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2 results for Customer Experience Specialist in Collierville, TN
- Arlington, TN
- remote
- Temporary
- 15 - 20 USD / Hourly
- <p>Position Overview</p><p>We are seeking a Customer Service Representative to support sales‑related customer interactions, promotions, installations, and ongoing communications. This role is responsible for maintaining positive customer relationships, resolving inquiries and complaints in compliance with consumer regulations, and contributing to customer education and satisfaction initiatives.</p><p>The position operates within well‑defined procedures and guidelines and requires a solid understanding of standard customer service routines. The ideal candidate is organized, service‑oriented, and comfortable managing multiple communication channels and operational tools.</p><p><br></p><p>Key Responsibilities</p><ul><li>Provide customer support related to sales, promotions, installations, and communications</li><li>Ensure customer claims and complaints are handled fairly, efficiently, and in compliance with consumer laws</li><li>Maintain strong customer relationships through professional and timely communication</li><li>Monitor and manage shared email inboxes and respond to customer inquiries</li><li>Support operational systems and tools, including:</li><li>Web operations systems</li><li>Inventory tracking</li><li>Staffing or scheduling assistance</li><li>ARO Manager platform</li><li>Develop and support initiatives to proactively inform and educate customers</li><li>Review customer survey feedback and assist with continuous improvement plans</li><li>Follow established procedures while handling a variety of routine customer service tasks</li></ul>
- 2026-03-18T00:00:00Z
- Collierville, TN
- onsite
- Temporary
- 21 - 24 USD / Hourly
- <p><strong>Job Title:</strong> EDI & Order Management Specialist (B2B Customer Service)</p><p><strong>Location:</strong> Collierville, TN (Onsite)</p><p><strong>Department:</strong> Customer Operations / Order Management</p><p>Position Overview</p><p>We are seeking a detail-oriented <strong>EDI & Order Management Specialist</strong> to support our B2B customer operations team. This role is responsible for managing electronic data interchange (EDI) transactions, processing customer orders through an ERP system, and providing exceptional support to key business clients. The ideal candidate has strong experience with <strong>EDI processes, order entry, B2B account management, and ERP systems</strong>, along with a commitment to accuracy and customer satisfaction.</p><p>Key Responsibilities</p><ul><li>Process and manage <strong>EDI transactions</strong> including purchase orders, order confirmations, invoices, and shipment notices.</li><li>Perform <strong>high-volume order entry</strong> and validation within the company’s <strong>ERP system</strong>.</li><li>Monitor EDI transmissions to ensure successful processing and resolve any data or mapping errors.</li><li>Serve as the primary point of contact for <strong>B2B customers</strong>, responding to order inquiries, shipment updates, and account-related questions.</li><li>Maintain and manage assigned <strong>B2B accounts</strong>, ensuring timely order processing and strong customer relationships.</li><li>Collaborate with internal teams including sales, logistics, and accounting to resolve order discrepancies and customer issues.</li><li>Review incoming orders for pricing, quantities, and product accuracy before entry into the ERP system.</li><li>Identify opportunities to improve order processing workflows and customer experience.</li><li>Maintain accurate customer records and documentation within internal systems.</li></ul>
- 2026-03-11T00:00:00Z