5 Results for Cybersecurity Analyst Jobs in Cleveland, OH

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Help Desk Analyst

Green, OH
onsite
Temporary / Contract
19.95 - 23.1 USD / Hourly
We are looking for a Help Desk Analyst to join a Long-term Contract opportunity supporting a large-scale infrastructure initiative in Canton, Ohio. This position focuses on providing technical assistance tied to equipment validation and end-user support across a broad network of corporate locations. The ideal candidate brings a strong help desk background, communicates clearly with users and internal teams, and maintains precise records throughout each stage of support. Responsibilities:• Provide front-line technical support for users by diagnosing common hardware, software, and connectivity issues in a timely manner.• Perform pre-deployment and post-deployment validation of IT equipment to confirm readiness and proper operation during the infrastructure upgrade project.• Document incidents, resolutions, and follow-up actions thoroughly within the service desk ticketing system.• Support activities related to switch upgrade efforts across numerous sites by verifying device status and escalating issues when needed.• Use Active Directory and Windows-based tools to assist with user access, account support, and workstation troubleshooting.• Communicate effectively with team members, project leads, and end users to provide updates, gather required information, and ensure smooth support coverage.• Follow established support procedures and quality standards while handling a high volume of technical requests with accuracy and attention to detail.
2026-10-01T00:00:00Z

Business Systems Analyst

Westlake, OH
onsite
Permanent / Full Time
65000 - 85000 USD / Yearly
We are looking for a Business Systems Analyst to support operational and technology initiatives within a service-focused healthcare environment in Westlake, Ohio. This role partners with stakeholders to examine workflows, identify improvement opportunities, and translate business needs into clear, practical solutions. The ideal candidate brings strong experience with claims and payment processes, along with the ability to work independently while contributing effectively in a fast-moving team setting. Responsibilities: • Analyze healthcare-related business processes, particularly those tied to claims handling and payment activities, to identify gaps and recommend effective solutions. • Gather, document, and refine business needs by collaborating with cross-functional teams and converting operational issues into detailed functional requirements. • Review existing workflows, data usage, and system behavior to support process improvements and strengthen business performance. • Create and maintain business documentation, reports, and process materials using Microsoft Office tools, including Word, Excel, and Outlook. • Work with database resources and reporting tools to research issues, validate information, and support informed decision-making. • Participate in Agile-based project activities such as backlog refinement, requirement clarification, and collaboration with delivery teams during development cycles. • Conduct gap analysis and document review to help ensure proposed solutions align with business objectives and user expectations. • Manage multiple priorities in a results-driven environment while responding effectively to changing business needs. • Support issue resolution by applying analytical thinking and sound judgment to complex business and system-related challenges.
2026-10-01T00:00:00Z

Business Systems Analyst

Independence, OH
remote
Temporary / Contract
31.9675 - 37.015 USD / Hourly
We are looking for a Business Systems Analyst to support users of a SaaS platform and serve as a trusted resource for resolving functional and technical questions. This Long-term Contract position is based in Independence, Ohio, and is ideal for someone who can partner closely with an experienced product support specialist while building a strong understanding of proven support practices. The role combines user support, process documentation, training, and cross-functional collaboration to improve the overall experience for end users. Responsibilities:• Investigate and resolve user-reported system issues by identifying root causes and delivering timely, practical solutions.• Support end users in navigating SaaS functionality, clarifying features, and helping them use the application effectively in day-to-day work.• Assist with onboarding activities by introducing new users to system workflows, usage standards, and available support resources.• Maintain accurate records of requests, findings, and resolutions to ensure clear documentation and knowledge sharing.• Partner with product and development teams to communicate defects, track recurring issues, and contribute to product enhancements.• Gather feedback from users and translate common pain points into actionable insights for internal stakeholders.• Lead or support training sessions that strengthen user understanding of system capabilities and best practices.• Participate in testing efforts to validate system performance, identify defects, and help maintain a dependable user experience.• Work closely with an established Product Support Specialist to learn successful support methods, communication approaches, and team standards.
2026-10-08T00:00:00Z

