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14 results for Product Support Specialist in Columbia, MD

Help Desk Analyst I
  • Mclean, VA
  • remote
  • Temporary
  • 27.41 - 31.74 USD / Hourly
  • We are looking for a dedicated Help Desk Analyst I to provide technical support for a diverse and extensive client base. This is an overnight, fully remote position designed for professionals based in McLean, Virginia. As a long-term contract opportunity, this role is ideal for individuals seeking stability while delivering high-quality support services.<br><br>Responsibilities:<br>• Deliver prompt and effective technical assistance to end-users, addressing issues related to Windows 10 and Office applications.<br>• Manage and resolve service desk tickets, ensuring timely and accurate solutions.<br>• Administer Active Directory accounts, including setup, maintenance, and troubleshooting.<br>• Perform fundamental troubleshooting for database systems and related software.<br>• Provide guidance and solutions for a variety of technical challenges, ensuring client satisfaction.<br>• Monitor and maintain system performance to proactively identify and address potential issues.<br>• Collaborate with team members to ensure seamless support across multiple clients.<br>• Document resolutions and maintain records of technical incidents for future reference.<br>• Stay updated on emerging technologies and tools to improve support services.<br>• Utilize remote tools effectively to diagnose and resolve user issues.
  • 2025-09-30T15:14:31Z
Help Desk Analyst I
  • Mclean, VA
  • remote
  • Temporary
  • 27.41 - 31.74 USD / Hourly
  • We are looking for a dedicated Help Desk Analyst I to join our team on a long-term contract basis. This role involves providing technical support to a diverse range of clients, ensuring their IT issues are resolved efficiently and professionally. Based in McLean, Virginia, this overnight position is fully remote, offering an excellent opportunity for growth and collaboration in a fast-paced environment.<br><br>Responsibilities:<br>• Provide first-level technical support to resolve issues related to Active Directory, Windows 10, and Office applications.<br>• Manage and troubleshoot service desk tickets, ensuring timely resolution and proper documentation.<br>• Assist users with basic IT troubleshooting, including hardware, software, and network-related concerns.<br>• Support database administration tasks, ensuring data integrity and accessibility.<br>• Maintain a strong understanding of Windows environments to address client needs effectively.<br>• Collaborate with team members to provide seamless support across multiple client accounts.<br>• Monitor and prioritize incoming support requests to meet service level agreements.<br>• Conduct follow-ups with users to ensure satisfaction with resolved issues.<br>• Document recurring technical problems and suggest improvements to reduce future incidents.<br>• Stay updated on new technologies and tools to enhance support capabilities.
  • 2025-09-30T14:24:21Z
Network Architect
  • Arlington, VA
  • onsite
  • Permanent
  • 90000.00 - 95000.00 USD / Yearly
  • We are looking for an experienced Network Architect to join our team in Arlington, Virginia. This role involves designing and overseeing technical solutions to support data exchange and reporting processes across health systems and partners. You will work closely with cross-functional teams to ensure efficient system integration and compliance with technical standards.<br><br>Responsibilities:<br>• Analyze and support data exchange and reporting processes between health systems and public/private health organizations.<br>• Develop and maintain documentation for business and technical requirements, workflows, and processes related to laboratory software and data exchange projects.<br>• Collaborate with IT staff, epidemiologists, health program teams, and technical partners to communicate system and business needs.<br>• Provide onboarding and offboarding assistance for laboratory systems.<br>• Deliver onsite technical support across multiple divisions as needed.<br>• Support IT infrastructure needs in coordination with bioinformatics specialists.<br>• Assist technical teams with software development and infrastructure projects.<br>• Act as the primary liaison between internal teams and external IT vendors.<br>• Ensure all deliverables align with required standards and procedures.<br>• Participate in technical and business meetings, providing updates and status reports as required.
