2 results for Desktop Support Analyst in Columbia, SC

Help Desk/Desktop Support Analyst

Columbia, SC
onsite
Temporary
19 - 22 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our healthcare industry team in Columbia, South Carolina. In this role, you will provide comprehensive technical support to end users across multiple locations, ensuring smooth IT operations and resolving technical challenges. This is a long-term contract position offering an excellent opportunity to contribute to a dynamic and fast-paced environment. Responsibilities: • Deliver on-site IT support to users across multiple locations, addressing both hardware and software issues. • Troubleshoot and resolve break/fix technical problems to ensure minimal downtime. • Manage and respond to service tickets using tools such as Zoho Manage Engine and ServiceNow. • Maintain and administer Active Directory environments effectively. • Provide exceptional customer service and technical assistance with minimal supervision. • Collaborate with team members to streamline IT processes and improve system functionality. • Travel locally to provide direct support within the organization and surrounding areas as needed. • Ensure timely documentation of issues and solutions within ticketing systems. • Stay updated on emerging IT trends and solutions to enhance support services.
2026-03-09T00:00:00Z

Service Desk Manager

Irmo, SC
onsite
Permanent
0 - 0 USD / Yearly
We are looking for an experienced Service Desk Manager to oversee the daily operations of our IT support team in Irmo, South Carolina. This role is ideal for a proactive leader who can ensure excellent service delivery, implement best practices, and drive the achievement of performance metrics. You will play a key role in enhancing the efficiency and effectiveness of our service desk functions. Responsibilities: • Lead and manage the service desk team to ensure timely resolution of support tickets and adherence to service level agreements. • Monitor and report on key performance indicators (KPIs) to evaluate the team's performance and identify areas for improvement. • Oversee the implementation and management of IT service management (ITSM) tools and processes. • Coordinate deskside support services to address technical issues effectively and maintain high customer satisfaction. • Manage the service desk's operations within a high-volume call center environment, ensuring consistency and reliability. • Develop and enforce policies and procedures to standardize service desk operations. • Collaborate with other departments to improve workflows and optimize support services. • Provide training and guidance to team members to enhance their technical skills and customer service capabilities. • Ensure compliance with organizational standards and regulatory requirements related to IT services. • Address escalations and complex technical issues, ensuring prompt and satisfactory resolution.
2026-02-26T00:00:00Z