Help Desk/Desktop Support Analyst

Independence, OH
onsite
Temporary / Contract
18.2115 - 21.087 USD / Hourly
Position SummaryOur client is seeking an experienced Software Support Analyst to join a collaborative team of support professionals. The organization is preparing to release two new software systems, requiring end users to migrate to the new platforms. This transition is expected to create an increased need for application assistance, troubleshooting, and user education.The Software Support Analyst will provide first-line support for SaaS applications, respond to incoming support requests, investigate software-related issues, and guide users through effective resolutions. The ideal candidate has previous experience supporting software or business systems, strong communication skills, sound problem-solving abilities, and an interest in developing into a future Customer Success Manager role. Key Responsibilities<ul><li>Provide first-line support for SaaS platforms, software applications, and related system functionality.</li><li>Respond to incoming support requests received by phone, email, chat, or the organization’s ticketing system.</li><li>Evaluate and prioritize support requests based on urgency, business impact, and established service expectations.</li><li>Assist end users as they migrate to and begin using two newly released software systems.</li><li>Troubleshoot application access, configuration, navigation, functionality, and general usage issues.</li><li>Gather relevant information from users and apply diagnostic procedures to identify the cause of software problems.</li><li>Ask clear, targeted questions to understand reported issues and guide users through appropriate troubleshooting steps.</li><li>Explain software features, processes, and solutions in clear, user-friendly language.</li><li>Educate users on proper system procedures to improve adoption and reduce repeated support requests.</li><li>Accurately document support requests, troubleshooting steps, identified causes, and completed resolutions in the ticketing system.</li><li>Maintain detailed records of unresolved issues and provide complete information when escalating tickets to second-level support or technical teams.</li><li>Monitor escalated issues to help ensure timely resolution and user satisfaction.</li><li>Identify recurring support trends and potential system-wide problems.</li><li>Test and document suspected software issues before forwarding them to the appropriate technical resource.</li><li>Communicate known issues, service interruptions, and resolution updates to affected users and internal stakeholders.</li><li>Contribute to support documentation, knowledge-base articles, frequently asked questions, and user instructions.</li><li>Partner with implementation, product, technical, and customer-facing teams to improve the overall user experience.</li><li>Perform additional software support responsibilities as needed.</li></ul>
2026-10-07T00:00:00Z

Accounting Analyst

Akron, OH
onsite
Temporary to Hire
25 - 35 USD / Hourly
We are looking for an Accounting Analyst to join a collaborative team in Akron, Ohio in a contract-to-permanent capacity. This role will support pricing accuracy, rebate administration, financial analysis, and commercial reporting while partnering with product, finance, customer service, and other business functions. The position is well suited for someone who enjoys working with detailed data, improving controls, and contributing insights that influence pricing and profitability decisions. Responsibilities: • Maintain customer pricing records, formula-based pricing, spot pricing, and related master data to ensure approved commercial terms are entered accurately and on schedule. • Support monthly forecasting activities by preparing pricing inputs and coordinating information for planning and review discussions. • Respond to pricing questions from internal stakeholders, research discrepancies, and drive timely resolution of billing or price-related issues. • Administer rebate and incentive programs by validating agreements, tracking accruals, assisting with settlements, and reconciling payouts with finance partners. • Analyze margins, price realization, customer profitability, and rebate exposure to identify trends, risks, and opportunities for the business. • Create reports and dashboards that provide clear visibility into pricing performance and support decision-making across commercial and product teams. • Ensure pricing and rebate activities align with internal policies, approval requirements, documentation standards, and audit expectations. • Collaborate with cross-functional teams including Product Management, Commercial, Finance, Customer Service, Supply Chain, Legal, and IT to support negotiations, program execution, and issue resolution. • Identify process improvement opportunities that enhance data accuracy, strengthen controls, and reduce manual effort in pricing and rebate workflows.
2026-09-22T00:00:00Z

5 results for Cybersecurity Analyst in Cleveland, OH