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2 results for Servicenow Analyst in Cleveland, OH

Help Desk/Desktop Support Analyst

Uniontown, Ohio
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for an entry-level Help Desk/Desktop Support Analyst to provide day-to-day technical assistance for end users. This long-term contract position is ideal for someone who enjoys solving workstation and support issues while building a strong foundation in IT operations. The role focuses on desktop troubleshooting, ticket-based support, and user account assistance in a fast-paced environment. Responsibilities: • Provide first-line technical support for desktop, laptop, and basic peripheral issues affecting end users. • Diagnose and resolve common Microsoft Windows 10 and general Windows operating system problems in a timely manner. • Manage incoming service desk requests, document work performed, and update ticket status through resolution. • Assist users with account-related support tasks, including basic Active Directory administration and access requests. • Perform routine troubleshooting for hardware, software, and connectivity issues, escalating more complex incidents when needed. • Set up, configure, and maintain end-user workstations to support daily business operations. • Support basic network-related troubleshooting by identifying common connectivity problems and helping restore service. • Deliver attentive customer service while communicating clearly with users about issue status and next steps.
2026-09-25T00:00:00Z

Accounting Analyst

Akron, Ohio
onsite
Temporary to Hire
25 - 35 USD / Hourly
We are looking for an Accounting Analyst to join a collaborative team in Akron, Ohio in a contract-to-permanent capacity. This role will support pricing accuracy, rebate administration, financial analysis, and commercial reporting while partnering with product, finance, customer service, and other business functions. The position is well suited for someone who enjoys working with detailed data, improving controls, and contributing insights that influence pricing and profitability decisions. Responsibilities: • Maintain customer pricing records, formula-based pricing, spot pricing, and related master data to ensure approved commercial terms are entered accurately and on schedule. • Support monthly forecasting activities by preparing pricing inputs and coordinating information for planning and review discussions. • Respond to pricing questions from internal stakeholders, research discrepancies, and drive timely resolution of billing or price-related issues. • Administer rebate and incentive programs by validating agreements, tracking accruals, assisting with settlements, and reconciling payouts with finance partners. • Analyze margins, price realization, customer profitability, and rebate exposure to identify trends, risks, and opportunities for the business. • Create reports and dashboards that provide clear visibility into pricing performance and support decision-making across commercial and product teams. • Ensure pricing and rebate activities align with internal policies, approval requirements, documentation standards, and audit expectations. • Collaborate with cross-functional teams including Product Management, Commercial, Finance, Customer Service, Supply Chain, Legal, and IT to support negotiations, program execution, and issue resolution. • Identify process improvement opportunities that enhance data accuracy, strengthen controls, and reduce manual effort in pricing and rebate workflows.
2026-09-22T00:00:00Z