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2 results for Cloud Computing Analyst in Cleveland, OH
- Independence, OH
- remote
- Temporary / Contract
- 31.97 - 37.02 USD / Hourly
- <p>We are looking for a Business Systems Analyst to support users of a SaaS platform and serve as a trusted resource for resolving functional and technical questions. This Long-term Contract position is based in Independence, Ohio, and is ideal for someone who can partner closely with an experienced product support specialist while building a strong understanding of proven support practices. The role combines user support, process documentation, training, and cross-functional collaboration to improve the overall experience for end users.</p><p><br></p><p>Responsibilities:</p><p>• Investigate and resolve user-reported system issues by identifying root causes and delivering timely, practical solutions.</p><p>• Support end users in navigating SaaS functionality, clarifying features, and helping them use the application effectively in day-to-day work.</p><p>• Assist with onboarding activities by introducing new users to system workflows, usage standards, and available support resources.</p><p>• Maintain accurate records of requests, findings, and resolutions to ensure clear documentation and knowledge sharing.</p><p>• Partner with product and development teams to communicate defects, track recurring issues, and contribute to product enhancements.</p><p>• Gather feedback from users and translate common pain points into actionable insights for internal stakeholders.</p><p>• Lead or support training sessions that strengthen user understanding of system capabilities and best practices.</p><p>• Participate in testing efforts to validate system performance, identify defects, and help maintain a dependable user experience.</p><p>• Work closely with an established Product Support Specialist to learn successful support methods, communication approaches, and team standards.</p>
- 2026-09-29T15:23:46Z
- Westlake, OH
- onsite
- Permanent / Full Time
- 65000.00 - 85000.00 USD / Yearly
- We are looking for a Business Systems Analyst to support operational and technology initiatives within a service-focused healthcare environment in Westlake, Ohio. This role partners with stakeholders to examine workflows, identify improvement opportunities, and translate business needs into clear, practical solutions. The ideal candidate brings strong experience with claims and payment processes, along with the ability to work independently while contributing effectively in a fast-moving team setting.<br><br>Responsibilities:<br>• Analyze healthcare-related business processes, particularly those tied to claims handling and payment activities, to identify gaps and recommend effective solutions.<br>• Gather, document, and refine business needs by collaborating with cross-functional teams and converting operational issues into detailed functional requirements.<br>• Review existing workflows, data usage, and system behavior to support process improvements and strengthen business performance.<br>• Create and maintain business documentation, reports, and process materials using Microsoft Office tools, including Word, Excel, and Outlook.<br>• Work with database resources and reporting tools to research issues, validate information, and support informed decision-making.<br>• Participate in Agile-based project activities such as backlog refinement, requirement clarification, and collaboration with delivery teams during development cycles.<br>• Conduct gap analysis and document review to help ensure proposed solutions align with business objectives and user expectations.<br>• Manage multiple priorities in a results-driven environment while responding effectively to changing business needs.<br>• Support issue resolution by applying analytical thinking and sound judgment to complex business and system-related challenges.
- 2026-10-01T14:03:49Z