3 results for Customer Service in Cleveland, OH

Customer Service Call Center Representative

Wellington, OH
onsite
Temporary
21 - 21 USD / Hourly
We are seeking a Customer Service Call Center Representative to join our team. This Customer Service Call Center Representative role is ideal for someone who thrives in a fast-paced environment and enjoys helping customers. As a Customer Service Call Center Representative, you will handle both inbound and outbound calls while delivering exceptional service and support.Key Details:<ul><li>Location: Onsite</li><li>Pay Rate: $21/hour</li><li>Schedule: Typical business hours (day shift)</li><li>Type: Contract</li></ul>Responsibilities:<ul><li>Handle high-volume inbound and outbound customer calls</li><li>Provide accurate information and resolve customer inquiries efficiently</li><li>Document customer interactions in the system</li><li>Maintain professionalism and empathy in all communications</li><li>Follow call center scripts, procedures, and compliance guidelines</li><li>Escalate complex issues to appropriate teams when necessary</li><li>Meet performance metrics such as call quality, resolution time, and customer satisfaction</li></ul>
2026-03-27T00:00:00Z

Customer Experience Specialist

North Canton, OH
onsite
Temporary
16 - 16 USD / Hourly
About the Role:We are seeking an enthusiastic and detail-oriented Customer Relations Specialist to support our enrichment camp programs. This is a seasonal, on-site position through August 2026. Key Responsibilities:<ul><li>Develop comprehensive knowledge of our enrichment programs to effectively share information and assist participants.</li><li>Register participants via online platforms and phone.</li><li>Respond to inquiries by phone, web, and email, providing clear and accurate program information, including locations and pricing.</li><li>Guide customers through the camp website and assist with registrations.</li><li>Perform accurate and timely data entry for events and registrations.</li><li>Analyze concerns, resolve issues, and follow up with customers to ensure superior support.</li><li>Research and resolve participant-related problems with professionalism and urgency.</li><li>Represent and express excitement for our mission during customer interactions.</li><li>Deliver prepared sales scripts with soft sales techniques to increase program registrations and donations, emphasizing urgency when appropriate.</li><li>Record all details of inquiries and resolutions; process transfers, cancellations, refunds, and receipts as requested.</li><li>Prioritize, escalate, and communicate urgent issues as needed.</li><li>Perform periodic filing and administrative tasks as needed.</li><li>Liaise with internal departments, including direct partnership with the sales team for support.</li><li>Execute other related duties or assist additional departments as business needs roll over.</li></ul> Why Join Us?This position offers an exciting opportunity to make a direct impact supporting enrichment for young minds in a collaborative, mission-driven setting. If you are passionate about providing exceptional customer service and thrive in a dynamic team environment, we invite you to apply!
2026-03-26T00:00:00Z

Call Center Specialist

Uniontown, OH
onsite
Temporary
18 - 23 USD / Hourly
We are seeking a dedicated Call Center Specialist to join our team in Uniontown, Ohio. This contract position offers the opportunity to gain hands-on experience in a fast-paced, dynamic environment. The successful candidate will play a pivotal role in testing and troubleshooting security cameras across various locations while delivering outstanding customer service.Key Responsibilities:<ul><li>Respond to inbound customer inquiries in a professional and efficient manner, ensuring a high level of service delivery.</li><li>Assist with the testing and troubleshooting of security cameras at multiple sites to verify operational effectiveness.</li><li>Utilize customer service software to accurately document interactions and promptly resolve issues.</li><li>Collaborate with internal teams to address technical challenges and provide solutions.</li><li>Maintain comprehensive records of testing procedures and customer interactions for accurate reporting.</li><li>Perform essential office tasks including data entry and documentation to support daily operations.</li><li>Communicate technical information to customers clearly and provide guidance as needed.</li><li>Conduct thorough equipment and system evaluations to ensure compliance with quality standards.</li><li>Follow company policies and procedures while consistently delivering exceptional service.</li><li>Manage multiple tasks and priorities effectively through strong organizational skills.</li></ul>
2026-03-26T00:00:00Z