We are looking for a dedicated Help Desk Analyst to provide technical support and troubleshooting expertise for our IT systems and manufacturing processes. This role involves maintaining optimal functionality of the Tulip platform, supporting discrete manufacturing workflows, and ensuring seamless product traceability. The position is based in Cleveland, Ohio, and requires on-site work from Monday to Friday, with occasional Saturday shifts during critical periods.<br><br>Responsibilities:<br>• Deliver technical support and maintenance for the Tulip platform, ensuring reliable system performance.<br>• Diagnose and resolve IT issues related to PCs running Tulip software, addressing both hardware and software concerns.<br>• Manage and support APIs to maintain consistent business data flow.<br>• Utilize Kepware to enable effective data communication across manufacturing systems.<br>• Provide expertise in discrete manufacturing processes to optimize production workflows.<br>• Ensure accurate product genealogy and traceability through detailed record-keeping.<br>• Troubleshoot and solve technical challenges related to IT systems and manufacturing operations.<br>• Collaborate closely with production, quality, and IT teams to drive continuous improvements.<br>• Maintain compliance with industry standards and regulatory requirements, especially in defense manufacturing.
<p>We are looking for a skilled Network Analyst II to join our team in Greater Cleveland, Ohio. In this role, you will be responsible for ensuring the efficient operation, security, and maintenance of network systems, servers, and related technologies. This position offers the opportunity to work with a diverse range of tools and platforms to support both technical infrastructure and organizational needs.</p><p><br></p><p>Responsibilities:</p><p>• Install, configure, and manage network systems, including Microsoft Windows and Linux servers, hypervisor hosts, and virtualized environments.</p><p>• Monitor and secure routers, switches, storage solutions, and uninterruptible power supplies to ensure optimal performance.</p><p>• Administer and troubleshoot server software, ensuring smooth operations and addressing issues proactively.</p><p>• Manage data backups, replication processes, and test environments to safeguard critical information.</p><p>• Design, develop, and test disaster recovery plans to maintain business continuity.</p><p>• Provide advanced technical support for network connectivity and user applications, resolving complex issues efficiently.</p><p>• Set up and maintain audiovisual equipment such as projectors and video conferencing systems.</p><p>• Collaborate with medical device personnel to ensure seamless integration and support.</p><p>• Implement structured cabling solutions to maintain reliable network connections.</p>
Troubleshoots, repairs, and implements complex information technology solutions. This includes support for system architecture, hardware, software, operating systems, distributed computing, data analysis, facilities planning, resource management, programming, system performance, communications, and networking. Understands, designs, develops, tests, selects, implements, manages, and enhances a total integrated system. Installs, configures, and maintains City of Cleveland's communications network. Manages all LAN/WAN related additions and changes at the PC level. Provides NT domain administration, back-up operations, and network support. Plans and implements the overall strategic goals of the City of Cleveland's network systems. Serves as technical lead in the design of domain and network architecture. Leads in the design, development, installation and testing of communication systems citywide. Provides consultation and customer service to the users of data and telecommunications network services and systems. Runs diagnostics and assists in the deployment of network backbone to include network switching systems, servers, routers, and departmental data and telephone systems. Consults with network operation staff and service providers to facilitate problem resolution within the City of Cleveland infrastructure. Identifies existing and emerging technologies and evaluates applicability. Maintains accurate records of all maintenance, inventory, and security measures associated with voice and data networks. Performs other job-related duties as required.<br><br>Minimum Qualifications<br><br>A High School Diploma or GED is required. An Associate's Degree in Information Technology, Computer Science, Networking, or related field from an accredited college, university, or vocational school is required, a Bachelor's Degree is preferred. Three years of full time paid experience in IT/IS, two of which are in support of users in a Windows environment, is required. (Substitution: A certification in computer networking or two years of full time paid relevant experience may substitute for the Associate's Degree.) Must have experience that demonstrates a knowledge and understanding of local area networks (LAN), metropolitan area networks (MAN), Wide area networks (WAN), Cisco Networking, TCP/IP, Routers, Switches as well as Windows and PC client-server or web-based systems. Network certification (e.g.: CCNA, CCDA, CCNP, CCDP) is highly desired. Strong communication, documentation ability, leadership, and organizational skills are needed. Must be able to lift and carry a minimum of thirty pounds. A valid State of Ohio Driver's License is required.<br><br>Supplemental Information<br><br>Preferred Requirements<br><br>3+ years' experience with managing Cisco environments.<br> Advanced Cisco Certifications
We are looking for an experienced IT Network Manager to oversee and maintain enterprise-level network systems for our organization in Cleveland, Ohio. This role requires a strong background in network design, security, and troubleshooting to ensure reliable and secure connectivity across the business. The ideal candidate will bring expertise in managing advanced networking hardware and implementing scalable solutions aligned with industry best practices.<br><br>Responsibilities:<br>• Manage and maintain enterprise-level networking hardware, including Cisco routers, Nexus switches, and Meraki wireless infrastructure.<br>• Implement and oversee network access control systems using Cisco ISE and ensure perimeter security through Palo Alto firewalls.<br>• Monitor and analyze network traffic using NetFlow tools to identify performance issues and optimize data flow.<br>• Design and implement scalable network solutions to meet current and future business needs.<br>• Coordinate the deployment, maintenance, and troubleshooting of Meraki wireless networks.<br>• Lead efforts to resolve connectivity issues and provide advanced troubleshooting for network-related incidents.<br>• Ensure network infrastructure complies with security policies, industry standards, and regulatory requirements.<br>• Develop and maintain documentation for network architecture, configurations, and procedures.<br>• Collaborate with cross-functional teams to support technology initiatives and improve overall network performance.
<p>We are looking for an experienced IT Risk Manager to lead cybersecurity risk initiatives. The ideal candidate will develop strategies aligned with industry frameworks and foster collaboration across departments to maintain a secure and resilient environment.</p><p><br></p><p>Responsibilities:</p><p>• Implement and oversee cybersecurity risk management programs that comply with Ohio House Bill 96 and relevant frameworks, such as NIST and CIS Controls.</p><p>• Monitor and enforce adherence to internal policies and external regulations, ensuring timely incident reporting as required by state law.</p><p>• Develop and maintain comprehensive policies, standards, and procedures related to cybersecurity risk management.</p><p>• Lead efforts to coordinate incident response activities, including collaboration with Ohio Cyber Reserve and Homeland Security.</p><p>• Manage annual cybersecurity training programs tailored to employees’ roles and responsibilities, promoting awareness and resilience.</p><p>• Serve as the primary liaison between IT, legal, compliance, and executive leadership for all cybersecurity risk-related matters.</p><p>• Prepare detailed risk reports and presentations for city council, auditors, and external agencies.</p><p>• Ensure documentation and policies are up-to-date and reflect best practices in cybersecurity risk management.</p><p>• Identify and assess vulnerabilities, proposing effective mitigation strategies to strengthen the city's defenses.</p><p>• Foster cross-departmental collaboration to enhance cybersecurity awareness and maintain a proactive security posture.</p>