  • 2025-10-16T13:53:58Z
Human Resource Generalist
  • Glen Burnie, MD
  • remote
  • Temporary
  • 23.00 - 28.00 USD / Hourly
  • <p>Are you a proactive and organized HR professional with a knack for managing diverse HR functions? Our client is seeking a highly skilled <strong>Human Resources Generalist</strong> to join their team. This position offers a unique opportunity to contribute across multiple HR functions and help shape an engaging and efficient workplace environment.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li><strong>HR Administration & Compliance:</strong> Ensure HR practices comply with local, state, and federal employment laws. Maintain personnel records and oversee compliance training.</li><li><strong>Onboarding and Offboarding:</strong> Manage the end-to-end onboarding process for new hires, including orientation, paperwork, and system setup. Coordinate seamless offboarding for departing employees.</li><li><strong>HRIS Management:</strong> Maintain and update employee data in Human Resources Information Systems (HRIS). Generate reports and identify trends as required for workforce planning. Experience in platforms like Workday, BambooHR, ADP Workforce Now, Oracle HCM, or SAP SuccessFactors is a plus.</li><li><strong>Recruiting and Talent Acquisition:</strong> Assist with talent sourcing, applicant tracking, interview coordination, and offer letters when needed.</li><li><strong>Employee Relations:</strong> Act as a trusted advisor for employees and supervisors, addressing workplace questions, concerns, and conflict resolution in a confidential and professional manner.</li><li><strong>Benefits and Compensation Support:</strong> Collaborate with benefits teams to enroll employees, handle inquiries, and support open enrollment processes.</li><li><strong>Performance Management:</strong> Support the implementation of performance management systems, provide guidance on goal-setting, and track evaluations.</li><li><strong>Training & Development:</strong> Assist in planning and delivering training programs to enhance employee engagement and skill-building.</li><li><strong>Special Projects:</strong> Participate in or lead corporate HR initiatives and ad hoc projects as assigned.</li></ul><p><br></p>
  • 2025-10-06T20:18:46Z
Salesforce Developer
  • Arlington, VA
  • onsite
  • Contract / Temporary to Hire
  • 46.67 - 61.00 USD / Hourly
  • <p>Key Responsibilities</p><p>• Design, develop, and maintain Salesforce applications using Apex, Lightning Web Components (LWC), Aura, SOQL, and Flows.</p><p>• Collaborate with clients to gather requirements, translate business needs into technical solutions, and present updates in a clear, professional manner.</p><p>• Configure and optimize Salesforce processes including automation, reporting, and analytics.</p><p>• Develop, test, and deploy code with a strong focus on quality and performance (including unit tests and 100% code coverage).</p><p>• Integrate Salesforce with external applications and data sources using APIs, Mulesoft, and other ETL tools.</p><p>• Support data migration efforts, ensuring accuracy and security of large-scale record transfers.</p><p>• Participate in full software development lifecycle, including requirements, design, development, testing, deployment, and post-deployment support.</p><p>• Provide guidance and troubleshooting for Salesforce issues, ensuring robust and user-friendly solutions.</p>
  • 2025-10-17T17:44:27Z
Call Center Agent
  • York, PA
  • onsite
  • Temporary
  • 18.00 - 19.00 USD / Hourly
