4 results for Customer Experience Specialist in Collierville, TN

Customer Service Representative

Arlington, TN
remote
Temporary
15 - 20 USD / Hourly
Position OverviewWe are seeking a Customer Service Representative to support sales‑related customer interactions, promotions, installations, and ongoing communications. This role is responsible for maintaining positive customer relationships, resolving inquiries and complaints in compliance with consumer regulations, and contributing to customer education and satisfaction initiatives.The position operates within well‑defined procedures and guidelines and requires a solid understanding of standard customer service routines. The ideal candidate is organized, service‑oriented, and comfortable managing multiple communication channels and operational tools. Key Responsibilities<ul><li>Provide customer support related to sales, promotions, installations, and communications</li><li>Ensure customer claims and complaints are handled fairly, efficiently, and in compliance with consumer laws</li><li>Maintain strong customer relationships through professional and timely communication</li><li>Monitor and manage shared email inboxes and respond to customer inquiries</li><li>Support operational systems and tools, including:</li><li>Web operations systems</li><li>Inventory tracking</li><li>Staffing or scheduling assistance</li><li>ARO Manager platform</li><li>Develop and support initiatives to proactively inform and educate customers</li><li>Review customer survey feedback and assist with continuous improvement plans</li><li>Follow established procedures while handling a variety of routine customer service tasks</li></ul>
2026-03-06T00:00:00Z

Retail/Customer Service Representative

Memphis, TN
onsite
Contract / Temporary to Hire
15 - 15 USD / Hourly
We are seeking a friendly, detail-oriented Retail/Customer Service Associate to support retail operations in a busy, open-concept retail environment. This role requires a balance of retail and customer-facing interaction, as you will be handling the area while guests are present on the sales floor.Responsibilities:<ul><li>Provide a superior retail experience to guests and handle all aspects of the sales floor</li><li>Maintain an organized and visually appealing retail space</li><li>Provide courteous customer service when interacting with guests</li></ul> Schedule & Pay:<ul><li>Off Tuesdays and another weekday (TBD), weekends are required</li><li>8:30 AM to 5:30 PM</li><li>$15/hour</li><li>Contract-to-hire opportunity</li></ul>Qualifications:<ul><li>Previous retail experience REQUIRED</li><li>Strong customer service skills with a friendly, outgoing personality</li><li>Comfortable working in a fast-paced environment with high foot traffic</li><li>Ability to stand for extended periods</li><li>Reliable and punctual</li></ul>This is a great opportunity for someone who enjoys working around people while staying organized and hands-on with retail tasks
2026-03-04T00:00:00Z

EDI & Order Management Specialist (B2B Customer Service)

Collierville, TN
onsite
Temporary
21 - 24 USD / Hourly
Job Title: EDI & Order Management Specialist (B2B Customer Service)Location: Collierville, TN (Onsite)Department: Customer Operations / Order ManagementPosition OverviewWe are seeking a detail-oriented EDI & Order Management Specialist to support our B2B customer operations team. This role is responsible for managing electronic data interchange (EDI) transactions, processing customer orders through an ERP system, and providing exceptional support to key business clients. The ideal candidate has strong experience with EDI processes, order entry, B2B account management, and ERP systems, along with a commitment to accuracy and customer satisfaction.Key Responsibilities<ul><li>Process and manage EDI transactions including purchase orders, order confirmations, invoices, and shipment notices.</li><li>Perform high-volume order entry and validation within the company’s ERP system.</li><li>Monitor EDI transmissions to ensure successful processing and resolve any data or mapping errors.</li><li>Serve as the primary point of contact for B2B customers, responding to order inquiries, shipment updates, and account-related questions.</li><li>Maintain and manage assigned B2B accounts, ensuring timely order processing and strong customer relationships.</li><li>Collaborate with internal teams including sales, logistics, and accounting to resolve order discrepancies and customer issues.</li><li>Review incoming orders for pricing, quantities, and product accuracy before entry into the ERP system.</li><li>Identify opportunities to improve order processing workflows and customer experience.</li><li>Maintain accurate customer records and documentation within internal systems.</li></ul>
2026-03-11T00:00:00Z

Guest Services Representative

Memphis, TN
onsite
Contract / Temporary to Hire
15 - 15 USD / Hourly
We are looking for a motivated and customer-focused Guest Services Representative to join our team in Memphis, Tennessee. In this contract to permanent position, you will play a key role in delivering exceptional experiences to visitors at our museum. This role requires standing for extended periods and working weekends, with Tuesdays off and one additional day off during the week. Responsibilities: • Welcome guests warmly at the front entrance and Box Office, ensuring a positive first impression. • Provide detailed information about permanent and rotating exhibits, becoming knowledgeable about the museum and the Civil Rights era. • Monitor assigned areas within the museum to assist guests and maintain traffic flow. • Offer guidance and answer questions in hallways, helping visitors navigate the museum. • Manage the theater experience by delivering pre- and post-video announcements to enhance guest engagement. • Maintain an attentive demeanor while standing for extended periods and addressing visitor needs. • Support organizational sales and service goals through excellent customer interactions. • Ensure guests have a seamless experience by addressing concerns promptly and effectively. • Uphold museum standards by maintaining cleanliness and order in your assigned areas. • Collaborate with team members to provide consistent and high-quality service throughout the museum.
2026-03-11T00:00:00Z