<p><strong>Our client is seeking an ELM Administrator to <u>Support IBM Engineering Lifecycle Management (ELM) Platform and Applications.</u></strong></p><p>This role is a multi-year assignment that could be long term opportunities for advancement or potential long-term opportunities for conversion.</p><p>This role provides advanced administration and support for the IBM Engineering Lifecycle Management (ELM) platform with application support. Support IBM Engineering Lifecycle Management (ELM) Platform and Applications</p><p>The System Administrator L3 will oversee platform maintenance, perform upgrades and patches, troubleshoot complex issues, and ensure stable, high-performing environments for engineering teams.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p>ELM Platform Responsibilities</p><p>- Maintain the ELM platform, including routine application-level maintenance, project cleanup, archiving, and ensuring consistent application performance.</p><p>- Review IBM ELM upgrade documentation, release notes, and compatibility matrices.</p><p>- Conduct pre-upgrade assessments and execute post upgrade validation including validating project areas, templates, data integrity, and integrations.</p><p>- Perform end to end ELM platform iFix patches or upgrades across EWM, ETM, DNG, and JRS.</p><p>- Coordinate data backups and application-level export/import tasks required for transitions.</p><p>- Validate reporting components such as JRS, LQE, and perform reindexing as needed.</p><p>- Troubleshoot upgrade-related issues including reporting sync errors, missing associations, cache or permissions conflicts.</p><p><br></p><p><strong>ELM Application Administration</strong></p><p>- Provide daily administrative support for IBM ELM applications (EWM, ETM, DNG, JRS).</p><p>- Manage and resolve support tickets related to project configuration, workflow management, requirements management, work item customizations, and source control using EWM.</p><p>- Perform configuration and administration using the RTC Eclipse client.</p><p>- Build, modify, and maintain JRS reports.</p><p>- Assist with custom application deployments and plugin deployments.</p><p><br></p><p><br></p><p><br></p>
<p>We are looking for an experienced Senior Customer Service Representative to join our team in Columbus, Ohio. In this long-term contract role, you will play a vital part in ensuring exceptional customer support and maintaining smooth administrative operations. This position is ideal for someone who excels in communication, organization, and problem-solving in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Enter and update data accurately to ensure records are current and reliable.</p><p>• Coordinate schedules and appointments to optimize daily workflows.</p><p>• Generate and distribute reports to senior leadership, providing insights and updates.</p><p>• Assist customers and clients with inquiries, quote information, and delivering outstanding service while resolving issues.</p><p>• Prepare and manage administrative tasks to support daily operations.</p><p>• Maintain consistent communication with internal teams and external clients.</p><p>• Monitor and address customer service metrics to improve satisfaction levels.</p><p>• Utilize Windows PC systems efficiently to complete tasks and manage information.</p><p>• Collaborate with colleagues to streamline processes and enhance service delivery.</p><p>• Demonstrate attention to detail while addressing customer needs and concerns.</p>