  • <p>A Call Center Representative manages incoming and outgoing customer interactions to provide support, resolve concerns, and offer information about the organization’s products and services. This role is essential for ensuring customer satisfaction and contributing to the company's reputation for excellent service. Strong communication skills, problem-solving abilities, and the ability to thrive in a fast-paced setting are key to success in this position.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li><strong>Customer Engagement:</strong> Respond to customer inquiries via phone calls, emails, or chats in a prompt and professional manner.</li><li><strong>Problem-Solving:</strong> Diagnose and resolve customer issues, while escalating complex challenges to appropriate team members.</li><li><strong>Expertise in Products:</strong> Develop a comprehensive understanding of company offerings to deliver accurate information and provide tailored recommendations.</li><li><strong>Recordkeeping:</strong> Input customer details, inquiries, and feedback into the company’s Customer Relationship Management (CRM) system, such as Salesforce.</li><li><strong>Sales Assistance:</strong> Identify opportunities for upselling or cross-selling to address customer needs when applicable.</li><li><strong>Performance Standards:</strong> Achieve or exceed key performance metrics, including issue resolution time, customer satisfaction ratings, and call volume benchmarks.</li></ul><p><br></p>
  • 2025-10-03T17:05:12Z
Lead PP&C Engineer
  • Reston, VA
  • onsite
  • Permanent
  • 150000.00 - 165000.00 USD / Yearly
  • We are looking for a Lead PP& C Engineer to oversee the design, configuration, and management of advanced Microsoft 365 environments in Reston, Virginia. This role is ideal for a systems engineering expert with a passion for driving innovation, enabling user productivity, and ensuring secure and efficient technology adoption. You will collaborate across teams to deliver cutting-edge solutions and contribute to the growth of organizational capabilities.<br><br>Responsibilities:<br>• Design and configure scalable Microsoft 365 environments to enhance organizational efficiency.<br>• Lead the integration of AI-driven tools, including Copilot, to modernize workflows and improve productivity.<br>• Provide expert-level support and guidance for SharePoint, Power Automate, and Power Apps usage.<br>• Collaborate with cross-functional teams to develop and refine collaborative solutions.<br>• Conduct user training and enablement sessions to maximize technology adoption and engagement.<br>• Monitor and address Microsoft 365 resources, including Service Health, Message Center, and Secure Score, to ensure optimal performance and security.<br>• Diagnose and resolve complex system and application issues effectively.<br>• Research and implement new Microsoft 365 features, tools, and best practices to enhance system capabilities.<br>• Create and maintain comprehensive documentation of system architecture, requirements, and testing procedures.<br>• Mentor less experienced engineers to foster skill development and drive team improvements.
  • 2025-10-16T13:28:42Z
Senior Manager IT Audit - ISO 27001
  • Columbia, MD
  • onsite
  • Permanent
  • 140000.00 - 175000.00 USD / Yearly
  • <p>Are you a seasoned professional passionate about information security and compliance? A national leading consulting firm is seeking an <strong>ISO Lead Certified Senior Manager</strong> to take a pivotal role in their Risk Consulting Practice. You’ll lead a team dedicated to providing top-tier advisory and attestation services for ISO 27001 compliance, helping clients streamline their processes, strengthen their security posture, and align with international standards. This role is perfect for someone who thrives in an environment that offers challenging projects, leadership opportunities, and strategic initiatives.</p><p><br></p><p>Your role will bring variety and impact, including:</p><ul><li><strong>Business Development:</strong> Identify new opportunities, create client proposals, and contribute to thought leadership in the ISO space.</li><li><strong>Client Delivery:</strong> Oversee scheduling, client interactions, and the completion of consulting and attestation projects with a focus on quality and professional standards.</li><li><strong>Compliance Excellence:</strong> Ensure workpapers adhere to methodology and standards while juggling multiple client engagements and maintaining precision.</li><li><strong>Risk Awareness:</strong> Stay on top of emerging threats, vulnerabilities, and changes in regulations, providing recommendations for compliance updates.