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1 result for Customer Service Specialist in Colorado Springs, CO

Customer Success Specialist

Colorado Springs, CO
onsite
Temporary / Contract
20 - 22 USD / Hourly
We are looking for a Customer Success Specialist to join a sports organization in Colorado Springs, Colorado, in a Long-term Contract position. This role focuses on assisting members, credential holders, and applicants by delivering responsive support, maintaining accurate records, and guiding customers through certification-related processes. The ideal candidate brings strong service instincts, careful attention to detail, and the ability to manage a steady flow of inquiries across phone, email, and internal systems. Responsibilities: • Deliver timely support to members, certification holders, and exam candidates by answering questions about membership status, credential upkeep, continuing education, and renewal expectations. • Guide applicants through eligibility and submission steps for certification programs, ensuring they understand required documentation and deadlines. • Maintain accurate constituent information by reviewing, updating, and organizing records across database and tracking platforms. • Process and validate supporting materials such as transcripts, certificates, and related documentation to ensure completeness and compliance. • Enter and reconcile data with a high level of accuracy while managing multiple systems and a high volume of service requests. • Investigate customer concerns, provide practical resolutions when possible, and escalate more complex issues to the appropriate team. • Support registration and administrative activities tied to certification and credentialing programs. • Fulfill requests for verification of certifications and provide clear information regarding status and standing. • Contribute to daily department operations by handling clerical tasks, documentation follow-up, and other administrative support needs.
2026-08-13T00:00:00Z