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2 results for Call Center Manager in Columbia, SC
- Columbia, SC
- onsite
- Contract / Temporary to Hire
- 17.1 - 19.8 USD / Hourly
- <p><strong>Overview:</strong></p><p>Join a dynamic and growing organization in Columbia, SC as a Customer Service / Account Manager on a contract-to-hire basis. This role offers the opportunity to engage with key clients, resolve inquiries efficiently, and drive customer success. You will be instrumental in providing a top-tier customer experience while balancing account management responsibilities. Our team values adaptability, proactive problem-solving, and commitment to excellence.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as the primary point of contact for assigned client accounts, managing customer relationships and ensuring satisfaction.</li><li>Handle inbound and outbound customer inquiries, resolve issues, and troubleshoot problems in a timely and professional manner.</li><li>Track account activity, update records, and manage documentation to support service delivery and performance reporting.</li><li>Collaborate with internal teams (e.g., sales, operations, support) to address client needs, implement service solutions, and drive account growth.</li><li>Monitor account health, proactively identify risks or opportunities, and present recommendations to ensure client retention.</li><li>Support process improvements and contribute to operational efficiency using common customer service technologies.</li><li>Educate clients about products, services, and best practices to maximize account value and satisfaction.</li></ul><p><br></p>
- 2026-04-14T00:00:00Z
- Columbia, SC
- onsite
- Temporary
- 17 - 20 USD / Hourly
- <p>We are seeking a <strong>Bilingual Customer Service Representative (Spanish/English)</strong> to join a fast-paced contact center environment. </p><p><br></p><p>Key Responsibilities</p><ul><li>Handle inbound and/or outbound customer calls, emails, or chats in <strong>both Spanish and English</strong></li><li>Assist customers with general inquiries, account information, policy questions, and service requests</li><li>Accurately document customer interactions and update information in internal systems</li><li>Resolve issues professionally and escalate complex concerns as needed</li><li>Maintain a high level of customer satisfaction while meeting quality and performance metrics</li><li>Follow company policies, procedures, and compliance guidelines</li></ul><p><br></p>
- 2026-04-01T00:00:00Z