</li><li><strong>Strategic Reporting:</strong> Present system performance and risk analyses to client leadership with actionable improvement plans.</li><li><strong>Leadership & Mentorship:</strong> Guide and support junior team members, helping them grow their skills and confidence.</li><li><strong>Training Initiatives:</strong> Help clients implement information security awareness programs across their organizations.</li></ul><p><strong>Why This Role?</strong></p><p>If you're ready to step into a leadership role where you can showcase your expertise, build client relationships, and lead a team of talented professionals, this position offers tremendous growth potential. You’ll be working in an environment that values collaboration, innovation, and continuous learning while tackling impactful challenges.</p><p><strong>Next Steps:</strong></p><p>Interested in learning more about this exciting opportunity? Take action today! <strong>Reach out to Jim Meade at Robert Half or connect with him on LinkedIn.</strong> We look forward to connecting with you and discussing how you can leverage your skills and experience in this role.</p>
  • 2025-09-26T13:14:04Z
Controller
  • Baltimore, MD
  • onsite
  • Permanent
  • 150000.00 - 175000.00 USD / Yearly
  • <p>Are you a seasoned financial professional ready to lead and grow with a dynamic, acquisition-driven company? We’re seeking an experienced Controller to oversee financial operations, drive strategic insights, and help build a scalable accounting infrastructure across a multi-entity organization. If you are qualified and interested in this role email Jim Meade at Robert Half right away. This is a high-impact role with significant opportunity for advancement as the company expands to cover the east coast through multiple acquisitions each year.</p><p><br></p><p>As Controller, you’ll be the cornerstone of our financial leadership team. You’ll manage core accounting functions, ensure compliance with GAAP, and provide strategic guidance to support ongoing growth. The company currently includes multiple recently acquired businesses and plans to continue to grow through acquisition.</p><p>This role requires familiarity with construction accounting to evaluate and integrate new entities effectively.</p><p>• Lead day-to-day accounting operations (GL, AP, AR, Payroll)</p><p>• Manage month-end close and financial statement preparation</p><p>• Implement and maintain internal controls and compliance protocols</p><p>• Collaborate with external auditors and manage annual audits</p><p>• Evaluate complex transactions (e.g., purchase accounting) with senior leadership</p><p>• Optimize financial systems and processes for scale</p><p>• Build and mentor a high-performing accounting team</p>
  • 2025-10-08T21:09:03Z
Inside Sales Account Management
  • Rosedale, MD
  • onsite
  • Contract / Temporary to Hire
  • 20.90 - 26.32 USD / Hourly
  • We are looking for a motivated and detail-oriented Order Entry Customer Service Specialist to join our team in Rosedale, Maryland. This Contract-to-permanent position offers an excellent opportunity to grow within a stable and reputable company. In this role, you will play a key part in ensuring smooth customer operations, accurate order management, and delivering exceptional service.<br><br>Responsibilities:<br>• Process customer orders efficiently and accurately using a specialized Oracle-based system.<br>• Coordinate delivery schedules and routes for drivers to ensure timely deliveries.<br>• Communicate with customers to confirm order details, delivery updates, and satisfaction.<br>• Collaborate with warehouse, logistics, sales, and credit teams to streamline operations.<br>• Handle pricing and purchase order data entry with a high level of accuracy.<br>• Pick and prepare customer orders for pickup, ensuring all items are correct and ready.<br>• Build strong relationships with customers by upselling products and fostering long-term partnerships.<br>• Assist with resolving any customer concerns related to orders or shipments.<br>• Maintain organization in the workspace and lift items up to 25 pounds as needed.<br>• Support overall team objectives by adapting to workflow changes and priorities.
