed.
