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2 results for Call Center Specialist in Cleveland, OH

Customer Service Representative

Canton, OH
onsite
Temporary to Hire
19 - 20 USD / Hourly
We are looking for a Customer Service Representative to join a manufacturing organization in North Canton, Ohio in a contract capacity with the potential to become permanent. This position supports customer accounts by coordinating orders, delivery details, and ongoing communication while building strong partnerships across internal teams. The role begins with onsite training and may shift to a hybrid schedule with up to two remote workdays per week after training is completed. Responsibilities: • Manage assigned customer accounts by preparing pricing and delivery information, entering orders, updating schedules, and maintaining accurate account records. • Work closely with sales, supply chain, manufacturing, and related teams to resolve service concerns and improve fulfillment results. • Monitor open orders and forecasts, follow up on urgent requests, and help keep order activity aligned with customer expectations. • Communicate order status, commercial details, and account updates clearly to both customers and internal stakeholders. • Maintain organized customer master data and support accurate order book oversight through careful review and follow-through. • Apply product knowledge and sound judgment to address account issues, recommend next steps, and support day-to-day service needs. • Deliver responsive service through timely communication, proactive follow-up, and consistent attention to delivery commitments.
2026-05-04T00:00:00Z

Data Center Specialist

Cleveland, OH
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a Data Center Specialist to support data-focused operations for a long-term contract opportunity based in Cleveland, Ohio. This role is well suited for someone who is organized, accurate, and comfortable working with numbers while delivering responsive service to internal and external stakeholders. The ideal candidate can manage detailed tasks with minimal supervision, communicate clearly, and contribute to smooth day-to-day data and billing activities under tight timelines. Responsibilities: • Enter, review, and maintain data records with a high level of accuracy and consistency across assigned systems. • Analyze data sets and billing-related information to identify discrepancies, verify completeness, and support timely resolution of issues. • Provide attentive assistance to internal teams and external contacts, ensuring clear communication and a service-oriented approach. • Follow established procedures carefully while completing assigned tasks and projects independently within required deadlines. • Prepare, organize, and update documentation related to data handling, reporting, and collection activities. • Support billing and collection processes by validating information, tracking outstanding items, and escalating concerns when needed. • Assist in training team members on data processes, documentation standards, and accuracy expectations. • Contribute to process-related operational tasks, including updates tied to data workflows or system-related changes when assigned.
2026-04-28T00:00:00Z