  • 2025-10-22T18:14:32Z
Senior Accountant
  • Annapolis, MD
  • onsite
  • Permanent
  • 75000.00 - 95000.00 USD / Yearly
  • <p> </p><p><strong>Senior Accountant / Staff Accountant (DOE) Extraordinaire Wanted!!</strong></p><p> </p><p>Are you someone who thrives on solving financial puzzles, loves crunching numbers, and dreams of making an impact without the corporate monotony? Well, we’ve got your dream job right here! Come join this growing public accounting firm that is looking to add to their team that provides outsourced accounting solutions! We are on the lookout for an upbeat <strong>Senior Accountant</strong> <strong>/ Staff Accountant (DOE)</strong> who’s ready to take charge and help our clients conquer all things accounting! </p><p> </p><p><strong>What You'll Do:</strong></p><ul><li><strong>Client Engagement:</strong> Be the go-to accounting guru for a fun mix of industries. You’ll manage client relationships like a pro while delivering financial insights.</li><li><strong>Books to Brilliance:</strong> Lead end-to-end outsourced accounting services—whether it’s reconciling accounts, maintaining ledgers, or fine-tuning financial reporting, you’ve got it covered.</li><li><strong>Process Prodigy:</strong> Work smarter, not harder by streamlining workflows, sharing best practices, and keeping everything humming smoothly.</li><li><strong>Mentorship:</strong> Be the "go-to resource" for our junior team members as you guide them through the process with patience and wisdom.</li><li><strong>GAAP Guru:</strong> Ensure all deliverables follow professional standards and amaze clients with your compliance prowess.</li></ul><p> </p><p><strong>Why You'll Love Working here:</strong></p><ul><li><strong>Client Variety That’ll Keep You on Your Toes:</strong> From tech startups to local nonprofits, you’ll never have the same day twice.</li><li><strong>Fun Firm Culture:</strong> Bring your personality to work! We celebrate wins just as much as we celebrate fantastic snacks at team meetings.</li><li><strong>Career Growth:</strong> Whether you want to specialize, lead, or learn new skills, we’ll support you every step of the way! Think of us as your career co-pilot.</li><li><strong>Competitive Compensation:</strong> Your hard work deserves recognition, both in perks and in pay.</li></ul><p><br></p><p><strong>Next Steps? We’re Glad You Asked!!</strong></p><p> </p><p>If you’re ready to join an accounting team that’s redefining the game of outsourced client services, we’d love to meet you. Polish up that resume, bring your positive energy, and apply now! Let’s make some financial magic together!!</p><p><br></p><p>Send your resume to Tracy.Kaszuba at RobertHalf or to Tracy Kaszuba on LinkedIn and mention this role! Can't wait to hear from you!!</p>
  • 2025-09-26T13:18:48Z
Security Architect V
  • Washington, WA
  • remote
  • Temporary
  • 75.00 - 82.00 USD / Hourly
  • <p>We are seeking a <strong>Senior Cloud Security and Delivery SME</strong> to support a cybersecurity program in <strong>Washington, DC</strong>. This is a <strong>6-month contract</strong> with the possibility of extension and potential conversion to a permanent role.</p><p><strong>Position Details</strong></p><ul><li><strong>Location:</strong> Washington, DC (Hybrid – 1 day/week onsite)</li><li><strong>Duration:</strong> 6 months (extension possible)</li><li><strong>Clearance:</strong> Able to obtain a Public Trust</li><li><strong>Work Schedule:</strong> Supporting a 24x7 operation</li></ul><p><strong>Role Overview</strong></p><p>The SME will lead the design and implementation of security solutions for cloud-hosted environments using <strong>Zero Trust</strong> and <strong>defense-in-depth strategies</strong>. This includes conducting cloud application assessments, securing cloud architecture, and advising on emerging technologies such as AI, IoT, RPA, blockchain, and quantum computing.</p><p>The candidate will serve in two capacities:</p><ul><li><strong>Subject Matter Expert (SME)</strong> and <strong>Senior Architect</strong> for current and future cloud deployments.</li><li><strong>Deployment Manager</strong> for security capabilities and optimization.</li></ul><p>This is a <strong>hybrid role</strong> requiring <strong>onsite presence 1 day per week</strong> to interface with the customer and stakeholders. The candidate will work closely with other workstreams and migration owners but will not have direct reports.</p><p><strong>Key Responsibilities</strong></p><ul><li>Provide strategic guidance and leadership for Zero Trust architecture</li><li>Develop and implement cloud security solutions aligned with Zero Trust principles</li><li>Design cloud security event visibility and telemetry</li><li>Oversee ICAM technologies and network segmentation</li><li>Incorporate OT/IoT security controls</li><li>Evaluate and deploy security tools across cloud environments</li><li>Lead architecture for SASE, CASB, IDS/IPS, SIEM, EDR, and web application security</li></ul>
