<p>Role Overview</p><p>This senior‑level role is responsible for leading business system application process improvements and system enhancements on a modern ServiceNow platform. You will serve as a subject matter expert across Employee Service Management applications and partner with stakeholders to support service requests, defects, and change initiatives.</p><p> </p><p>Key Responsibilities</p><ul><li>Serve as an SME for ServiceNow Employee Service Management (ESM) applications, including: </li><li>HR Service Delivery (HRSD)</li><li>Employee Relations</li><li>Employee Center</li><li>Journey Management</li><li>Knowledge Management</li><li>HR Integrations</li><li>Lead configuration efforts and continuous improvements across ServiceNow modules</li><li>Develop and maintain ServiceNow reports and dashboards</li><li>Support service requests, defect resolution, and change requests</li><li>Partner with business and technical teams to drive scalable, efficient solutions</li></ul><p><br></p>
<p>We are looking for a detail-oriented CRM Analyst to oversee data management and reporting processes in Columbus, Ohio. In this role, you will play a key part in maintaining accurate organizational records, generating insightful reports, and driving improvements through data analysis. This position requires a strong focus on metrics, fraud analytics, and operational efficiency.</p><p><br></p><p>Responsibilities:</p><p>Pull and prepare OnBoard reports, attendance logs, board review data, and action items for leadership.</p><p>Track board deliverables and deadlines within OnBoard, ensuring timely completion and follow-up.</p><p>Create executive-ready summaries and presentations based on data stored or distributed through OnBoard.</p>
<p>Robert Half Management Resources/Protiviti is currently looking for an experienced Organizational Change Management Consultant to lead change initiatives for a client's Oracle HCM implementation. In this role, you will focus on driving adoption of new processes and technologies while minimizing disruption to business operations. The OCM Consultant will work closely with the client team, SI partners, and others to drive change management activities throughout the course of the Oracle HCM implementation. This role can be done primarily remotely, although occasional travel may be required.</p><p><br></p><p>Responsibilities:</p><p>• Develop and implement a tailored change management strategy that aligns with the system roadmap.</p><p>• Conduct assessments to evaluate stakeholder impacts, organizational readiness, and potential risks.</p><p>• Define measurable success metrics and key performance indicators to track adoption and impact.</p><p>• Partner with executives, HR leaders, IT teams, and functional managers to align on change objectives and encourage active participation in change initiatives.</p><p>• Guide leadership and managers on their roles in fostering user adoption and reinforcing change initiatives.</p><p>• Design and execute targeted communication plans to ensure clear messaging tailored to various audiences.</p><p>• Collaborate with training teams to create and deliver role-specific training programs based on change impacts.</p><p>• Monitor post-implementation adoption rates and address resistance through effective mitigation strategies.</p><p>• Provide regular updates and actionable insights to project leaders and stakeholders.</p><p>• Integrate change management activities seamlessly into the overall project plan while coordinating with system integrators and SMEs.</p>
We are looking for a skilled Data Analyst / Engineer to join our team in Marysville, Ohio. In this long-term contract position, you will play a vital role in analyzing complex data sets, developing solutions, and ensuring data security and quality. This onsite role requires working four days a week on location, collaborating with cross-functional teams to drive insightful decision-making.<br><br>Responsibilities:<br>• Analyze and interpret complex data sets to uncover meaningful insights and trends.<br>• Design and maintain efficient data pipelines utilizing AWS services such as S3, Redshift, and Lambda.<br>• Collaborate with developers, designers, and business stakeholders to gather requirements and deliver tailored data solutions.<br>• Present findings and recommendations effectively to both technical and non-technical audiences.<br>• Lead data-related projects, ensuring accurate and timely delivery of tasks.<br>• Implement data governance standards and best practices to maintain data integrity and security.<br>• Create and manage data models, dashboards, and reports to visualize performance metrics.<br>• Troubleshoot data issues and provide technical support to resolve challenges.<br>• Stay informed on emerging data technologies to improve processes and outcomes.
