<p>We are looking for a Systems Engineer to support and strengthen a complex IT environment in Parma, Ohio. This long-term contract position will focus on endpoint management, advanced technical support, systems administration, and process improvement across a distributed organization. The role offers the opportunity to enhance stability, streamline day-to-day operations, and build practical tools that improve efficiency for internal teams.</p><p><br></p><p>Responsibilities:</p><p>• Deliver advanced technical support for escalated Tier 2 and Tier 3 issues, resolving system, endpoint, and account-related problems across the organization.</p><p>• Administer and optimize endpoint management practices for a large multi-location environment, helping maintain consistent configurations and reduce device drift.</p><p>• Create, update, and refine automation scripts using tools such as PowerShell, Python, or JavaScript to improve operational workflows and reduce manual effort.</p><p>• Manage imaging, operating system setup, and endpoint configuration standards to support reliable device deployment and ongoing maintenance.</p><p>• Partner with IT team members across infrastructure, support, and web-facing environments to address system needs and improve service delivery.</p><p>• Maintain and enhance directory and messaging platforms, including Active Directory, Azure Active Directory, Microsoft Windows Server, Citrix technologies, and Microsoft Exchange.</p><p>• Use ticketing and endpoint platforms such as Freshservice, NinjaOne, Intune, and related tools to monitor issues, execute tasks, and support large-scale device administration.</p><p>• Produce clear technical documentation and contribute to training resources that help standardize support practices and strengthen internal knowledge sharing.</p><p>• Identify opportunities for workflow automation and process improvement, including enhancements to reporting, scripting integrations, and operational playbooks</p>
<p>We are looking for an IT Systems & Infrastructure Engineer to support and strengthen a complex technology environment in Greater Cleveland, Ohio. This position will help maintain secure, reliable, and efficient infrastructure across core business systems, network services, and manufacturing-related platforms. The ideal candidate brings strong technical depth across Microsoft ecosystems, enterprise applications, and cybersecurity practices, along with the ability to improve system performance through automation and integration.</p><p><br></p><p>Responsibilities:</p><p>• Administer and optimize server, directory, messaging, and cloud-based platforms to ensure dependable day-to-day operations across the business.</p><p>• Support network infrastructure by maintaining connectivity, security, and performance for firewalls, switches, routers, and related technologies.</p><p>• Manage enterprise systems and manufacturing-facing applications, including ERP-connected environments, to promote stable and efficient business processes.</p><p>• Develop and maintain automation, scripts, and API-based integrations to streamline administration, reduce manual effort, and improve data flow between systems.</p><p>• Oversee backup, recovery, patching, and vulnerability response activities to protect infrastructure availability and reduce operational risk.</p><p>• Implement and support endpoint management and cybersecurity controls that strengthen device security and align with organizational standards.</p><p>• Monitor infrastructure health, troubleshoot technical issues, and resolve system problems affecting users, applications, and production support environments.</p><p>• Contribute to reporting and analytics capabilities by supporting database-driven solutions and system data accessibility for operational decision-making.</p>