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1 result for Help Desk Tier 1 in Columbus, OH
- Mansfield, OH
- onsite
- Temporary / Contract
- 0 - 0 USD / Yearly
- We are looking for a Desktop Support Analyst to provide dependable technical assistance for employees in Lexington, Ohio within a plastics manufacturing environment. This Long-term Contract position supports users both remotely and in person, combining desk-based troubleshooting with hands-on assistance across workstations and peripheral devices. The role is ideal for someone who can navigate Microsoft-based systems confidently, communicate clearly with end users, and contribute to smooth day-to-day IT operations across a multi-site organization.<br><br>Responsibilities:<br>• Deliver frontline and advanced desktop support for employees through a mix of remote assistance and on-site service.<br>• Investigate and resolve issues involving computers, peripherals, software applications, and user access in a timely manner.<br>• Support Microsoft technologies, including Windows environments, Active Directory, domain-connected systems, and Microsoft Office 365 tools.<br>• Prepare, image, configure, and maintain desktops, laptops, and related hardware for end-user deployment.<br>• Move between work areas to provide deskside support, diagnose equipment problems, and restore functionality at the point of use.<br>• Record incidents, resolutions, and technical procedures to improve knowledge sharing and maintain accurate support documentation.<br>• Assist with scanner-related devices and other operational technology used by staff in daily business processes.<br>• Contribute to special IT initiatives and site-based technical projects as assigned.
- 2026-04-28T00:00:00Z