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1 result for Customer Experience Specialist in Cleveland, TN
- Cleveland, TN
- onsite
- Contract / Temporary to Hire
- 18.05 - 20.9 USD / Hourly
- We are looking for a Customer Experience Specialist to join our team in Cleveland, Tennessee. In this Contract to permanent position, you'll have the opportunity to make a meaningful impact by ensuring customers receive exceptional service and support. This role is ideal for individuals who thrive in a fast-paced environment and enjoy helping others while managing multiple tasks efficiently.<br><br>Responsibilities:<br>• Handle inbound customer calls to address service, maintenance, and repair inquiries.<br>• Schedule service appointments and coordinate technician dispatch to resolve customer concerns promptly.<br>• Deliver outstanding customer service by addressing issues, providing reassurance, and ensuring a seamless experience.<br>• Create and update customer accounts in the company's system to maintain accurate records.<br>• Manage and organize account and service details using spreadsheets and other administrative tools.<br>• Follow up on customer requests to ensure resolution and satisfaction.<br>• Assist with administrative duties, including tracking appointments and running reports for organizational efficiency.<br>• Prioritize urgent customer needs while managing ongoing tasks effectively.<br>• Act as a brand ambassador by maintaining customer trust and encouraging referrals through excellent service.
- 2026-04-15T00:00:00Z