We are looking for an experienced Development Manager to lead and inspire a team of software developers in Columbus, Ohio. This long-term contract position requires a dynamic individual who can drive excellence in software development, foster collaboration, and ensure high-quality Agile delivery. The successful candidate will also play a pivotal role in optimizing Genesys Cloud CX systems and managing flow/botflow configurations for customer-centric solutions.<br><br>Responsibilities:<br>• Lead and mentor a team of five developers, promoting collaboration, growth, and skill development.<br>• Conduct regular performance reviews, one-on-one meetings, and create development plans to elevate team capabilities.<br>• Define and enforce best practices for software development, coding standards, and documentation processes.<br>• Facilitate structured peer code reviews to ensure consistency, maintainability, and high-quality outputs.<br>• Collaborate with cross-functional teams, including Product Owners and Scrum Masters, to define clear requirements and achievable sprint goals.<br>• Ensure Agile timelines and commitments are met while maintaining quality expectations.<br>• Identify skill gaps within the team and implement cross-training plans to ensure operational redundancy and resiliency.<br>• Optimize Genesys Cloud CX systems, focusing on flow and botflow development to enhance customer experience.<br>• Work closely with architects and stakeholders to design scalable voice and digital interaction solutions.<br>• Implement modern development tools, automation processes, and methodologies to streamline operations.