<p>We are looking for a Second shift Help Desk/Desktop Support Analyst to provide reliable technical support for end users in Columbus, Ohio. This role focuses on resolving day-to-day hardware, software, and account-related issues while delivering responsive service in a hospitality-driven environment. The ideal candidate is comfortable working with Microsoft Windows systems, handling support requests efficiently, and maintaining a high standard of customer care.</p><p><br></p><p>Responsibilities:</p><p>• Provide first-line technical assistance for desktop, laptop, and basic peripheral issues affecting daily operations.</p><p>• Respond to service desk requests in a timely manner, document actions taken, and follow issues through to resolution.</p><p>• Support user account administration tasks within Active Directory, including access updates and basic account maintenance.</p><p>• Troubleshoot Microsoft Windows 10 and related Windows environment issues to restore system functionality quickly.</p><p>• Diagnose common software and connectivity problems by applying structured troubleshooting methods.</p><p>• Escalate more complex incidents when necessary while ensuring clear communication with users and internal support teams.</p><p>• Install, configure, and maintain standard desktop applications and workstation settings as required.</p><p>• Contribute to service continuity by identifying recurring support issues and sharing practical recommendations for improvement</p>
We are looking for an experienced Cyber Security Manager to lead and strengthen the organization’s security posture across multiple locations. This position will guide enterprise-wide efforts related to risk reduction, regulatory readiness, and incident management while working closely with senior leaders and customer-facing teams. The role is ideal for a strategic security leader who can balance long-term program development with hands-on oversight of daily security operations.<br><br>Responsibilities:<br>• Direct the organization’s information security roadmap and continuously improve security operations to support business goals.<br>• Oversee programs related to risk assessment, policy governance, regulatory compliance, incident preparedness, and employee security education.<br>• Coordinate the response to cybersecurity events, including investigation, containment, recovery, and follow-up remediation activities.<br>• Work with internal stakeholders and external customers to address security questionnaires, audit requests, and client assurance needs.<br>• Establish, update, and enforce security policies, technical standards, and hardening practices across enterprise systems and networks.<br>• Prepare clear updates for executive leadership on threat trends, security risks, compliance status, and overall program effectiveness.<br>• Build, lead, and develop the information security team by providing direction, coaching, and performance support.<br>• Support the ongoing evaluation of security tools and controls, including SIEM, network security, application security, and broader enterprise protection capabilities.