  • 2025-10-21T17:29:07Z
Procurement Senior
  • Tysons, VA
  • onsite
  • Permanent
  • 80000.00 - 130000.00 USD / Yearly
  • We are looking for an experienced procurement specialist to take on a senior role in managing strategic sourcing initiatives and optimizing supply chain processes. In this position, you will play a crucial role in negotiating contracts, fostering vendor relationships, and ensuring procurement strategies align with organizational goals. This is an excellent opportunity for someone with a strong background in procurement to drive efficiency and create value.<br><br>Responsibilities:<br>• Oversee the entire procurement lifecycle, including supplier selection, contract negotiation, purchasing, and delivery of goods and services.<br>• Design and execute strategic sourcing plans that align with budgetary targets and organizational objectives.<br>• Build and maintain strong relationships with vendors to ensure product availability, competitive pricing, and quality standards.<br>• Identify and implement supply chain optimization strategies to improve cost efficiency, lead times, and vendor performance metrics.<br>• Negotiate and manage contracts to ensure compliance with terms, conditions, and service-level agreements.<br>• Monitor market trends and supplier performance to proactively address risks and identify new opportunities.<br>• Collaborate with internal teams, such as finance and operations, to forecast procurement needs and establish budgets.<br>• Ensure compliance with purchasing policies, ethical practices, and regulatory requirements through effective oversight.<br>• Track and analyze procurement key performance indicators (KPIs) to assess progress and identify areas for improvement.<br>• Mentor and develop the procurement team to enhance skills and support growth.
  • 2025-09-25T21:34:00Z
Legal Assistant
  • Baltimore, MD
  • onsite
  • Permanent
  • 60000.00 - 70000.00 USD / Yearly
  • <p><strong>Bankruptcy Legal Assistant – Maryland</strong></p><p>Are you an organized and detail-oriented legal professional with a passion for bankruptcy law? Join a reputable law firm in Maryland as a <strong>Bankruptcy Legal Assistant</strong> and play a critical role in supporting attorneys in handling bankruptcy cases. If you enjoy a fast-paced environment and have a knack for managing deadlines and legal documentation, this could be the opportunity for you!</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide administrative and legal support to attorneys specializing in bankruptcy law.</li><li>Prepare, proofread, and organize bankruptcy petitions, schedules, and other legal documents using legal software.</li><li>Conduct case research, file documents with courts electronically, and maintain case files to ensure accuracy and compliance with state and federal regulations.</li><li>Communicate with clients, creditors, courts, and trustees to gather required documentation and provide case status updates.</li><li>Monitor bankruptcy deadlines, ensuring all filings are submitted in a timely manner.</li><li>Manage calendars, schedule meetings and hearings, and coordinate with attorneys and clients.</li><li>Maintain confidentiality regarding case and client information.</li></ul><p><strong>Qualifications & Skills:</strong></p><ul><li><strong>Experience:</strong> Minimum of 2 years of experience as a Legal Assistant, Paralegal, or in a related capacity, preferably with a focus on bankruptcy law.</li><li><strong>Education:</strong> Associate or Bachelor’s degree in Legal Studies, Paralegal Studies, or similar field (paralegal certificate preferred).</li><li><strong>Technical Skills:</strong> Proficiency in case management software (e.g., Best Case, Electronic Case Filing), Microsoft Office Suite, and legal research tools.</li><li><strong>Knowledge:</strong> Familiarity with Chapter 7, Chapter 11, and Chapter 13 bankruptcy proceedings, as well as federal and state bankruptcy laws.</li><li><strong>Personal Attributes:</strong> Strong organizational skills, excellent written and verbal communication abilities, and exceptional attention to detail.</li><li>Ability to multitask and prioritize in a deadline-driven environment.</li></ul><p><br></p>
  • 2025-10-16T13:04:21Z